South Bay MINI - Service Center

Questions and Services Yoni is a real mechanic. He is so helpful every time I visit. He tries to explain complicated thing easily. Also, his work is highly detailed. I stron Yoni is a real mechanic. He is so helpful every time I visit. He tries to explain complicated thing easily. Also, his work is highly detailed. I strongly recommend Yoni. More

Genuine and real. Halton was extremely helpful and kind. He walked me through the process and helped me to understand the cost and such. He was very genuine with his ta Halton was extremely helpful and kind. He walked me through the process and helped me to understand the cost and such. He was very genuine with his talk. I do appreciate this. I visited another Mini Dealer, but they didn't seem to be genuine. Thanks so much! More

On March 13th the sunroof on my mini jammed while opening. I made an appointment to have it taken care of and could not be more frustrated and disappointed by the lack of service. Firstly, I dropped opening. I made an appointment to have it taken care of and could not be more frustrated and disappointed by the lack of service. Firstly, I dropped my car off at 11 am on 3/18 and heard nothing back for over 24 hours at which point I called in. I was told it would be $3200 to repair my sunroof, which is completely outrageous. I suppose this is the reason I was never was contacted by my representative.The information was immediately at hand when I phoned in. Secondly, I requested the sunroof be manually closed. The representative got back to me saying it would be $1000. If you stand by your product you need to give someone a reasonable solution, even if temporary. I felt like the I was being told you're screwed, pay! Thirdly, the diagnosis was done completely by computer. There is no sign anyone touched my car- the roof is dusty with no new finger prints, inside was completely untouched- no paper cover even put on floor when it was brought up. If you are going to charge $195 for a diagnosis you should at least take time to actually look at the issue and not rely solely on the computer. I knew it was jammed, perhaps there is a solution that doesn't call for a complete rebuild. We'll never know because that requires eyes that the computer doesn't have and the technician couldn't be bothered to use. And finally, of course my car wasn't cleaned, because as Steve said 'they couldn't wash it because the sunroof was open'. Just reiterating 'you're screwed unless you pay.' I contacted the management at South Bay Mini immediately and conveyed the above chain of events. The Excellence Center Ambassador contacted me on 19th and arranged to get the sunroof closed for me. I dropped the car off first thing in the morning on the 20th and was told it was completed later that afternoon. When the car was brought forward for pick up the front glass of the sunroof was closed, however the rear glass plate was still in the open position, still jammed. Technician seemed completely dumbfounded as to why I would want the rear glass closed as well. Made it seems as if I was making an unreasonable request. So as I write this a number of things are troubling me about my dealings with South Bay Mini. First, was my sunroof damaged further by the technician? The two panel move in concert, but now I have one panel closed and the other jammed partially opened. Second, if you are going to charge a premium price for service you need to offer premium service. No one is paying attention to anything going on in the shop. Technicians cannot be bothered to pay attention to the tasks they preform, representatives do not oversee the service requests and the managers are not making sure these mistakes do not continue to occur. After my experience I would not feel confident dropping my car for a minor $50 repair. How can I be asked to contract a $3200 repair? More

