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South Houston Nissan
Houston, TX
286 Reviews
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Showing 286 reviews
October 09, 2015
EXPRESS SERVICE EXPEREINCE If you are looking for poor customer services, long wait times, and pointless service appointments that require multiple trips to the service departme If you are looking for poor customer services, long wait times, and pointless service appointments that require multiple trips to the service department David McDavid Services department is the perfect place for you! I just left the dealership today, and I typically only spend 1 hour waiting of oil change, car wash, and 1 other service change (filter change, brake fluid flush, etc) Today, I dropped my car off at 10am and came back for it at 2:30pm. Amanda my main supervisor for this visit was in charge of my car. Will, the person I typically work with calls me at 12:30pm - 1pm to inform me that I need to get a few additional service, nothing out of the ordinary. I agree to the addition items need, BUT no one informs me that my engine light, the main reason I came for, is still on, and that a different department is needed. Drive off, and realize the light is still one. My supervisor, Amanda informs me she has overlooked this detail, and that its not in her department. You must know that the Engine light is such minimal thing, that people can just leave running and not inform you that it would be taken care of ASAP as well. So needless to say, they don't do a thorough job, and I must be made of time to make another 4 hour journey in their fabulous waiting quarters. What better to do with my time then enjoy their snarky attitudes, and fair (if that) customer services. If you wants a better services, drive 15 mile down and go to Clear Lake Nissan, at least your cars will be taking care of properly, and you won't have to make 2 visits to get one issue resolved. More
by Patel91
Employees Worked With
amanda
September 30, 2015
horrible service had a bad experience bought a car that had to be serviced for three weeks an although they gave me a loaner once i did get my car the battery went bad had a bad experience bought a car that had to be serviced for three weeks an although they gave me a loaner once i did get my car the battery went bad after 1 month it was low on fluids and they didnt want to replace it the salesman an finance guy were they only ones that i give credit to for helping but as far as this place dont go here they rarely make sure pre owned cars are in the perfect condition to sell More
by Lashanda24
Employees Worked With
Bob
September 18, 2015
Blatant bait and switch scam I applied on the website and received a call from Mary Reed. She told me I was approved for up to $27,000 and to come by and pick a new vehicle. I dro I applied on the website and received a call from Mary Reed. She told me I was approved for up to $27,000 and to come by and pick a new vehicle. I drove an hour to the dealer and was told by her to ask for her when I got there. I did so but she never came out to see me. Instead, a sales person by the name of Xsavior came to talk to me. He never introduced himself to me just started talking. When I told him that Mary had called me telling me how much I was approved for he began to get irritated. He said "as soon as you started talking I knew what type of person I'd be talking to". I said "oh what type is that?" He didn't want to say and just went on talking trying to bettlitle me, sarcastically remarking that if I wanted a new vehicle I had come to the wrong place. He then left to show some one else a car. I waited 30 minutes for him. In the meantime I spoke with with another sales person Michael and I asked a few questions as to who Mary was and why Xsavior couldn't and wouldn't talk to her. He told me she was in a different state and they couldn't talk to her. I had seen her walking the hallway earlier. Then he admitted that they lie to bait people into coming to the dealership. In his words "I can't sell you a car over the phone. Somehow I have to get you in here. If I tell you the entire picture, you might not come." Xsavior came back in and grabbed my folder and handed it to Michael to told him to take care of me never even addressing me to let me know he was passing me off because he was mad that I'm a Qualty Assurance Analyst and questioned all the xx he was trying to shove down my throat. Ultimately Michael informed me that I would need a down payment to even be able to look at a used car. I came in approved with $27,000 dollars for a new vehicle and I couldn't even leave with a used one. I attempted to call Mary to let her know my experience but she refused to answer my calls from then on. I had to have a friend call so she would answer. When my friend told her to not lie to people like she had lied to me she simply said "ok" and hung up on my friend. TERRIBLE EXPERIENCE. Shameful scam and bait and switch to get you in there and take advantage of poor people that many times are desperate. More
