South Bay MINI - Service Center

Some good, some not so good As always, my service advisor, Halton Martinez, is excellent and so easy to work with. I'm so glad that he's there. On the not-so-good side, the wai As always, my service advisor, Halton Martinez, is excellent and so easy to work with. I'm so glad that he's there. On the not-so-good side, the wait to get in and out is pretty long. Not sure what the hold ups are but it's not quick like it used to be at the other building. More

First experience with South Bay Mini. Went smoothly from drop to pickup. Halton went through what services where needed and what might need attention during next service. drop to pickup. Halton went through what services where needed and what might need attention during next service. More

Class A service, worth the drive from West LA I have had issues with warranty fixes, general maintenance and some bad service with local dealerships in Santa Monica for my Mini. I was referred to I have had issues with warranty fixes, general maintenance and some bad service with local dealerships in Santa Monica for my Mini. I was referred to South Bay Mini and i glad i was. My service advisory was Lino. He took care of my issues, provided frequent updates and gave my car back in great shape. I was hesitant about the drive but it was well worth it. I would highly recommend this dealership over the others in West LA. More

Excellent Service from the moment you drove in until the car was returned. What more can I say...staff was great and Lino is the best!!!! car was returned. What more can I say...staff was great and Lino is the best!!!! More

My experience with Southbay MINI service Dept has always been a great experience. I owe that to my MINI advisor Halton Martinez. He always makes sure everything is taken care of and is always honest. Thank been a great experience. I owe that to my MINI advisor Halton Martinez. He always makes sure everything is taken care of and is always honest. Thank you For the past 10yrs of always taking care of my MINI! More

Excellent dealership. Service advisor was amazing, helpful and friendly. Everything was taken care of as promised and even some things that I was unaware of were fixed. Thank you Lino. helpful and friendly. Everything was taken care of as promised and even some things that I was unaware of were fixed. Thank you Lino. More

Pleased with the service Leno was very helpful and explained the issues in details. The customer representatives on the phone were not very helpful. The first time, when asked Leno was very helpful and explained the issues in details. The customer representatives on the phone were not very helpful. The first time, when asked to give me the directions when I come from south on Hawthorn, to the new location, she said, you come and. you'll see the BMW sign. The second time, when I want to leave a message to Leno, she was going to email him because he was with a customer. When I said to include that asked him to email me the bill and not to text me because, texts were not coming through in my phone, she was annoyed and just hung up More

Excellent Car Service Rep I've been coming to Southbay Mini for 4 years now and it has always been pleasant, the environment and the staff, especially with Lino. He has great c I've been coming to Southbay Mini for 4 years now and it has always been pleasant, the environment and the staff, especially with Lino. He has great customer service, always makes sure I get a loaner if my car service is going to be more than a day and keeps me updated on my car. My experience at this dealership has always been positive, that I'm looking forward to purchasing my next car at Southbay Mini down the road. More

I’ve been going to Southbay Mini to get my car serviced for 6 years. No problems no complaints. Thank you Lino Serrano. I’m back on the road. for 6 years. No problems no complaints. Thank you Lino Serrano. I’m back on the road. More

Lino was great. He was excellent at keeping me informed about what needed to be service before my maintenance warranty expire. Overall, every department meet my expectations. about what needed to be service before my maintenance warranty expire. Overall, every department meet my expectations. More