Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
South Coast Toyota
Costa Mesa, CA
302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 302 reviews
December 22, 2017
Great service, great communication I brought my 4runner to South Coast Toyota for repairs, the staff was great and my service advisor Richie Misa communicated the costs and time frame a I brought my 4runner to South Coast Toyota for repairs, the staff was great and my service advisor Richie Misa communicated the costs and time frame at all points in the process. I trust this dealership and will recommend them to my family and friends. More
by OC4runner
Employees Worked With
Richie Misa (service)
December 19, 2017
WORKMANSHIP OF MAINTENANCE SERVICE WELL BELOW ACCEPTABLE SALES The sales personnel were very competent and professional. I believe that I purchase the car at the best possible price. SERVICE Unlike ind SALES The sales personnel were very competent and professional. I believe that I purchase the car at the best possible price. SERVICE Unlike independently owned service stations, there is no way to directly check or observe mechanic’s or service personnel’s work as the service area is strictly off limits to customers. No one can even get close enough to see the service bays. Additionally, I specifically asked that my tires were to be inflated to 36 PSI. This was entered on the service order by the writer. I measured the tires after each service for the first 1-1/2 years (free for 2 years). Each time, the tire pressure read between 44 and 48 PSI, well above the recommended pressure. In order to check my two pressure gages, I asked the service writer to have the technician check my gauges against their gauges. When we picked up the car, the service writer said that the tech said my gauges were “no good”. I suspect that they were never tested. Eventually, I stopped in at my regular service garage and asked them to check my gauges. The owner tested them against his own personal CALIBRATED tire pressure gauges. One of my gauges read exactly as his did. The other was only one pound high. My conclusion is that the service personnel are incompetent and/or just do not care about the owners. Additionally, a single lady friend of the family also used South Coast Toyota for years on an older Toyota. She was told that she soon needed expensive repair which she could not afford. I sent her to my regular service station. They totally negated what was told to her by South Coast Toyota. In my 60+ years of driving, my experience with dealership service has always been the same. It is my opinion that they push unneeded parts and service without giving a rip about customer service, and honesty, or the cost to the consumer. After my free two year service is completed, I will continue with my regular, trusted, HONEST service station. If you have any further questions, feel free to contact me. George Abramson Mission Viejo, CA 92692 More
by GA
Employees Worked With
Bill McQuown
December 17, 2017
Service better than average Good service person was extremely helpful and was able to accommodate my time line. 25 words is not realistic unless you have a complaint to file. Good service person was extremely helpful and was able to accommodate my time line. 25 words is not realistic unless you have a complaint to file. More
by Saguilar
Employees Worked With
John Nguyen
December 15, 2017
First Time Experience Rocked My appointment was at 3:30 and when I areived a nice gentleman greeted me at my car and told me someone would be right with me. Within 30 seconds Mark My appointment was at 3:30 and when I areived a nice gentleman greeted me at my car and told me someone would be right with me. Within 30 seconds Mark came out to meet me and even commented on my AC/DC pillow in the back seat of my car. He built on my love for AC/DC throughout our interaction. Very personable! He got me all set up and I waited for about an hour in the waiting room which I enjoyed. Mark can out after an hour and said I was already to go and I left having a great experience with South Coast Toyota! Way to ROCK!! More
by Ballbrkr
Employees Worked With
Mark from Service, Scott Ferguson
December 14, 2017
Seamless from start to finish. I had been shopping for a long time trying to locate the exact build for my car. It was either overpriced and/or not available at multiple (over 20 de I had been shopping for a long time trying to locate the exact build for my car. It was either overpriced and/or not available at multiple (over 20 dealerships that I'd contacted). Luckily, I stumbled upon South Coast Toyota and Scott. Scott and Mike gave me a competitive price quote and followed through all the way. I really appreciated the upfront attitude and ability to show a passion to work with me to achieve my vehicle goals. I ended up literally jumping for joy at the end of the transaction. I will definitely contact Scott again in the future. He even threw in a personal wash for my spouse! Thank you. More
by Ewa
Employees Worked With
Scott Ferguson
December 04, 2017
Great Service Team Jason is always accommodating my schedule and is very knowledgeable of my Tacoma’s service needs. I will bring in my truck as long as he is there. Jason is always accommodating my schedule and is very knowledgeable of my Tacoma’s service needs. I will bring in my truck as long as he is there. More
by Tacoma02
Employees Worked With
Jason Levasseur
December 02, 2017
Outstanding customer service Ray was amazingly helpful when I brought my tundra in for service. I had a personal crisis happening and he was so incredibly caring. Please let him k Ray was amazingly helpful when I brought my tundra in for service. I had a personal crisis happening and he was so incredibly caring. Please let him know he made a difference, thank you. More
by coronabeach22
Employees Worked With
Raymond Cerrera?
November 29, 2017
Great staff- honest and quick Mitch always takes care of my car well, works with me for great advice too. Can’t go wrong- feels like a family so feels reliable Mitch always takes care of my car well, works with me for great advice too. Can’t go wrong- feels like a family so feels reliable More
by Mariasienna
Employees Worked With
Mitch levassier
November 26, 2017
Always a pleasure to work with Ana at South Coast Toyota Awesome service center and very helpfulkept me well informed during the process. It's always a pleasure to work with all of the people at south coast Awesome service center and very helpfulkept me well informed during the process. It's always a pleasure to work with all of the people at south coast More
by Linda
Employees Worked With
Ana ochoa
November 24, 2017
We were able to trade in our old Pacifica tobuy a fully loav Very happy with the new car. More expensive than what we were hoping for but the car is fully loaded, very comfortable, runs great, and fulfills our s Very happy with the new car. More expensive than what we were hoping for but the car is fully loaded, very comfortable, runs great, and fulfills our special needs More
by Agnes
Employees Worked With
Dennis Fritchman
