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South Chicago Dodge Chrysler Jeep
Chicago, IL
138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 138 reviews
April 13, 2019
My new car I am so happy with the customer service I received at South Chicago Dodge on Western. The service I received from Brian Johnson was great! I walked in I am so happy with the customer service I received at South Chicago Dodge on Western. The service I received from Brian Johnson was great! I walked in with a dream car on my mind and walked out with a new 2018 Dodge Journey. I recommend coming here for your next car buying need. Ask for Brian he will get you in your next dream car. Thanks South Chicago Dodge on Western!! More
by Ewillia4
Employees Worked With
Brian Johnson
April 07, 2019
Awesome Nate andreson was really helpful highly recommend 5 stars get you in the car you want super friendly and I will be coming back to him for my next car Nate andreson was really helpful highly recommend 5 stars get you in the car you want super friendly and I will be coming back to him for my next car More
by Tree_savage
Employees Worked With
Richie Ruscitti, Customer Service
December 19, 2018
I can’t believe places like that still exist Went to see a used Bmw they advertise on Facebook called in the morning asked if the car was mechanically sound of course like every new car store tha Went to see a used Bmw they advertise on Facebook called in the morning asked if the car was mechanically sound of course like every new car store that sells used cars they said oh yeah it’s a nice car. So after 40 min drive I arrived. They don’t even have computers at their desks and the place looks like it was never cleaned since 70 s . Long story short they take me to see that car couple blocks away to their grave yard and of course the car had a bad head gasket and barely drove it. The manager what a joke the sales guy Dawid very nice guy. More
by Jla1234
Employees Worked With
Customer Service
November 24, 2018
Sales Consultant Hector Marroquin What a Great Experience this was , he made it nice and Smooth on this important decision. Great Customer Service Skills and most of very friendly and What a Great Experience this was , he made it nice and Smooth on this important decision. Great Customer Service Skills and most of very friendly and Patient. Highly recommend working with Hector. Thanks Again for a Great Deal and Great Rate !! More
by SaidG2
Employees Worked With
Hector Marroquin
October 30, 2018
Looking To Purchase I went in looking to purchase Dodge SRT however, the salesman and the manager at the time was unwilling to run the numbers as requested. Consumers are I went in looking to purchase Dodge SRT however, the salesman and the manager at the time was unwilling to run the numbers as requested. Consumers are much more educated and attempting to play games, and/or take advantage of someone shouldn't be part of the process. I took my business to Dodge in Matteson, and they completed my request and walked away with my Mopar Dodge Durango SRT in 1 hour. More
by Tmac83
Employees Worked With
Customer Service
October 05, 2018
Repair not done after they've been paid South Chicago Dodge was paid to repair my mirror on my car as a result of a PACE bus hitting my car. PACE issued a check directly to them to have th South Chicago Dodge was paid to repair my mirror on my car as a result of a PACE bus hitting my car. PACE issued a check directly to them to have the repair made. When I called to schedule the repair appointment ir made they claimed they hadn't received the payment. I then obtained the cancel check and a letter from PACE and sent to the Manager per her request to prove payment was made. I have since been given the run around. Each time I call for Jamie the Manager she was either in a meeting or gone for the day (even at 12:55pm today). I have left several messages on her voicemail and with the receptionist over the past month and a half. The only person that seems to be willing to help is Russ the service Manager who I spoke with yesterday and resent the documents to today. I'm hoping for the best! As for the other staff including Saby the receptionist who kept transferring me to random people who could not help and repeatedly delivered the messages that the people that I needed to speak with to resolve the issue were not available for one reason or another there has been poor communication and zero concern for a customer that purchased a vehicle from their dealership. FRUSTRATING! More
by Dissatisfied Customer
Employees Worked With
Jamie Coomer, Saby, Russ (no complaints concerning Russ as of this review date), Customer Service
October 03, 2018
Review Over all experience was nice , a problem went wrong with my vehicle, the dealer got the car right in and fixed the issue . Sales man Greg junior did e Over all experience was nice , a problem went wrong with my vehicle, the dealer got the car right in and fixed the issue . Sales man Greg junior did excellent with customer service More
by Alclemo91
Employees Worked With
Greg Jr
October 01, 2018
Annoying and Deceitful Found a car or two that I thought I would like on TrueCar, so indicating interest on that site flagged me for them to call me. Talked to them 3-4 time Found a car or two that I thought I would like on TrueCar, so indicating interest on that site flagged me for them to call me. Talked to them 3-4 times over a 10-day period before getting over to the dealership. I called them 30 mins before I showed up in the middle of the afternoon, but when I arrived, they let me know that the sold the car earlier that day, which my guy did not mention at all. Then when I got there, I realized the salesman who was peddling another car to me was on a completely different page than the guys in charge, and that there was no way I was getting a car nearly in my price range during that visit. Also worth mentioning that the guy who I'd been talking to, Juan Rodriguez, was apparently at the dealership (per 3 people working there), but would not show his face. It was only several hours later I realized I'd been intentionally deceived. I have since bought a car, and they still won't stop emailing and calling despite me telling them thrice that I'm off the market and also just offended at that stunt they pulled. Would not recommend at all. More
by bobbyh38
Employees Worked With
Juan Rodriguez
March 13, 2018
Ridiculous service I have brought two vehicles from South Chicago and the first experience with them was ok not the best but I gave it another try mainly because of the I have brought two vehicles from South Chicago and the first experience with them was ok not the best but I gave it another try mainly because of the salesman I had, this was my second time purchasing a vehicle from them and I wonder why I even came back to give them my business again they are CON ARTIST. I often want to ask do you go to school to lie like that to your customers and how do you sleep at night, they have this one little short black man that probably has no position or knowledge of how to sale a car but just to give him something to do he comes and I guess try to tell us about we need this to do this this and this like whats the purpose of the salesman. He tells you one thing and than the little man comes along saying , you need money and the salesman says let see if I can work it out. Than the little short man comes with his garbage spill again asking can we do this which would have help us only to find out that he was lying. I hear all they do is put that money in there pocket don't know how true it is but the one thing I know to be true is they are messy and they are LIARS and I will not go back nor will I recommend anyone to go there. I could never be a car sales person because I have a conscience these people I don't believe for one moment that they have a conscience and that's why it's easy for them to lie and come with all that BS. That's why I hate buying cars hate buying them just once I want to purchase one without all the BULL for real because they all are full of it, including the white lady that sits behind the desk and calls the banks and gives the customer that high tail interest rates, I can't even look at her. Please stay far away they are pathetic and you will regret buying from them. More
by PunkedbySouthChicago
Employees Worked With
Fred, Little Hype Man, White lady behind the desk
June 10, 2017
Do not waste your time or money here Saw a car through my employer website which guarantees the vehicle. Found a used car I liked called them and asked if they still had it. They confirme Saw a car through my employer website which guarantees the vehicle. Found a used car I liked called them and asked if they still had it. They confirmed and I went over there only to find that the car had "just been sold an hour earlier." They had taken my name and number and continue to call me even though I told them not to call me. Shady business practices. Certified dealer? In what way are they certified? More
by JamesBond123
Employees Worked With
Sales person did not introduce themselves
