South Bay Mazda

Nice and helpful people I gave a high rating because I had my cars in other dealerships and the service with south bay Mazda is and example to follow for other dealerships I' I gave a high rating because I had my cars in other dealerships and the service with south bay Mazda is and example to follow for other dealerships I'm happy and satisfied with work that was done in my car I will be recommending this dealership to family and friends More

Simple and Honest My wife and I just recently moved back to the states from Indonesia where we were surgeons for Doctors Without Borders. As anyone else in Southern Cal My wife and I just recently moved back to the states from Indonesia where we were surgeons for Doctors Without Borders. As anyone else in Southern California getting around this area can be tough. We were introduced by our Pastor to Jeff Donnell, the General Manager of South Bay Mazda. He truly made the experience pleasant and most importantly affordable. My wife loves our brand new 2016 CX5. Thank you to everyone at South Bay Mazda and particularly our salesman Ibey Goodwin for helping us get one less worry out of the way. More

Bait and Switch Tactics Used by Sales Staff and Manager South Bay Mazda advertised online a used CX-5 with full Carfax and details of extras and what comes with the car...we printed out the online ad and ca South Bay Mazda advertised online a used CX-5 with full Carfax and details of extras and what comes with the car...we printed out the online ad and called the internet sales staffer Brian Omatsu. We asked a lot of questions, mentioned the internet ad and named the car by its make/model and price of $18,995 as stated in the internet ad. He said it was available, so we drove to see the car, met with Brian in person, and talked at length with him as we inspected the car. We were helping our son who was away find a car he liked. NEVER did Brian mention any add-on costs. When our son arrived a day later to purchase the car, Brian said that there was an additional charge for the GPS and door guards that were installed and COULD NOT BE REMOVED, BUT THEY WERE NOT INCLUDED IN THE PRICE. That added an additional $1,500 or so. Brian said "I didn't have a chance to tell your parents who were just looking at the car." Totally false. This is BAIT AND SWITCH AT ITS FINEST. We complained to the sales manager, Luis, who fully backed Brian saying that $18,995 was indeed the price of the car, that these options are just extra...even though we had no option to remove them and they were not included in the price. DO NOT BUY FROM THIS DEALERSHIP!!! More

The dealership without Integrity I was looking for a used Mazda3. On the website for South Bay Mazda there is a price listed for a particular car. I called the number listed to see i I was looking for a used Mazda3. On the website for South Bay Mazda there is a price listed for a particular car. I called the number listed to see if the car was available and was told it was. Come to find out they do not sell the car for the advertised price, but up-charge the vehicle for a $995 GPS system. The sales person Chris said he has to do it, his manager makes him charge the customers extra for the GPS system. I told him I wasn't interested in the GPS and asked if they could remove it and he said "NO it has to be added to the invoice." So this unethical dealership lost a sale. Shame on you South May Mazda. More

It was great My experience with Torrance Mazada was great They worked with me and the whole team was wonderful it didn't take all day I would most definitely go My experience with Torrance Mazada was great They worked with me and the whole team was wonderful it didn't take all day I would most definitely go back there More

Scary! This email is in no way a reflection upon all those who assisted me. Appreciate all the help. Just was not ready 4 a nu car. Loved my CX7. This email is in no way a reflection upon all those who assisted me. Appreciate all the help. Just was not ready 4 a nu car. Loved my CX7. More

Great experience Great place to go to purchase a car! I walked in and was helped pretty quick. Chris showed me 2 different models and different packages of each model Great place to go to purchase a car! I walked in and was helped pretty quick. Chris showed me 2 different models and different packages of each model to make sure I had options! He worked with the amount I had in mind stay with me threw the hole process! Jaime and George where of great assistance as well! Overall very with my experience! More

Service Dept Service Department is always on time and does quality work. I have been going there since the beginning and look forward to maintaining my vehicle at Service Department is always on time and does quality work. I have been going there since the beginning and look forward to maintaining my vehicle at this dealership. When I am ready to purchase a new Mazda I will go to this dealership first! More

Oil change I had an appointment for an oil change. Matthew has excellent customer service skills. He kept me informed the whole time I was waiting. Since purc I had an appointment for an oil change. Matthew has excellent customer service skills. He kept me informed the whole time I was waiting. Since purchasing my vehicle in 2013, I've had excellent service at South Bay Mazda. More

! RUN The moment you feel uncomfortable or call the police ! Summary: On August 14, 2015, I visited the dealership and sales staff refused to return the keys to the vehicle that I was considering trading in. On Summary: On August 14, 2015, I visited the dealership and sales staff refused to return the keys to the vehicle that I was considering trading in. On 8/14/2015, I visited South Bay Mazda in Torrance, CA at a little before 6 PM. From the moment that I walked into the showroom, I was misled at almost every opportunity. My biggest issue was that I could not get my keys back from the sales staff. I had let the salesperson Mr. J. borrow my keys to appraise the Honda that I owned. I had to ask Mr. J. at least four times to get my car and house key returned. When I asked for my keys the second or third time, Mr. J. attempted to verbally intimidate me as he withheld my car. He stated the Honda was "our (dealership's) car now." I had not met with the Finance Manager or signed any paperwork at that point. I contemplated leaving without my car. Eventually I was told that I was next in line to meet with the Finance Manager. While I waited, Mr. J. led me to believe that the vehicle that was the specific model and trim that I wanted would be delivered that evening. When he mentioned driving to another dealership in Orange County to pick up the car, I offered to come back after the car arrived and the Finance Manager was ready to meet with me. Ultimately, I do not think there was ever any intention of delivering the the car that evening. The sales staff only seemed committed to holding me as late as possible and never had any intention of me leaving with a new car. I would not be surprised if the Mazda that came from Orange County did not arrive until the following day. After nearly three hours had gone by on Friday, the Finance Manager, eventually told me that there would not be enough time to inspect the vehicle that evening when it arrived. I was promised that the car would be ready "first thing" the following day and that I could pick it up as early as 10:00 AM. Also I was told that most if not all of the accessories that I had purchased would be ready when I came in to pick up the vehicle. I said that I would return on Saturday morning at around 11:00 AM. I drove home in a loaner car. When I returned on Saturday at 11:30 AM, I was told that the car would not be ready for another 40 minutes. I had a meeting to attend and could not wait that long. Because the car was not ready as promised, I had to leave and return to the dealership for a third time. I came back to the dealership at around 3:00 PM. The new Mazda was ready, but I was told that only the wheel locks that I purchased were in stock. The wheel locks still had not been installed, and the two other accessories ­ all­weather mats and cargo tray ­ had to be ordered and would not arrive until Tuesday. Mr. J. said that he would be off and another salesperson would follow up with me on Monday to confirm the best time to pick up the items. On Monday, I received no call on the status of the accessories. Lastly, South Bay Mazda's use of the similar terms "Express Service" and "Express Care" was misleading. The former is a free service and the latter is a service contract. I was told that the "Express Service" offered by the dealership was free on at least two occasions. "Express Care" was never discussed with me. I was given the impression that the paperwork provided to me was a guarantee to provide the free "Express Service" and not a separate service contract. Friday evening, when the Finance Manager offered additional coverage for "wear­and­tear," I explicitly declined any such coverage. On 8/17/2015, I sent a letter and an e­mail message to the Finance Manager. In my letter, I requested that he cancel the service contract in accordance with Section 1794.41 of the Civil Code. He declined to do so. I attempted to contact the General Manager and Customer Assistance at Mazda USA's corporate headquarters but did not receive a response. I expected a higher level of service from the dealership and feel that holding my keys after more than one request to return them was extremely unethical if not illegal. More