South Bay MINI - Service Center

Took my Mini Convertible in for regular service on 2/2/23. Called the earlier the same week to schedule and specifically requested a loaner car, and asked when the first available apt was. I was surpr 2/2/23. Called the earlier the same week to schedule and specifically requested a loaner car, and asked when the first available apt was. I was surprised they could see me the same week. When I showed up for my 7:30am apt there were no loaners available, even though one was being dropped off in front of me (so they exist). Unexpected +90 min delay while I waited for an uber, had to be shuttled to Enterprise for a rental (which South Bay Mini only partially covered since the car offered was more basic than a Mini or BMW). Enterprise was fine btw. Also +30 mins on the return to drop off the rental and take the shuttle back to South Bay Mini. I dgaf about the cost but I can't get more time back. Super pissed there. And being misled by the person scheduling the apt on the phone left a really bad taste in my mouth. I would not come back to South Bay Mini in the future, and would not recommend going here. There are other Mini dealership around LA, I will try them next time. FWIW it was a leased car w/ service included, so this post really demonstrates the poor service and aloof disinterest in putting their customers first or even being straightforward and honest with them, I wasn't overcharged b/c there was no charge, besides the upgrade I paid at the rental which ended up being $12 (so minor). South Bay Mini 0/10 More

Thanks, Vee, for all your assistance from start to finish. And to Omar for doing an excellent job of installation of my new battery. And that is why I bring my Mini to South Bay Mini. finish. And to Omar for doing an excellent job of installation of my new battery. And that is why I bring my Mini to South Bay Mini. More

I wish I could give zero stars to this car dealership. I bought my 2016 mini clubman a few months ago at 22K miles. I was assured by the sales rep, Harlen, that the car was fully inspected and had undergon bought my 2016 mini clubman a few months ago at 22K miles. I was assured by the sales rep, Harlen, that the car was fully inspected and had undergone the strictest of inspection to be deemed " certified preowned w warranty" along with a check list stating everything including brakes were in good condition, within 3 months at 27K the car made horrible sounds and it was discovered that the brake pads needed to be changed and the timing belt had a leak! I emailed Harlen to inquire and receive at least a refund for the work needed; but absolutely no reply. What's worse within another 1.5month at 28K the car made another horrible noise and had to REMOVE AND REPLACE LOWER CONTROL ARMS ALONG WITH NEW BUSHINGS. I emailed Harlen again, and this time a Mohammed Ali called and left a cryptic message, I called back but no one answered, left a message and yet no call back or email reply. Besides horrible customer service this place sells lemons so be warned before you go; be sure to have your own mechanic check the car before purchasing a any car here! More

I have tried to call and have the service manger call me and never got a return call. So I made an appointment to have car service today. So when I got to South Bay they told me it didn’t need service and i and never got a return call. So I made an appointment to have car service today. So when I got to South Bay they told me it didn’t need service and if I had it done (oil change) I would have to pay. It’s been 9 months. So I asked to speak to service manager and was told he wasn’t there and he would call me. Still no call. More

I had a slightly negative experience to start with, but it was turned into a very positive one. The service dept, Vahag Oganesyan, went out of there way to make what could have been a bad day into a very g it was turned into a very positive one. The service dept, Vahag Oganesyan, went out of there way to make what could have been a bad day into a very good day... More

I had an excellent service experience getting my oil changed. They were fast and the waiting area was clean. Both outdoor and indoor waiting areas were available. I felt safe. changed. They were fast and the waiting area was clean. Both outdoor and indoor waiting areas were available. I felt safe. More

The service has always been great and the staff very friendly. Vee was very helpful and very nice. The young women who greet the customers always have a smile on their faces and are also very helpful. friendly. Vee was very helpful and very nice. The young women who greet the customers always have a smile on their faces and are also very helpful. More

I've always great service at this location.My adviser, I've always great service at this location. My adviser, Vee, was very helpful in keeping my mini running well. He explained every service my car nee I've always great service at this location. My adviser, Vee, was very helpful in keeping my mini running well. He explained every service my car needed very clearly. More

Lino Serrano is the best tech. ever :)! I've had my Mini serviced here since I bought it and Lino has been my tech. since the year I bought it. He's the best!!!! I've had my Mini serviced here since I bought it and Lino has been my tech. since the year I bought it. He's the best!!!! More

Lino was great on addressing my concerns with my Lino was great on addressing my concerns with my vehicle. He provided me with all the information needed. I trusted them to complete the service w Lino was great on addressing my concerns with my vehicle. He provided me with all the information needed. I trusted them to complete the service without a problem. A+ More