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South Houston Nissan
Houston, TX
288 Reviews
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Showing 288 reviews
July 01, 2016
Vehicle in for service My Nissan Frontier check engine light came on, took it in for a diagnosis. Took them couple of days, no one never contacted me. I called them two time My Nissan Frontier check engine light came on, took it in for a diagnosis. Took them couple of days, no one never contacted me. I called them two times myself and every time the answer was, "We will contact you right back", never heard anything back. I went in after a week of no response and check on my vehicle. The paperwork was seating in a huge pile. The diagnosis was an engine mis-fire, and they don't know what's wrong, saying that they had to dismantle the entire engine and I may need a new motor, which would cost me couple thousands of dollars. (I was thinking either a bad spark plug or a bad sensor) I check out my vehicle and took it to a private mechanic. Their diagnosis was a faulty spark plug and after a general tune up for a low price of $284.00 , the vehicle was rolling smoothly again like a brand new vehicle. The price for a general tune up at the dealership was a thousand dollars plus. The dealership was trying to make a huge profit at my expense, for a minor spark plug which I knew that they knew was bad. Worse dealership experience ever. I would recommend the Nissan Central dealership at 2901 S Loop W. they Took care of my last problem, without trying to reap me off and gave me recommendations for my vehicle. More
by Glenn Leblanc
Employees Worked With
Rich
May 26, 2016
Fair Trading Act violations mean nothing I lost a full days worth of time in and out on this dealership. They had the car I wanted list on the internet. Salesman had no clue I know, so he tri I lost a full days worth of time in and out on this dealership. They had the car I wanted list on the internet. Salesman had no clue I know, so he tried jacking the price up. The service Manager had no clue because he stated "The Internet price was only if your financed through NMAC." 4 rebates were shown on the site webpage, 1250 from Nissan, 500 from Nissan, 500 for NMAC Financing, and 500 Military. All this on top of a Discount shown on the car above all those rebates for $5074.00 off MSRP (This was the part that the Service Manager said I had to finance through NMAC to get this credit....completely ignoring the 500 credit for NMAC financing. And to top it all off, They had a $1660.00 (3M tape on the door, window tint, and a few other small items that do not even come close to what this add on should be even with dealer markup. Add on Package that have installed on every vehicle on the lot....even though its not listed on the website. Needless to say. Waste of time, and I really should file a complaint with the BBB. More
by Momud
Employees Worked With
Sales, Service Manager
May 03, 2016
DIRTY BUSINESS!!! ***SAVE YOURSELF THE HEADACHE*** Just heads up people. Do NOT purchase a vehicle from this place. Me a ***SAVE YOURSELF THE HEADACHE*** Just heads up people. Do NOT purchase a vehicle from this place. Me and my husband negotiated a vehicle purchase for my father-n-law and stated clearly "DRIVE OUT PRICE" (meaning tax title and license/TOTAL) which was put in writing by their salesman Justin Morris. The drive out price was negotiated to 28,734.00. Due to the time being near closing, my father in law was instructed to come back the following business day and complete the transaction. Imagine that, I took a look at his purchase contract and they CHANGED/SNAKED the price of the truck to 30,899.69 on the final sales contract as me and my husband had to work and could not be there to see the deal through. Good job Mcdavid Nissan and Justin Morris on burning our trust for some extra money. You have now lost on more business in the future from us and anyone I can inform of the DIRTY business you do. More
by jjprls1
Employees Worked With
Justin Morris
April 12, 2016
Awesome! I worked with Ashley in special finance I was very discouraged at first and wasn't sure it seemed like a gimmick but however I took the shot of going I worked with Ashley in special finance I was very discouraged at first and wasn't sure it seemed like a gimmick but however I took the shot of going and to my surprise it went well! Ashley was awesome and the salesman Jojo was awesome as well they took care of all my needs. I'm forever grateful. More
by sincerelyamari
Employees Worked With
Ashley Robinson
March 31, 2016
Very irritated customer I received a call that my online application was approved and needed to come up to look at the truck I wanted. I ask the girl Ashley if this was a don I received a call that my online application was approved and needed to come up to look at the truck I wanted. I ask the girl Ashley if this was a done deal on the financing because I didn't want to spend hours fussing about it. She told me I was 100% approved with 0 down payment and she told me to ask for her when we arrive. We got there and ask for her bit a gentlemen came out to us and said Ashley just makes phone calls, not a salesperson. Well then how did she know about my finance approval. He didn't even act like he was interested in making a sale. Then we go to look at the truck and it was noticeable that it had a lot of body work done to the bed. And it was a very bad job of repairing it. What I was upset about is the salesperson was not friendly at all and on the website it never said anything about it being in a wreck or we would not have driven an hour and a half to go up there for a $35,000.00 truck that had been in a really bad wreck. Not a good experience at all. More