by #toosmartforscam
Employees Worked With
Mary Reed, Xsavior , and Michael
August 05, 2015
made the egine light come then wanted th charge me to look a I took my truck in to the service department to get three recalls replaced I left my truck there for a day and a half when I picked up the truck I not I took my truck in to the service department to get three recalls replaced I left my truck there for a day and a half when I picked up the truck I noticed nothing out of ordinary. The next morning when I started the truck my check engine light came on I took the truck back up to service department and the service manager { JOEY} told me he would charge me to look at it. DON’T DEAL WITH THESE GUYS THEY ARE CROOKS. More
by ruben
Employees Worked With
joey tucker
August 03, 2015
Superior Customer Support I bought a new Nissan Versa about a week ago and I must say that I was really impressed with the support of both the salesman (Kene Abiakam) and well I bought a new Nissan Versa about a week ago and I must say that I was really impressed with the support of both the salesman (Kene Abiakam) and well dressed african american finance gentlemen who has 3 kids in college) sorry forgot his name so I tried to describe him. Anyway these gentlemen went above and beyond working diligently to both find me the car and help me in anyway they could to meet my financial payment requirements. I will let all my family and friends know and will make sure they go to David McDavid Nissan when they ever need a car. Thank You very much. More
by Nappy51
Employees Worked With
(Kene Abiakam) and well dressed african american finance gentlemen
August 02, 2015
Experience trying to purchase a car The dealership called me approved me I told them situation wanted to confirm before I made a two hour drive got there they belittle laughed at me and The dealership called me approved me I told them situation wanted to confirm before I made a two hour drive got there they belittle laughed at me and told me they can't do nothing for me when I paicificly stated on phone I wanted to confirm before I drove that distance and left me belittled and heartbroken More
by Missy80
Employees Worked With
David Rodriguez
July 22, 2015
completely ripped off I went to David Mcdavid because they were close to my home. I spoke with Dawn and told her what was wrong with my vehicle after the repair I was told I went to David Mcdavid because they were close to my home. I spoke with Dawn and told her what was wrong with my vehicle after the repair I was told that more repairs that I did not authorize were made and was charged for it and could not get back my vehicle unless I paid. I ask how could you do this and was told by Dawn " its customer pay we could charge whatever we want" spoke to Joey the manager he acted like I was wasting his time and the conversation ended there. I then called Nissian for help and was told that all that they were there for was to put customers in contact with the dealership. NOTHING HAPPENED. End of the story they changed me whatever they wanted and I couldn't do anything about it. I was spoken to like I was wasting there time More
by evans1775
Employees Worked With
Joey Tucker, Dawn
July 22, 2015
Service I went to get my car serviced. 95,000 miles. Carlos and Sandra were very helpful. They advised me on the things that needed attention. I went to get my car serviced. 95,000 miles. Carlos and Sandra were very helpful. They advised me on the things that needed attention. More
by Melissa
Employees Worked With
Carlos and Sandra
July 04, 2015
Special finance Given as place to buy by special finance group.Received approval letter followed up by call from Laquita and emails with cofirmation of vehicle wanted Given as place to buy by special finance group.Received approval letter followed up by call from Laquita and emails with cofirmation of vehicle wanted last call was yes we can get it.Came over Saturday with all information as requested to be told by nice gentleman Tyler that the finance manager would not transfer vehicle without a higher score.They knew our information going in so no we will not refer. More
by upset65
Employees Worked With
Laquida,Tyler
June 22, 2015
Convenient, friendly, fast Service! I always come to McDavid Nissan for my service! Needed an oil change and William attended me and treated me in the most professional manner. He had my I always come to McDavid Nissan for my service! Needed an oil change and William attended me and treated me in the most professional manner. He had my vehicle in and out fast and even had them do a basic wash on my car. I never leave unpleased!! That's why I give them 5 stars across the board! More
by Desteni
Employees Worked With
William Lopez