If I could give no stars I would. If you want a Mini GO SOMEWHERE ELSE!!!! The worst customer service imaginable. Call after call and no one will ever call you back. Sales will lie through their teeth to g SOMEWHERE ELSE!!!! The worst customer service imaginable. Call after call and no one will ever call you back. Sales will lie through their teeth to get you into a car. Service Dept. is full of liars and cheats. Below is a letter written to the Manager. It's been 2 days now and he won't return may calls or write back. Hello, I purchased a 2010 mini cooper hard top from your dealership in April 2010. On Jan 6th I discovered that my car in fact did not have the runflat tires that I was told that it had by your salesman Travis Mark. At the time of sale your salesman and financial man upstairs pressured me for at least 15 min to purchase your runflat insurance. I'm glad I opted out of that one since your sales department blatantly lied about what kind of tires were on my car. I do not appreciate being lied to. I have brought up the concern multiple times with various people within your company and the overall response is "There's nothing we can do about it now.". Really!!?? You lied about certain features my car had but now that all the paperwork has been signed there's nothing you're willing to do? On Jan 8th I brought my car into your service to inspect the tires to ensure if they were runflat or not (they concluded that they were not runflat). End of story. No apology, no offer to rectify the situation. I also asked about the armrest option. They told me there was one style and it came in gray or black. No other information was offered to me. I asked if it was decent and if people that had it installed liked it or were there complaints. My reply "Oh, everyone loves it and it is one of our most popular installations." There was no armrest for me to look at, not even a picture to go by, so I took your so-called experts word for it and gave the go ahead for the installation. When I picked up my car I was immediately horrified. I could barely access my emergency brake (a safety hazard I'm sure) and I had difficulty shifting my manual transmission. The armrest is also at a height that is incredibly uncomfortable and to my dismay it won't fold up to a complete upright position. NONE of these things were mentioned when I asked if there were issues with it. I called the service dept. immediately regarding all of my issues. I left multiple messages. No one would ever call me back. At last I got a hold of Vatche (sic) and he said he would talk to his manager. I never heard back. At last I asked for Jeremy Guenther directly bypassing Vatche. He informed me that these were known issues with the armrest (he was not willing to address the issue of the tires). KNOWN issues??!! I was told that EVERYONE loved the armrest and there were no complaints. He told me that he would refund me for the part but not the labor to install or uninstall. So I am out of $308.00 because your employees weren't honest with me... AGAIN? I have reported your company to the Better Business Bureau. I am willing to append my complaint if you will take out the armrest and refund me for ALL labor. I believe with the price difference of the tires alone this is a reasonable request. I am not asking for new tires or to keep the armrest. I just want the armrest gone and a complete refund of parts and labor. If you are willing to do this I will continue to be a loyal customer. If not the complaint with the Better Business Bureau will stand and I will post negative reviews about your company on EVERY public forum out there. I will not recommend your company to anyone and direct everyone to other locations. More

Going to South Bay is a great experience from beginning to end. The facilities are extremely nice and clean, and the MINI themed waiting area is great. The gentlemen at the service desk were as helpful as to end. The facilities are extremely nice and clean, and the MINI themed waiting area is great. The gentlemen at the service desk were as helpful as you could want and on top of their game. My car was serviced under the time predicted and the free wash was good. One particular employee that stands out with exceptional kindness and knowledge of MINI is Alexandra Do. I continually recommend Alex and South Bay to all my friends or family that may be in the market for a MINI or BMW. More

Alex was awesome, she was very helpful and friendly. I would like to come back and do business with her again. Whenever I asked her a question that I thought might be a stupid question, she didn't make m would like to come back and do business with her again. Whenever I asked her a question that I thought might be a stupid question, she didn't make me feel stupid at all. She has a very disarming quality that I found to be quite fetching. More

The people at Southbay BMW are friendly and knowledgable. I am very pleased that I leased my 328i from them. There have been no issues with scheduling appointments or charging me any hidden fees or upgrade I am very pleased that I leased my 328i from them. There have been no issues with scheduling appointments or charging me any hidden fees or upgrades. The only upgrade that I paid for was $25 a month for excess wear and tear...this may or may not have been a scam, but I supposed I will find out when I return the car and obviously BMW will have to replace the well worn run flats. In any case, as far as dealerships go in the LA area, this one is one of the very best. More

Alex was a great help when we were shopping for our second mini, and we continue to receive excellent service from her. When we are in the market for another car we will certainly reach out to Alex fo second mini, and we continue to receive excellent service from her. When we are in the market for another car we will certainly reach out to Alex for assistance as she is both professional and personable while making us feel like our needs are her needs. More

Chris Yuseco was great to work with, he ordered me the parts I needed very fast and with no problems. My girlfriend was also looking into purchasing a MINI and he was very helpful with sorting financing a parts I needed very fast and with no problems. My girlfriend was also looking into purchasing a MINI and he was very helpful with sorting financing and finding the cheapest prices. He's always willing to help out to make the customer beyond satisfied. More

Darryl Kwock is sooo nice he's sooo nice and friendly. I also Like Tiana in the loaner department. She's nice also. Actually everyone there is nice and have GREAT personalities. Whenever I go there everyone also Like Tiana in the loaner department. She's nice also. Actually everyone there is nice and have GREAT personalities. Whenever I go there everyone speaks and smiles and that makes me feel like family. They have EXCELLENT customer service More