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South Oak Dodge Chrysler Jeep

Matteson, IL

4.8
1,810 Reviews
DENNY GUEST BEATS THE REST! Our Promise to You, Our Valued Internet Customer As Chicagoland's Premier Chrysler, Dodge, Jeep & Ram Dealer, we at South Oak are committed to providing you with a "Hassle Free" vehicle purchasing experience. We understand your life is very busy and you do not have time to play games with your car dealer. Therefore, we are ready to work extremely hard to make your purchasing experience, not only quick and convenient, but also hassle free and fun! We are always here to provide any information you may need to purchase the right vehicle for you. If you need anything before we are able to contact you, please call us directly at (708) 747-7950 or you can e-mail us at sales@southoak.com. We appreciate your business and we are looking forward to seeing you soon! At Denny Guest's South Oak Dodge, Chrysler, Jeep, Ram: We'll Do Deals the Other Guys Just Won't! Price....Payment.... Trade In Allowance... We Beat'em All. ***For up to date information on sales, rebates and incentives, follow us on Twitter @SouthOakDodge. Also, you can follow us on Facebook at https://www.facebook.com/SouthOakDodgeCJ
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4550 W. Lincoln Hwy

Matteson, IL

60443

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Showing 1,810 reviews

April 11, 2023

John Lipe was absolutely amazing. He took care of me from beginning to end. I would definitely recommend his salesmanship to friends and family. More

by latanyajohnson91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Weinert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Cowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

South Oak Dodge Chrysler Jeep responded

Thanks so much Latanya! Welcome to the South Oak Family! We hope you love your new Compass!

April 08, 2023

Took my sons 2017 Grand Cherokee in to have it checked because both low beam headlights were out. When I went back to check on the truck I was told that the light sockets were corroded and that I would h More

by Lakkb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Vick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2023 -

South Oak Dodge Chrysler Jeep responded

Our apologies Lakkb. It is our responsibility to make sure you know that corrosion exists in your vehicle. The bulbs may be a temporary fix but corrosion could cause long term issues.

Apr 12, 2023 -

Lakkb responded

The other shop ran a diagnostic, just like you claimed that you did. I insisted on seeing the bulb sockets when they took the lights apart. I looked at the "corrosion" which was virtually non-existent and even the mechanic couldn't figure out why you said that they needed to be replaced, especially to the tune of $2,400! He cleaned the sockets and put in new bulbs.I really feel like you guys were trying to take advantage of us and we definitely deserve a refund!

Apr 13, 2023 -

Lakkb responded

The service we received was shameful!

March 22, 2023

very personable, knowledgable sales person. answered our calls in a timely fashion. i would recommend More

by sj19752014
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2023 -

South Oak Dodge Chrysler Jeep responded

Thanks so much! Welcome to the South Oak Family!

March 01, 2023

I recently purchased a new factory ordered Dodge Challenger. My sales rep was Faris Yasin. I was notified when the car came in and that he personally went over the car for me because I am currently More

by R.Botthof20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Hester
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fares Yasin
Mar 01, 2023 -

South Oak Dodge Chrysler Jeep responded

We in fact have gone above and beyond to try to resolve your issues Robert. This is the 3rd vehicle you have purchased from Fares and you are aware that he is honest and trustworthy in his dealings with you. We sent many photos and videos to you before you had your private transport company inspect and sign for - who did in fact damage the vehicle during transport. Despite this, offered for you to return the vehicle to us to address your concerns which you did not want to do. The only remedy you are willing to accept is for Dodge to build you a new vehicle. With that in mind, we had our factory rep contact your local factory rep to see if there is anything they can do to assist you and remedy your concerns. Despite your threatening behavior towards our employees, we have answered your calls and done everything we can to assist you.

