South Hills Chrysler Dodge Jeep RAM FIAT

Service department is a no go I called to check the price of an alignment because my usual dealership was booked out, ended up scheduling an appointment because the lady that set a I called to check the price of an alignment because my usual dealership was booked out, ended up scheduling an appointment because the lady that set appointments was somewhat nice on the phone. I was told that I would receive a call from the service department quoting a price on an alignment, long story short I never got that call. I ended up going in at my scheduled appointment time only to be told that they don't do appointments for oil changes (ended up not getting the alignment here, probably a good thing). Now before they even took my car back I knew they were going to "do" a multi point inspected, I also knew that my parking brake hasn't been working and I need to get it fixed (but not here). So after I get my car back and get home and go over my paperwork to discover that my parking brake was "checked and okay" which it clearly isn't. I also saw that they set my tire pressure to 35 psi when they Dodge factory puts this nice little sticker in the door jam that says 30psi, so now my brand new tires are over inflated. Now yes I know it's my responsibility to look at all of this before I left the lot but I just don't like this dealership AT ALL and I just wanted to get out and go home. Please save yourself some trouble and go elsewhere this was my last resort and my last time at this place More

Excellent South Hills Chrysler helped me choose a new truck. I visited multiple dealerships while shopping for a new truck. South Hills Chrysler provided the be South Hills Chrysler helped me choose a new truck. I visited multiple dealerships while shopping for a new truck. South Hills Chrysler provided the best deal and service that’s why I decided to buy from there. More

Excellent Experience The Dealership was clean and everyone was courteous and easy to deal with. No one was too busy to help.Charlie and Mark were very helpful in helping m The Dealership was clean and everyone was courteous and easy to deal with. No one was too busy to help.Charlie and Mark were very helpful in helping me select a new vehicle. From the type of vehicle to the best payment options that worked for me. I explained what I was looking for and they gave me multiple options to choose from, and answered every question I had. And, Charlie took the time to show me every option in the vehicle I bought. It was an overall Excellent Experience. And, I will be definitely be coming back. More

Top Notch friendly Service. Charlie Took great care of us from start to finish, Spent time with us, helped us find the perfect vehicle and Informed us of be friendly Service. Charlie Took great care of us from start to finish, Spent time with us, helped us find the perfect vehicle and Informed us of best deal possible. Easy. Thanks More

Friends of life Dave Susko and everyone at South Hills Jeep treat you like a life long friend. The moment you enter the showroom you're greeted with a smile. Through Dave Susko and everyone at South Hills Jeep treat you like a life long friend. The moment you enter the showroom you're greeted with a smile. Throughout the shopping experience, you can count on information to help with your decision -- no pressure. The final step of actually buying a car is quick and hassle free. We're repeat customers and will be life long friends. More

Best buying experience ever! I had a sticky situation but everyone was nice and willing to help me out. Make sure you stop out and ask for Derek. Thank you I love my new Ram I had a sticky situation but everyone was nice and willing to help me out. Make sure you stop out and ask for Derek. Thank you I love my new Ram More

Great service We had a great experience. Dave was very knowledgeable and helpful with our purchase. He was very friendly and we had a nice time getting to know him We had a great experience. Dave was very knowledgeable and helpful with our purchase. He was very friendly and we had a nice time getting to know him through our time there. Very happy overall experience. More

Great customer service! Charlie Shaver is a great salesman. He is knowledgeable and personable. I would recommend this dealership to others. The dealership provides great q Charlie Shaver is a great salesman. He is knowledgeable and personable. I would recommend this dealership to others. The dealership provides great quality customer service. More

Service Department doesn't return calls I have called twice and the first time the reservation department said I had to make an appointment directly with the service department because it wa I have called twice and the first time the reservation department said I had to make an appointment directly with the service department because it was a recall issue The transfered me and then no answer and had to leave a message and my call has never been returned. I called the next day and this time the service reservationists said she will send them an email because again no answer. They have never called me back. Will take my future business elsewhere. More

Horrible Service Department - Run away as fast as you can! I tried using them on over 8 occasions due to the convenience and proximity to my home. I was terribly disappointed each and every time, for issues r I tried using them on over 8 occasions due to the convenience and proximity to my home. I was terribly disappointed each and every time, for issues ranging from: picking up the vehicle only to find that the problem was not repaired (despite being assured that it was) and having to return multiple times before repairs were completed (happened 2 times on both Jeep and Dodge vehicles), to the "ubiquitous" $100+, 1 hr. "diagnostic fee" which they charge for practically everything, including obvious problems and ones which they are explicitly informed of at the time of drop off; to being forced to wait 45 minutes for them to fetch a car when picking after a service appointment; to having to pay for unnecessary repairs to fix parts that aren't broken ($600+ alternator); to failure to honor warranty repairs; to having to return multiple times for recall notice repairs. As evidenced by my multiple visits, I really tried to give them the benefit of the doubt, but was extremely let down and dismayed each and every time. Service representatives are indifferent at best, so when I finally approached Service Manager to complain he was unfazed, uncaring and blatantly unapologetic, blaming the owner's strict policies. Ironically (or perhaps not), today I finally had enough and visited another local service provider to arrange the work which South Hills had refused, and the woman immediately in front of me in line was complaining bitterly about, GUESS WHO? SOUTH HILLS CHRYSLER DODGE JEEP's extremely poor service! So, it appears I am not the only one who has had terrible service experiences. Unless you value poor quality service, extremely poor customer service and unnecessarily huge repair bills, I highly recommend finding another service provider. More