South Houston Nissan

Salesman and express service agent get all the credit Overall, I'm satisfied with my recent new car purchase at this dealership. Kene Abiakam was not pushy and willing to work with us, but his manager nee Overall, I'm satisfied with my recent new car purchase at this dealership. Kene Abiakam was not pushy and willing to work with us, but his manager needs to work on his people skills a little more, because he was not very pleasant to begin with when we were trying to settle on a final number. Finance officer did his job, can't fault him for that, but it took forever to get the deal we agreed on and we had to walk out after ridiculous APR rates when we knew we could get better. Manager called and offered us a very low rate, so we came back and got the car. Minor hiccups since, such as maintenance issues that should have been checked before I drove off the lot, but Kene and service rep (Jessikah?) took care of me quickly when I came back, so I left happy. Any time I come back, you bet I'll be going straight to the reps I've met and trust. More

Wow, I'm still in shock Awful! Last week I received a phone call from "Nisha" or "Misha" whatever and was told that I was approved for $19000 of course I was happy to hear t Awful! Last week I received a phone call from "Nisha" or "Misha" whatever and was told that I was approved for $19000 of course I was happy to hear that due to bad credit scores and so on. I decided that I would go down to the dealership on Thursday evening, with my daughter. I knew that this may be difficult but I went in with a good attitude. When I got there, I was told that I would need to fill out a credit application. I told the lady that I had already done that and I would not do it again. She said they just needed to verify my information, I agreed to fill it out. A couple of the sales reps were standing at the front door like vultures, eating fried chicken and using horrible language in front of my 9 year old daughter. I asked him to stop and he said he did not use any ugly language. I told him I WATCHED and HEARD him. Once I was done, I waited and a salesman came out and stated that he was going to show me his inventory. I asked where the lady that I was working with was and he said "she's at her desk, I'm showing you my inventory." Needless to say, they flat out LIED about everything they said. I was not approved for that amount. The salesman said I needed a cosigner, I called and ask my brother to co-sign. They ran his credit not once but twice!!! That evening I called and ask for a manager, I was given a "sales director" I explained to him the problem. I told him that I was not concerned with getting a new car, it was not that I was unhappy about not being financed for $19000, it was that I was flat out lied to. He said he would be calling me back, he has yet to call me back. I left a bad review on Facebook and Edmunds and the "General Manager" Tim apologized to me on Facebook and ask that I call him. Fine. I called and was not even given the voicemail to Tim but to Josh. I had to hang up and call back. I finally left a message for Tim. He did call me back. I told him about my experience, that was at 10:53AM CST. I called him again at 2:00PM CST, left yet another message, I'm waiting on his call back. Did I mention I'm still waiting on the "sales director" to return my call from last Thursday? Please note - I will not STOP letting everyone know how horribly dishonest this dealership is. Until someone explains to me why I was lied to, I will post every week. More

Cheaters The service department is a bunch of crooks. I took my car to the dealership for service. I was told a price to repair my call, when I got the final The service department is a bunch of crooks. I took my car to the dealership for service. I was told a price to repair my call, when I got the final bill, the amount charged was higher than the amount quoted. After paying them, on the way home from the dealership, the original problem resurfaced. I took my car back the next day and was told it would be additional charges to fix the problem. I reminded the service advisor I had already paid to have that problem fixed. The service advisor said "sorry" it will cost more, needless to say, I refused to pay any additional cost. More

Scam Artists and Liars I called to inquire about leasing a new Murano and spoke with Reba. Told her what I was interested in and what $$$ amount I wanted to be at...tax,titl I called to inquire about leasing a new Murano and spoke with Reba. Told her what I was interested in and what $$$ amount I wanted to be at...tax,title, out the door. Reba called me back within an hour and told me there was no problem, she had spoke to her manager Ken and he said "yes we can do the deal, come in and we will move forward." I even asked Reba a second time if she was sure, because I didn't want to waste her time or mine. After spending almost 2 hrs with salesman Waleed, suddenly the payment went up $300.00??? What happened to the deal I was given yesterday?? Nope, no way we can do that, couldn't even put you in an Altima for that... Really?? Then I was told that the manager just agrees to the customers wants and then when you get in the door the deal all changes!! Read the reviews and most of them are 1 star complaints and I can personally confirm their pain and disappointment. More

