South Bay Mazda

Megan and Everyone at SouthBay Mazda were great! After purchasing my Mazda 3 in 2008 at Long Beach Mazda (now closed) I was a Mazda devotee! I couldn't say enough about how much I loved my little zo After purchasing my Mazda 3 in 2008 at Long Beach Mazda (now closed) I was a Mazda devotee! I couldn't say enough about how much I loved my little zoomer! My husbands Lexus IS lease was up and he was doing his research and I kept telling him to check out Mazda's! He has leased 3 separate Lexus IS models over the years and was open into checking out Mazda's after seeing that after 7 years of owning my Mazda 3 and having NO mechanical issues he narrowed down his choices. My husband diligently did his homework and utilized the AAA Buying Assistance Program for pricing. But the AAA program wanted to send him to Browning Mazda over 25 miles away, so he contacted SouthBay Mazda to see if they'd honor the AAA pricing, and they said they would! My husband had contact many dealers (some who didn't even respond to his inquiry) who he asked specific questions and many would give him the run around just trying to lure him to come in (which we know is a sales ploy, but at least answer the question). South Bay Mazda's Megan was the only one who actually answered all of his questions which immediately built TRUST rather than "baiting" him to come in. So he made an appointment with Megan to go in and test drive a few models. So After driving the CX5 Touring he was sold. And as Megan so nicely worked up the offer, I started to get that jealous... I wanted a new car now too! So we asked Megan what she could do for us if we bought two! (I didn't even test drive one, just sat in the showroom displayed model and fell in love combined with my previous love with Mazda). Megan worked out a great deal for us with Mazda Loyalty and was so kind. Also Cody in Finance was excellent.:) The dealership is actually pretty great! We had our 2 year old in tow and they had a wonderful little fenced off play area for children with Children DVD's and toys that kept her entertained. Megan also was kind and accommodating with us while we had our child with us. They offer water and popcorn while waiting. A bonus for us was running into my favorite service rep from Long Beach Mazda! Jeremy was always my trusted service advisor and I was so sad when Long Beach Mazda closed and I had to stay with the dealership (Caruso which became Ford/Buick), since I had the Lo-Jack Lifetime Oil change package from them. And though I even work closer to Browning Mazda, they disappointed me greatly when I had a flat tire and wanted to charge me $50 more than Long Beach Mazda for the same tire! I look forward to bringing my new CX5 to Jeremy and knowing that he will be honest, trustworthy and great with communicating the vehicles needs! We are very happy Mazda Owners and so happy to have our own LOCAL SOUTHBAY MAZDA dealership!!! More

new 2014 Mazda3 purchase and first service I bought my Mazda3 using the Costco Auto Program. Costco paired me with Edgar from this dealership (South Bay Mazda), and he was very knowledgeable ab I bought my Mazda3 using the Costco Auto Program. Costco paired me with Edgar from this dealership (South Bay Mazda), and he was very knowledgeable about the product. I specifically only wanted a USB port in the car and an automatic transmission, and price was important. They had a Black base model for me that fit the bill perfectly. I didn't want any superfluous bells and whistles that would cost an extra arm and leg. Edgar and the finance manager (don't remember his name) both made the process as smooth as possible, and didn't pressure me into buying any services I didn't want. The car is a blast to drive. 150HP 2.0L four cylinder engine isn't spectacular on paper, but it provides enough power for highway passing and on-ramps. Steering is direct and immediate, with a reasonable amount of road feedback. Chassis is very compliant in turns. When I bought the car, the service department was still under construction, but when I took my car in for the first service (oil change and tire rotation at 6,000mi) the service department construction was completed. It looked nice and they had a good waiting room with a TV and magazines. One of the salesmen even offered to let me test drive a car after I mentioned I was waiting for my oil to get changed, which was very thoughtful. I wish I took him up on it because I would've loved to tool around in a Miata for a few minutes. I tried to make an appointment using their online webform, but no one responded after a few days. Eventually, I called them and they were able to schedule me only a few days in advance, which was nice because I was overdue for service. The oil change was free, the optional tire rotation was $20, and they washed my car for free. I had a very good experience with the dealer so far. I will continue to go to this dealer for scheduled service as long as they keep up the good work. More