South Houston Nissan

They only care about the sale of the car We bought a 2017 Altima SL on June 17th of this year. Had to sign 3 contracts before they got the info right. Then we get called back to sign another We bought a 2017 Altima SL on June 17th of this year. Had to sign 3 contracts before they got the info right. Then we get called back to sign another one because they messed up the numbers on their end. They listed all the rebates under the the dealer section instead of splitting it between manufacturer and dealer. So for us to go back and sign again due to their error we asked for something for the car as compensation for our time. They refused so we refused to sign. Here we are 2 weeks and 2 days later and I noticed 3 perfect circular scratches on the passenger rear wheel which in no way we could have done. So we take it back to the dealer and they refuse to replace it saying it's our problem now and they'll do nothing because we refused to sign the new contract and they lost money on our deal. This was told to us by one of the sales managers, Waleed Alhamra. That's not something you tell a customer much less a repeat customer. This is our second car from them in 4 years, needless to say we are not happy at all and wish we could just give the car back and take our old one back and forget the whole thing. We will be contacting Nissan and whoever else we can to get this taken care of. Customer satisfaction should be priority in my opinion. Happy customers who are satisfied will return if they feel like were treated fairly. More

Don't go on Saturday morning We had an appointment at 8:15 for oil change 10:15 still sitting here. They have 10 cars booked at the same time. Also did alignment here and it sucke We had an appointment at 8:15 for oil change 10:15 still sitting here. They have 10 cars booked at the same time. Also did alignment here and it sucked bad. One time the left my airbox open and didn't change my oil sticker. They suck bad. More

Avoid if you can This review is for the service center. I took my car in for a diagnostic service on Monday 7/11.. When I went to pick up my car, I was given the repor This review is for the service center. I took my car in for a diagnostic service on Monday 7/11.. When I went to pick up my car, I was given the report and as I looked through it there was no information on the report. The report simply stated maintenance suggested, customer declined. I have called Mike Struk numerous times, left voicemails on his phone, left messages with Cassidy, sent e-mails. I can not seem to get anyone to send me a detailed report of what my car needs and the pricing. I paid 129.00 for a service that at this point I am not sure was done. When I picked up my car on Monday around 5:45 p.m I asked the one person there about the report. He said he didn't know, that is all the information that he left and that I would have to speak to Mike. For 129.00, I will be up there this weekend, If there is not a report made available to me, I will take my refund. In what business is ignoring the customer allowed? I'm in disbelief at this lack of customer service. More

Vehicle in for service My Nissan Frontier check engine light came on, took it in for a diagnosis. Took them couple of days, no one never contacted me. I called them two time My Nissan Frontier check engine light came on, took it in for a diagnosis. Took them couple of days, no one never contacted me. I called them two times myself and every time the answer was, "We will contact you right back", never heard anything back. I went in after a week of no response and check on my vehicle. The paperwork was seating in a huge pile. The diagnosis was an engine mis-fire, and they don't know what's wrong, saying that they had to dismantle the entire engine and I may need a new motor, which would cost me couple thousands of dollars. (I was thinking either a bad spark plug or a bad sensor) I check out my vehicle and took it to a private mechanic. Their diagnosis was a faulty spark plug and after a general tune up for a low price of $284.00 , the vehicle was rolling smoothly again like a brand new vehicle. The price for a general tune up at the dealership was a thousand dollars plus. The dealership was trying to make a huge profit at my expense, for a minor spark plug which I knew that they knew was bad. Worse dealership experience ever. I would recommend the Nissan Central dealership at 2901 S Loop W. they Took care of my last problem, without trying to reap me off and gave me recommendations for my vehicle. More

Fair Trading Act violations mean nothing I lost a full days worth of time in and out on this dealership. They had the car I wanted list on the internet. Salesman had no clue I know, so he tri I lost a full days worth of time in and out on this dealership. They had the car I wanted list on the internet. Salesman had no clue I know, so he tried jacking the price up. The service Manager had no clue because he stated "The Internet price was only if your financed through NMAC." 4 rebates were shown on the site webpage, 1250 from Nissan, 500 from Nissan, 500 for NMAC Financing, and 500 Military. All this on top of a Discount shown on the car above all those rebates for $5074.00 off MSRP (This was the part that the Service Manager said I had to finance through NMAC to get this credit....completely ignoring the 500 credit for NMAC financing. And to top it all off, They had a $1660.00 (3M tape on the door, window tint, and a few other small items that do not even come close to what this add on should be even with dealer markup. Add on Package that have installed on every vehicle on the lot....even though its not listed on the website. Needless to say. Waste of time, and I really should file a complaint with the BBB. More

DIRTY BUSINESS!!! ***SAVE YOURSELF THE HEADACHE*** Just heads up people. Do NOT purchase a vehicle from this place. Me a ***SAVE YOURSELF THE HEADACHE*** Just heads up people. Do NOT purchase a vehicle from this place. Me and my husband negotiated a vehicle purchase for my father-n-law and stated clearly "DRIVE OUT PRICE" (meaning tax title and license/TOTAL) which was put in writing by their salesman Justin Morris. The drive out price was negotiated to 28,734.00. Due to the time being near closing, my father in law was instructed to come back the following business day and complete the transaction. Imagine that, I took a look at his purchase contract and they CHANGED/SNAKED the price of the truck to 30,899.69 on the final sales contract as me and my husband had to work and could not be there to see the deal through. Good job Mcdavid Nissan and Justin Morris on burning our trust for some extra money. You have now lost on more business in the future from us and anyone I can inform of the DIRTY business you do. More