South Houston Nissan

Dishonest about Sales Price I dealt entirely over the phone with the sales manager only. The price and trade were negotiated separately and we're agreed to verbally and via emai I dealt entirely over the phone with the sales manager only. The price and trade were negotiated separately and we're agreed to verbally and via email. When I went in to sign paperwork, the trade price was correct, the new car price was correct, but a line item showed about $850 worth of dealer add on like floor mats and wheel locks which were never previously mentioned. The sales manager would neither remove them or include them in the negotiated price. I walked. This is an old school trick to increase profits. The was my first experience with $199 lug nuts. Undercoating was popular back in the day. AVOID this dealership. I went to Keating the next morning and drove home the identical car with the LG nuts, mats, other add on and an addition GPS system for $1850 less than McDavid. More

Sale/negotiation was fine, Closing/Finance was a Nightmare I initially gave the dealership a 5 star rating for the initial purchase, however the finance part of it was totally unacceptable. I purchased the ve I initially gave the dealership a 5 star rating for the initial purchase, however the finance part of it was totally unacceptable. I purchased the vehicle on May 25th and financed thru my local credit union. I left the dealer with a copy of the instructions from the bank on what all they needed and how it needed to be filled out in order for them to be paid. The dealer did not return the corrected paperwork until May 31st. Starting on the 31st I started receiving texts from the salesman, calls from the salesman and a call from the sales mgr harassing me because they had not yet received their payment. They took 6 days to turn in the right paperwork but expected me & my bank to have the loan closed immediately. Because of this experience I cannot recommend that anyone use this dealership. Extremely unprofessional. More

An "appointment" isn't an appointment I called a week ago in advance to get an appointment to have a failing tire-pressure sensor diagnosed and fixed today. When I arrived on-time for my I called a week ago in advance to get an appointment to have a failing tire-pressure sensor diagnosed and fixed today. When I arrived on-time for my 9am appointment, I found that the "appointment" was really just a time to drop off my car, with the promise that they would "get to it as soon as possible, maybe late today or early tomorrow." I am INCENSED. If I make an appointment for a certain day and time, I expect that, within reason, the person I meet is setting aside a block of time specifically to do business with me. Imagine if you arrived for an appointment with a doctor or realtor or restaurant only to be told that it might be a day or two before you could be assisted! This is NO WAY TO RUN A BUSINESS. More

RUN AWAY! SOLD ME A FLOODED CAR AFTER HURRICANE HARVEY My girlfriend's car flooded after Hurricane Harvey so we went in to buy a new Murano. They assured us none of their cars had been damaged. I inspect My girlfriend's car flooded after Hurricane Harvey so we went in to buy a new Murano. They assured us none of their cars had been damaged. I inspected the car at night and it looked good. We loved the car but the next day I checked underneath the car....I found rust ALL over the car and it was obvious the car had sat in water. We came back immediately and were laughed at by MARIO. They LIED to us and took advantage of a flood victim whose car was flooded due to us trying to help others. AVOID THESE CON ARTISTS AT ALL COSTS......They finally returned the car and offered us nothing to remedy the situation. More

They only care about the sale of the car We bought a 2017 Altima SL on June 17th of this year. Had to sign 3 contracts before they got the info right. Then we get called back to sign another We bought a 2017 Altima SL on June 17th of this year. Had to sign 3 contracts before they got the info right. Then we get called back to sign another one because they messed up the numbers on their end. They listed all the rebates under the the dealer section instead of splitting it between manufacturer and dealer. So for us to go back and sign again due to their error we asked for something for the car as compensation for our time. They refused so we refused to sign. Here we are 2 weeks and 2 days later and I noticed 3 perfect circular scratches on the passenger rear wheel which in no way we could have done. So we take it back to the dealer and they refuse to replace it saying it's our problem now and they'll do nothing because we refused to sign the new contract and they lost money on our deal. This was told to us by one of the sales managers, Waleed Alhamra. That's not something you tell a customer much less a repeat customer. This is our second car from them in 4 years, needless to say we are not happy at all and wish we could just give the car back and take our old one back and forget the whole thing. We will be contacting Nissan and whoever else we can to get this taken care of. Customer satisfaction should be priority in my opinion. Happy customers who are satisfied will return if they feel like were treated fairly. More

Don't go on Saturday morning We had an appointment at 8:15 for oil change 10:15 still sitting here. They have 10 cars booked at the same time. Also did alignment here and it sucke We had an appointment at 8:15 for oil change 10:15 still sitting here. They have 10 cars booked at the same time. Also did alignment here and it sucked bad. One time the left my airbox open and didn't change my oil sticker. They suck bad. More

Avoid if you can This review is for the service center. I took my car in for a diagnostic service on Monday 7/11.. When I went to pick up my car, I was given the repor This review is for the service center. I took my car in for a diagnostic service on Monday 7/11.. When I went to pick up my car, I was given the report and as I looked through it there was no information on the report. The report simply stated maintenance suggested, customer declined. I have called Mike Struk numerous times, left voicemails on his phone, left messages with Cassidy, sent e-mails. I can not seem to get anyone to send me a detailed report of what my car needs and the pricing. I paid 129.00 for a service that at this point I am not sure was done. When I picked up my car on Monday around 5:45 p.m I asked the one person there about the report. He said he didn't know, that is all the information that he left and that I would have to speak to Mike. For 129.00, I will be up there this weekend, If there is not a report made available to me, I will take my refund. In what business is ignoring the customer allowed? I'm in disbelief at this lack of customer service. More