Mar 02, 2023 -

R.Botthof20 responded

I'm not sure who is answering these emails but you clearly have not read the emails or looked at the pictures. It will be my pleasure to educate you and everyone else reading these reviews. I will answer per your response. You state that "we" have gone above and beyond to resolve my issues?. What exactly did the "dealership" do for me? Absolutely nothing!!!!!!! No one has responded to my emails or has called me. I called the dealership and spoke to the GM. His response is stated above. I like how you mention that this is the third vehicle I have purchased from Fares but left out the other 2 were purchased at Zeigler Dodge, not at yours! The problem is with South Oak Dodge. As far as Fares goes this is a serious matter and all he wants to do is point the fingers at the transport company. With that in mind, you are right. I did receive many pictures of which the car is in front of the dealership and the chip in the door is visible, long before the transportation company showed up. I will attach the pictures for you and everyone to see to prove what kind of people you are at this dealership. The front door hits the front panel when opening causing the paint to chip. I can attach that video also. So because of this when it was noticed in FL, I proceeded to check the paint with a paint thickness gun. I can attach the video showing the inconsistency of the paint throughout the whole car if you would like me to show everyone Dodge's quality control from the factory? Do you want me to get into the rubbing compound under the hood. Next time you "dealer prep" a car maybe you should make an effort! Pictures of that too. Or did the transportation company paint the car while driving down the highway at 70mph? The car was received in FL within 24 hours of leaving IL for the records and I can attach that too. No one ever said bring the car back to the dealership, so that is another lie. You just stated it was the transportation companies fault. However the GM said it's warrantied bring it to a local dealership in FL and I did. Their response was this is between the dealership you bought it from and the factory. Nothing we can do. Yes, I ordered a brand new factory ordered car. I expect a brand new factory ordered car that is built correctly! I don't think that's to much to ask. Threatening behavior towards our employees? Can you tell me what employees you are talking about? I have spoke to 4 people: Fares salesman, Mark GM, Ryan and Leo finance. Fares just wants to point the fingers at the transport company. So that's what you get for customer service after buying 3 cars. Mark could careless. Ryan and Leo are both very professional employees and took care of the paperwork. YOU HAVE DONE NOTHING FOR ME!!!!!!!!!!!!!!!!!! Other dealerships in IL who want my future business are doing more for me and I didn't even buy the car from them.

February 11, 2023

Pleasant experience buying my new ram 1500. John Lipe was my sales person and made everything a painless experience! More

by beasley6274
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2023 -

South Oak Dodge Chrysler Jeep responded

Thanks so much! We hope you love the new 1500!

January 19, 2023

Great sales staff. John Lipe and Randy. Well informed about vehicle features. Friendly staff. Worked diligently to complete deal. I’m very satisfied. More

by ternelldeloncade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Ganser
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Cowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

South Oak Dodge Chrysler Jeep responded

Thanks so much Ternell! We appreciate working with you!

January 17, 2023

John, Randy & Ryan were efficient, knowledgeable and treated me like family. They got me in my new Grand Cherokee l and out the door faster than any new car sale I have ever participated in. That's sayi More

by Tbone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Ganser
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Cowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

South Oak Dodge Chrysler Jeep responded

Thanks so much! We appreciate working with you to find the perfect Grand Cherokee!

December 29, 2022

John Lipe was real knowledge able about the vehicle I wanted to purchase,and showed me all the options in the vehicle! More

by Bigsteve_50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Weinert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clarence McLoyd
Dec 29, 2022 -

South Oak Dodge Chrysler Jeep responded

Thanks so much Steve. We appreciate working with you!

December 02, 2022

Great communication. Eager and responsive. Advertised price was $2,000 less than actual price. Slimey. More

by MA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan Ganser
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Cowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

South Oak Dodge Chrysler Jeep responded

Thanks!

November 28, 2022

Am happy very happy with service from John Lipe my friend Erick supose get car I end up with car funny how that came out John was patient he was kind and honest and gentle and he helped me a lot am More

by carlacoleman19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Alassaf
Nov 28, 2022 -

South Oak Dodge Chrysler Jeep responded

Thanks so much for the great feedback Carla! We hope you love the new Spark!

Nov 28, 2022 -

carlacoleman19 responded

thanks you'll so much for EVERYTHING All Rates from Everybody is 5 Five Stars from me Thank you !

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