South Chicago Dodge Chrysler Jeep - Service Center

You've had my car for a week & I pick it up & the check engine light is on?! HOW?! It wasn't on when I dropped it off, 7 days ago. I brought my car in for windshield wipers, windshield wipermotor and oil engine light is on?! HOW?! It wasn't on when I dropped it off, 7 days ago. I brought my car in for windshield wipers, windshield wipermotor and oil change. I also asked to have front & rear brakes, tune-up, tires, and side mirror replacement priced/quoted. My car is older and I'm getting a new one by the end of 2026 or before, once I decide what car I want. Douglas tells me they have to order the part. I've brought my car to this dealership since I purchased it. I need a lot of work due to being out of work the past 1.5 yrs. Anytime i get work done i take it to this dealership. I'm in the customer service industry myself and consistency is key especially for something as personal as a car. My problem is....I was notified my car was ready via text by Douglas...he said "if there is no more work you want done now let me know and I'll close the paperwork" i text back that "I was on my way and I'd bring it in next month for the other work that was priced". I'm in the Uber on my way and call to have Douglas bring my car up, another guy at the service desk answers and asked to take a message cause Douglas is busy....i ask about bringing my car up, he says the front lot is full with pickups, I say "ok" "can you have Douglas have my paperwork ready?" (he never responded to the text when i said i was on my way) he says "if you called you and told you it was ready then the paperwork is ready? 😒 with a condescending tone...I hang up on him. I arrive at the dealership go straight to the cashier....she doesnt have my paperwork 🙄. So i go to the service desk find Douglas he hands me the paperwork which should be with the cashier. He texted at 8:38a saying my car was ready. Anywho he walks me upfront and before we go I here him tell someone else to have the porter put my front license plate on....I asked for this to be done upon drop off and they've had the car a week. Last time I was in for maintenance I asked for my new plates to be put on and they didn't...So I'm waiting, waiting, waiting, waiting, i see a porter and ask for my car with a smile. He brings it up within. 5 mins...my front plate that I asked to be put on is sitting on my dashboard😒. The price for the work was also more than I was quoted by Doulas, he said $721, I got there and the total was $778🙄 usually, what they tell you and what you pay is the same. I get in my car settle my self my steering wheel is filthy as usual when i pick it up from them. I drive out the lot....WHY IS MY ENGINE LIGHT ON?!! I call back and speak to Larry (service manager) he says he doesn't know he'll have someone meet me in the front parking lot to scan in. I come back around as I told Larry I would and no one's there. I wait again.....3 mins call back Larry..."he should be out there....Douglas says your engine light is on cause something with the exhaust" he was more specific but i don't speak car language....I say "why wasn't I notified then, you've had my car a week! is this going to interfere with my emissions test?" Larry says "yes it will effect your emmisions test" I say " well why wasn't I told?! You've had my car all week?!" As I said I've gone to this dealership for years and usually if they find something else that needs attention they'll let me know ASAP. xxx?! Larry says to fix the exhaust issue off the top of his head 200-300$. So I have to do Uber to work all week again? I don't appreciate it, there's no gratitude nor customer service and yes through the years they have dropped the ball before. I'm over it at this point and it's time to buy a new car anyway....I won't be xxxxing with them again. The quoted repairs are 2000$ plus, I'll take my business elsewhere. The constant inconvenience and the rudeness is not cool and NOT SERVICE. I also pay them what they charge! I DO NOT TRY & NEGOTIATE OR GET A CHEAPER PRICE. I'm done, I'll be buying my new car from a different dealership. 😌 More

I wish I could rate this dealership and the Service Department, a Big Fat 0 Department, a Big Fat 0 More

Disappointed that dealership had me jump through hoops to have warranty executed and gave me a date everything would be taken care. When I called to check, they not only told me it wouldn't be taken care of have warranty executed and gave me a date everything would be taken care. When I called to check, they not only told me it wouldn't be taken care of but they had not even filed a claim on my behalf and they were changing the process; so I would have to start the process all over and leave my car with them for three weeks. This is after waiting four months for parts to arrive. Tried to contact general manager three times never received a call back or email. VERY DISAPPOINTING. More

If you value your time, don't go here. They take your car and don't tell you they will take two days to look at it. A scam business. They take your car and don't tell you they will take two days to look at it. A scam business. More

Incompetent and unreliable If you bring your car here, you are asking for trouble. I need some minor work done on my JEEP engine and they caused my problems than they fixed. The If you bring your car here, you are asking for trouble. I need some minor work done on my JEEP engine and they caused my problems than they fixed. They lied about the time it would take to fix and damaged my car. They don't care and never returned my calls. More

One time visit while traveling through Chicago In October my wife and I were traveling from the West Coast to the East Coast on a month-long trip. While visiting Chicago on a rainy day my windshie In October my wife and I were traveling from the West Coast to the East Coast on a month-long trip. While visiting Chicago on a rainy day my windshield wipers stopped operating. I've had this Dodge vehicle for 23 years and experienced this problem before. A plastic bushing needed to be replaced. I carry extra bushings with me just in case of this problem. I stopped into this dealership and spoke with Dave Schoenhofen (service advisor) for help. He came out to my vehicle, saw my problem, replaced the bushing, and within 15 minutes and at no charge to me had me on my way. I think how he handled my situation needed to be commented on since what he did is what makes a good service center and brings customers back. STEVE P. More

I got teally good service in the service department friendly I was treated nice from time Iwalked in the door to get my car service A guy name Carl really answered all my questions and got me out of thete quick I was treated nice from time Iwalked in the door to get my car service A guy name Carl really answered all my questions and got me out of thete quick More

I,CAME IN TO SERVICE MY 07 CHARGER,DARNELL SOLD ME.BUT HE GOT ME IN A NEW,12 CHARGER,AT A LOWER PRICE,WOW !!!!!!!!!!!!!!!!!!!!!GO IF DARNELL BROWN IS STILL WORKING,HERE I,WILL BUY,FROM HIM,ONLY, THIS CAR IS GOT ME IN A NEW,12 CHARGER,AT A LOWER PRICE,WOW !!!!!!!!!!!!!!!!!!!!!GO IF DARNELL BROWN IS STILL WORKING,HERE I,WILL BUY,FROM HIM,ONLY, THIS CAR IS NICE,MY PAYMENTS ARE LESS,!!! More