by Fisher,Susan1964
Employees Worked With
Ashley,
March 09, 2016
Bait-and-switch The people play games. Just tried to pull the old bait-and-switch with me. Now I see why they have such low ratings. I would look elsewhere for a c The people play games. Just tried to pull the old bait-and-switch with me. Now I see why they have such low ratings. I would look elsewhere for a car. More
by Argos
Employees Worked With
Jamie Tovar
February 12, 2016
Terrible Customer Service! This dealership has terrible Customer Service! I should've looked at the online reviews before even inquiring about a new Nissan bc everyone had 1 st This dealership has terrible Customer Service! I should've looked at the online reviews before even inquiring about a new Nissan bc everyone had 1 star. Jaime Tobar, the Internet Sales Manager, doesn't know what good customer service is. He had poor attitude, didn't want to help at all and had excuses for everything instead of trying to negotiate or compromise. You would think being in sales they would want to earn your business now and in the future but I guess they don't think of it that way. DON'T GO TO THIS DEALERSHIP! I ended up buying another car elsewhere shortly after this incident. More
by dd1185
Employees Worked With
Jaime Tobar
January 14, 2016
Salesman and express service agent get all the credit Overall, I'm satisfied with my recent new car purchase at this dealership. Kene Abiakam was not pushy and willing to work with us, but his manager nee Overall, I'm satisfied with my recent new car purchase at this dealership. Kene Abiakam was not pushy and willing to work with us, but his manager needs to work on his people skills a little more, because he was not very pleasant to begin with when we were trying to settle on a final number. Finance officer did his job, can't fault him for that, but it took forever to get the deal we agreed on and we had to walk out after ridiculous APR rates when we knew we could get better. Manager called and offered us a very low rate, so we came back and got the car. Minor hiccups since, such as maintenance issues that should have been checked before I drove off the lot, but Kene and service rep (Jessikah?) took care of me quickly when I came back, so I left happy. Any time I come back, you bet I'll be going straight to the reps I've met and trust. More
by TX281
Employees Worked With
Kene Abiakam
December 22, 2015
Wow, I'm still in shock Awful! Last week I received a phone call from "Nisha" or "Misha" whatever and was told that I was approved for $19000 of course I was happy to hear t Awful! Last week I received a phone call from "Nisha" or "Misha" whatever and was told that I was approved for $19000 of course I was happy to hear that due to bad credit scores and so on. I decided that I would go down to the dealership on Thursday evening, with my daughter. I knew that this may be difficult but I went in with a good attitude. When I got there, I was told that I would need to fill out a credit application. I told the lady that I had already done that and I would not do it again. She said they just needed to verify my information, I agreed to fill it out. A couple of the sales reps were standing at the front door like vultures, eating fried chicken and using horrible language in front of my 9 year old daughter. I asked him to stop and he said he did not use any ugly language. I told him I WATCHED and HEARD him. Once I was done, I waited and a salesman came out and stated that he was going to show me his inventory. I asked where the lady that I was working with was and he said "she's at her desk, I'm showing you my inventory." Needless to say, they flat out LIED about everything they said. I was not approved for that amount. The salesman said I needed a cosigner, I called and ask my brother to co-sign. They ran his credit not once but twice!!! That evening I called and ask for a manager, I was given a "sales director" I explained to him the problem. I told him that I was not concerned with getting a new car, it was not that I was unhappy about not being financed for $19000, it was that I was flat out lied to. He said he would be calling me back, he has yet to call me back. I left a bad review on Facebook and Edmunds and the "General Manager" Tim apologized to me on Facebook and ask that I call him. Fine. I called and was not even given the voicemail to Tim but to Josh. I had to hang up and call back. I finally left a message for Tim. He did call me back. I told him about my experience, that was at 10:53AM CST. I called him again at 2:00PM CST, left yet another message, I'm waiting on his call back. Did I mention I'm still waiting on the "sales director" to return my call from last Thursday? Please note - I will not STOP letting everyone know how horribly dishonest this dealership is. Until someone explains to me why I was lied to, I will post every week. More
by Mrs.Milburn13
Employees Worked With
Sales Director, Sales Representative
November 11, 2015
Cheaters The service department is a bunch of crooks. I took my car to the dealership for service. I was told a price to repair my call, when I got the final The service department is a bunch of crooks. I took my car to the dealership for service. I was told a price to repair my call, when I got the final bill, the amount charged was higher than the amount quoted. After paying them, on the way home from the dealership, the original problem resurfaced. I took my car back the next day and was told it would be additional charges to fix the problem. I reminded the service advisor I had already paid to have that problem fixed. The service advisor said "sorry" it will cost more, needless to say, I refused to pay any additional cost. More
by lessin2
Employees Worked With
Denita Lucas
