South Hills Toyota

You'd better be ready to make a deal the day you walk in I've been here twice to test drive used cars (once in 2014, and just the other day), both times worked with the same salesman, both times treated like I've been here twice to test drive used cars (once in 2014, and just the other day), both times worked with the same salesman, both times treated like I was totally wasting his time because I was just test driving and trying to make a decision, rather than ready to buy the car right then and there. He even said "I guess I can go ride around with you so you can go buy it from another dealership." What? There is nothing wrong with wanting to test drive multiple cars and sleep on it before purchasing. Buying a car for most people is a big life decision. However Don goes out of his way to make you feel small as if you are wasting his time if you are up front with him about not being ready to buy it that same day. I've never had this problem with other salesmen and dealerships. They were not overwhelmed with customers when I arrived so it wasn't that either. I'll never set foot in this place again. I was considering saving money on an older model vs a newer model with new features, but Don made that decision very easy. So yes, I will be buying from another dealership. More

They do right by their customers My wife and I shopped around for a couple months for a new AWD SUV and after looking at Nissan, Honda, Mazda, and others, the Highlander stood out. We My wife and I shopped around for a couple months for a new AWD SUV and after looking at Nissan, Honda, Mazda, and others, the Highlander stood out. We visited 2 separate times and worked with Shelby, Mike, and the Sales Manager Brian. All were low pressure, high service. They answered our questions, helped advise us of the differences between the Highlander models, and helped us make the right decision. When we picked up the vehicle we were very pleased but had an issue where we thought an option was included and they did not. They researched our email exchanges and called and rectified the situation immediately. I never measure a person or company based on the mistakes they face but the action taken when they do. Brian and his team measure off the charts in my book. They did the right thing and they earned a customer for life based on both the quality of their product and their top notch service. I highly recommend working with the South Hills Toyota team. More

Customer service all time low This is the worse customer service I have ever recieved. Two weeks ago my car wouldn't start. I called the dealership to try and bring my vehicle i This is the worse customer service I have ever recieved. Two weeks ago my car wouldn't start. I called the dealership to try and bring my vehicle in for them to look at it as I had to jump my car in order to drive. They could not get me in and had to go 2 days without a vehicle. Finally, the car went in for diagnostics and they replaced the battery. Mind you my car is 2 years old but jas 45k miles and warranty expires at 35k. After I pick up the car and go home, I realize my inspection is due at the end of the month...which is next week. No one informed me of my inspection due date so I had to call to make another appointment for my car. Fast forward to yesterday, I dropped my car off and went to pick it up. After driving 5 ft away I realize a good 6 in crack in my windshield that was NOT present when I dropped it off 5 hours earlier. I turned around and went back to service. The service guy took a photo and said he had to email it to his boss and they would get back to me. I called 3 times today, left a voice message and spoke with the service lady and still at 5pm today I never received a call back from the service manager so I went back to the dealership to speak to him in person since I was not worthy of a call back. He told me there was a small crack in my windshield when I brought it and they will not replace my windshield. I am 100% certain there was no crack when bringing the car in and even if there was, my car passed inspection and no one informed me upon arrival to pickup my vehicle that they found a crack. Never returning to this dealership again and considering trading my car in. Do NOT go to this location. More

Terrible This dealership defines the word "incompetent." I took my 4Runner in for an inspection, mounting and balancing of 4 tires and an alignment. Not only d This dealership defines the word "incompetent." I took my 4Runner in for an inspection, mounting and balancing of 4 tires and an alignment. Not only did the dealership mount the wrong tires (cheaper than the ones I ordered), but it took them five hours to complete the service. The service advisor informed me that the balancing machine was calibrated improperly and they were attempting to correct it and this was the source of my delay. After finally receiving my vehicle back I noticed the wrong tires were installed and brought this to the service managers attention. He informed me they in fact did not do anything wrong but was willing to reimburse me the cost of one tire plus mounting and balancing (which, 6 weeks later I still have not received). Now I cannot even get a call back from the service manager or the customer service manager. But wait! There's more! Upon driving my vehicle I noticed it pulled drastically to the right so I scheduled service with a separate dealership (I won't bring any vehicles back to this place if they paid me to). $200 later at a different dealership and the issues are finally resolved. The geniuses at South Hills forgot to remove the old weights from my wheels when balancing and misaligned the vehicle. I will never bring any vehicle to this dealership or any of its affiliates and I urge you to do the same. Not only are they utterly incompetent when it comes to seadvice but they do not care to alleviate their mistakes with their customers. More

Rude and unprofessional The service advisor is completely unprofessional and unreliable. She was rude with her tone, language and attitude. It was obvious that she wasn't c The service advisor is completely unprofessional and unreliable. She was rude with her tone, language and attitude. It was obvious that she wasn't customer focused.. Once the vehicle was in the shop she made excuses and changed her story about when the vehicle would be ready... Clearly they don't value their customers and they don't teach professional communication to the staff.. You don't want to be dependent on this shop for maintenance and service. You can't trust them, plain and simple. More

South hills toyota If you need a salesman at south hills toyota then make sure you deal with Greg! I have had many salesmans that just try to get you off the phone or wh If you need a salesman at south hills toyota then make sure you deal with Greg! I have had many salesmans that just try to get you off the phone or when they realize your not there trying to buy a 60,000 dollar truck then they don't have the time for you. Not Greg! He helped me and went out of his way even when it wasn't benefiting him or the dealership in any way! A great salesman and a great person! Make sure you deal with Greg! (I do not even know Greg what so ever. Couldn't even walk into south hills toyota and point him out but the guy really went out of his way to help someone in need. Awesome! You don't find that too often these days) More

Service advisors are rude Both male advisors are rude. Griff left us and was never back to help. Robert then helped but a miscommunication happened and he became rude& condesce Both male advisors are rude. Griff left us and was never back to help. Robert then helped but a miscommunication happened and he became rude& condescending. More

terrible service department They caused damage to my truck and told me since the parts I bought were aftermarket they didn't have to replace them. They cut wires on the back of t They caused damage to my truck and told me since the parts I bought were aftermarket they didn't have to replace them. They cut wires on the back of the motor which caused a check engine light to come on. Tore a c.v boot when removing and didn't replace it and the list goes on. I actually had to turn it in to my insurance company. More

finance dept a nightmare Easy enough to buy car but dont think about cancelling your extended insurances. Nightmare to get refund back. Multiple calls, visits and still got th Easy enough to buy car but dont think about cancelling your extended insurances. Nightmare to get refund back. Multiple calls, visits and still got the run around from people who didnt do their job! Had to take it to the top manager to be rectified and he was very nice and satisfied our complaint. More

Delivery issue My new Avalon had some marks in the paint on the hood. Talked to Jeff and he had me bring in my car that same day and corrected the problem as soon as My new Avalon had some marks in the paint on the hood. Talked to Jeff and he had me bring in my car that same day and corrected the problem as soon as I arrived. I've never experienced such quick service with any other dealer I've ever dealt with. More