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South County Dodge Chrysler Jeep Ram
St. Louis, MO
1,563 Reviews
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July 27, 2016
Worst Dealership Experience Update: After posting this review I received a message from Paul Brown (Sales Manger) saying "I would like the opportunity to speak with you to work Update: After posting this review I received a message from Paul Brown (Sales Manger) saying "I would like the opportunity to speak with you to work on resolving this issue". He left his email address and phone number. I called and left a message, emailed and responded through this website. He did not responded to any of the 3 attempts I made to contact him. Another example of how you shouldn't expect customer service from this dealership after the purchase! Original Post: I purchased a new truck from this dealership less than 3 months ago. To date the truck has been in the shop a total of 4 weeks for various issues. It was last in the shop 3 weeks ago because the engine was smoking at startup which I noticed a few days after I purchased it. I spoke with the service manager about it a couple of weeks after I purchased it and he told me it was condensation in the exhaust. I disagreed, but decided to give it a little time to see if it stopped. It didn't stop and I took it in to service in late June which was two months after purchase. They said it was an issue with one of the heads and replaced it. It is now smoking worse than ever and has to go back. It only has 4,000 miles on it. I have called and asked to speak to a sales manager twice since it was an issue with the truck since it was new. I was told both times by the receptionist that she had given the message to the sales manager and he would call me back as soon as he was free. I did not receive a call back. I also emailed the GM and received no response. Sales is great up until the time you make the purchase and then they wash their hands of you. I also had issues at the time of purchase. I had the dealership add a sunroof and remote start to the truck because they did not have a truck in stock with these options. The sales person told me that these aftermarket options would "operate just like the ones that come from the factory". After they were installed neither operated like the factory installed versions. Not to mention they told me it would take two days to install these and it ended up taking eight. More
by cminx
Employees Worked With
Mike Mattingly, Sara Batchelor, Paul Brown
July 24, 2016
great service and a very friendly atmosphere. Great service and knowledgeable sales people. very friendly and patient will to show various make and models. Will to work with you on price for Great service and knowledgeable sales people. very friendly and patient will to show various make and models. Will to work with you on price for affordability, More
by Cota2016
Employees Worked With
Karen Cunningham, Sarah Marx
July 24, 2016
About to throw the towel in & along came RODNEY Nothing but great things from Rodney! We had been shopping for a few weeks, we about to throw the towel in. We stopped in just to see what the dealers Nothing but great things from Rodney! We had been shopping for a few weeks, we about to throw the towel in. We stopped in just to see what the dealership had to offer. It was 100° day, Rodney took his time, he never rushed me, answered all my questions! When we found what we were looking for Rodney fought for us to get the deal. He was definitely for us and not against us! Highly recommend Rodney to ANYONE! More
by TomKrisy2
Employees Worked With
Rodney Brown
July 22, 2016
Amazing Art was very helpful and very informative. He provided me with all the answers and was super fun to talk to. He also provided me with a beverage in th Art was very helpful and very informative. He provided me with all the answers and was super fun to talk to. He also provided me with a beverage in the 100 + degree heat when I was having to wait for my husband to arrive. Kirk was super when it came to our financing needs. He went well above and beyond to help us find a good deal. I appreciate the both of them for everything that they did. My family loves our new to us Dodge Grand Caravan, we can finally arrive comfortable to those long trips out of town. More
by Kole Hosang
Employees Worked With
Kirk Moore, Art Pollard
July 16, 2016
Great experience! Mike Chorba is was really helpful and nice I'm a repeat customer, I had a great experience when I bought my first car there an Mike Chorba made my second experience even better. Thanks for ever I'm a repeat customer, I had a great experience when I bought my first car there an Mike Chorba made my second experience even better. Thanks for everything Mike. Chokaio More
by Chokaio55
Employees Worked With
Mike Mattingly, Mike Chorba, Sarah Marx
July 14, 2016
Rodney Brown did a excellent job . Rodney made what is often a stressful situation (buying a used vehicle) very easy. He was very helpful and stream lined all the paper work needed to c Rodney made what is often a stressful situation (buying a used vehicle) very easy. He was very helpful and stream lined all the paper work needed to complete the process. I highly recommend Rodney and would certainly buy another car from him. Once again we would like to thank Rodney and the staff at South County Dodge for their help . I would recommend to anyone , if you want a professional and honest dealership, look no further than South County Dodge. Thanks! More
by H J
Employees Worked With
Kirk Moore
July 06, 2016
Don't Worry..Leave Happy! My grandson came by and said he was going to surprise me. We took a ride to South County Dodge and there was the car I had been looking for. What a b My grandson came by and said he was going to surprise me. We took a ride to South County Dodge and there was the car I had been looking for. What a beauty, it was everything I was looking for. In no time at all I was driving my new car home and I love it. Thanks again to Rodney and Jeff for allowing me to Leave Happy! You guys were great. More
by coupewoman621
Employees Worked With
Rodney Brown, Jeff Jackman
July 05, 2016
Great job! Originally we were helping our son shop for a two door Jeep Wrangler Willys wheeler. We like the vehicle so much we bought a four door wrangler Rubico Originally we were helping our son shop for a two door Jeep Wrangler Willys wheeler. We like the vehicle so much we bought a four door wrangler Rubicon. Karen Cunningham and Jeff Taylor did a fantastic job. We bought a new Jeep Wrangler Inlimited Rubicon. We are so happy with our experience and our new Jeep! More
by Stepden1
Employees Worked With
Karen Cunningham, Jeff Taylor
July 05, 2016
I'm so happy! I had the best experience ever. Nick Farace and Steve Toppins worked to get me a vehicle. I told them what I wanted and what my had to haves were an I had the best experience ever. Nick Farace and Steve Toppins worked to get me a vehicle. I told them what I wanted and what my had to haves were and I got them! I am thrilled with the Kia Sorento I purchased. They are very courteous, friendly, professional. I will recommend them to anyone I know who is in the market for a car. More
by imterri2
Employees Worked With
Steve Toppins, Nick Farace
July 05, 2016
No pressure whatsoever! Sara was very, VERY helpful & very, very patient as well (we had her running around like crazy). I've already told 3 different people to check out Sou Sara was very, VERY helpful & very, very patient as well (we had her running around like crazy). I've already told 3 different people to check out South County DCJR & be sure to ask for her. We already know where our next vehicle purchase will be! More
by Keith&Susan
Employees Worked With
Sara Batchelor