Awful Service 1. On June 20th of this year, I took in my 2004 Nissan Armada for service due to an issue with the A/C. I had explained to the Service Advisor during 1. On June 20th of this year, I took in my 2004 Nissan Armada for service due to an issue with the A/C. I had explained to the Service Advisor during scheduling that the A/C had all of a sudden started blowing hot air. I explained that a mechanic had checked the pressure and advised that there was no leak found so that was ruled out. I also told the Advisor that I’d been hearing a knocking noise when I switched the A/C mode (i.e. from A/C to defrost). I was told they’d check it out and let me know what the problem was. 2. The week of June 22nd, I get a call from the Advisor stating that the issue had been diagnosed and that the total to fix it would be $669.81. I gave the ok to proceed as I was told this would correct the problem. Later that week, I go to pick up the car after getting a call that is was ready. Advisor goes to the back to bring the car to me and 15 minutes later, he returns saying that the A/C was not working as it had earlier and that they’d need more time to re-assess the problem. I leave without the car. 3. The week of June 29th, I get a call saying that the issue had now been fixed (this was the second time). I asked what the problem was and was told that the temperature controls were not working and had to be replaced. That would cost an additional $562.27, bringing the total to $1227.42. Keep in mind that I was not made aware of the control replacement after it was already installed. I was not happy but agreed to pay the total as I needed the car and wanted to get this over with. I pick up the car and after driving it less than 5 miles, I called the Advisor and told him that the A/C was doing the same thing, blowing hot air. I was told to take it in again. 4. I get a call again on July 4th saying that the car was fixed (this was the third time). When I go in on July 7th to pick it up, I again ask what the problem was this time and was told it was a sensor on one of the lines and that there would be no charge (which I wasn’t expecting). I pick up the car and again, after driving it off, find out that the A/C was still not working. This was now getting very frustrating. I call Advisor again, he tells me to take it in again. I talked to the Service Manager after this and told him about the situation. He assures me that the problem will be fixed. 5. Between July 10th and August 13th, I take the car in again three more times and every time it is the same thing, I get a call saying the A/C is fixed, I pick-up the car, I find out the A/C is still doing the same thing. On July 22nd, I spoke to the Service Director about all of the issues and he said he would look into this and call me back. He did not bother to call back, not even as a courtesy. 6. My wife picked up the car on August 18th and it seemed to be working fine. One week later, it started doing the same thing. After more than three months, after multiple trips to the shop, and after paying over $1200, I’m still stuck with the same problem. The shop failed to pinpoint the root cause of the problem. The problem was been miss-diagnosed over and over and it was obvious that the work that they claim had been done to that point had not corrected the underlying issue. 7. I sent an e-mail to the General Manager on September 16th explaining in detail the issues I’d been having; he doesn’t respond but I get a call from the Service Manager the next day asking me to take the car in again. This was now the 7th or 8th time I did this. After a few days, I get a call and an e-mail saying they had now correctly diagnosed the root cause and it would cost approximately $2000 to fix. They now claimed it was a wiring harness issue, which they never mentioned during the initial visits and subsequent repairs. So at the end, I chose not to pay the additional $2000 as I felt it was unfair after all the initial work done was basically unnecessary and had failed to address or correct the main cause of the problem. Also, by this point I had lost all trust in them and I was not about to pay for any additional work. I did not get any type of credit for any or all of the initial repairs they claimed they did. This is absolutely the worst service I have ever experienced and would not trust this center with any future work. Furthermore, I intend to send a formal complaint to the BBB, to the Texas Attorney General’s office and to the Asbury Automotive Group as I believe I was unfairly charged for work that was miss-diagnosed multiple times and which is now evident was unnecessary. More

EXPRESS SERVICE EXPEREINCE If you are looking for poor customer services, long wait times, and pointless service appointments that require multiple trips to the service departme If you are looking for poor customer services, long wait times, and pointless service appointments that require multiple trips to the service department David McDavid Services department is the perfect place for you! I just left the dealership today, and I typically only spend 1 hour waiting of oil change, car wash, and 1 other service change (filter change, brake fluid flush, etc) Today, I dropped my car off at 10am and came back for it at 2:30pm. Amanda my main supervisor for this visit was in charge of my car. Will, the person I typically work with calls me at 12:30pm - 1pm to inform me that I need to get a few additional service, nothing out of the ordinary. I agree to the addition items need, BUT no one informs me that my engine light, the main reason I came for, is still on, and that a different department is needed. Drive off, and realize the light is still one. My supervisor, Amanda informs me she has overlooked this detail, and that its not in her department. You must know that the Engine light is such minimal thing, that people can just leave running and not inform you that it would be taken care of ASAP as well. So needless to say, they don't do a thorough job, and I must be made of time to make another 4 hour journey in their fabulous waiting quarters. What better to do with my time then enjoy their snarky attitudes, and fair (if that) customer services. If you wants a better services, drive 15 mile down and go to Clear Lake Nissan, at least your cars will be taking care of properly, and you won't have to make 2 visits to get one issue resolved. More