South Bay MINI - Service Center

Customer Service is very important to me and at South Bay Mini my family and I are treated as part of their family. Amanda White has continually gone out of her way to accommodate my schedule, properly addre Mini my family and I are treated as part of their family. Amanda White has continually gone out of her way to accommodate my schedule, properly address any of my questions and ensure my car is well taken care of. I have recommended and will continue, many of my friends to visit and use SB Mini and they have had the same positive experience as I have. More

wow, what a disappointment. I have a 2002 mini that has 25,000 miles on it. I have taken very good care of it. I brought it in to have the driver's side window fixed. Immediately they launched into how I 25,000 miles on it. I have taken very good care of it. I brought it in to have the driver's side window fixed. Immediately they launched into how I NEEDED 4 new tires...$640. I declined. After charging me $160 to look at my window, they told me it would need a new motor for the window (parts & labor $657), and they had checked out the car and it had an oil leek, suspension fix, several bolts were cracked, and the service guy just kept telling me it was because my car was OLD. I kid you not. Granted, I'm sure these were probably suggestions to make sure the car was in tip-top shape, but they made me feel like the car was going to collapse on the freeway and then burst into a firey inferno at any moment. I declined the extra service, and I was still in shock about how much the window was going to cost. When I picked the car up this morning, I found the plastic collar on my gear shift broken off and sitting helplessly on the passenger seat. I told the service attendant they needed to fix this, as the least they could do is return my car in the condition I brought in. He told me it was cracked to begin with, and it was a coincidence it broke off. I told him they should fix it, so he went to talk to the service manager who told him to super glue it back on. Which he did. I told him how unhappy I was, and he just kept telling me my car was old. Honestly, I don't think 6 years is an OLD car, I have done all scheduled maintenance and think I would have noticed an oil leak. As much as I am not that crazy about Universal City Mini, I will go back to them in a HEARTBEAT. More

The service team acts friendly but is actually very difficult to work with and get a hold of. Also, the wait times are long and they are just not very helpful. But here's the real kicked. I own a mi difficult to work with and get a hold of. Also, the wait times are long and they are just not very helpful. But here's the real kicked. I own a mini, as does my mom. At 35,500 my mom took her car in for service, but she was not allowed to service it because the service indicator said she needed about 400 more miles to service. At 35,900 or so, the light came on. It was around Christmas, and my sister borrowed the car for two days. My mom took the car in when it had 36,090 miles and they said that they couldn't help because it was past service (!), even if it was 1 mile over service So the window was <100 miles over. I know that this was not true because when my car was 900 miles over they told me that they could help out as long as it was <100 miles. My mom ended up taking her car to Long Beach Mini, which helped her out. More