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South Bay Hyundai - Service Center

Torrance, CA

4.4
2,210 Reviews

2,210 Reviews of South Bay Hyundai - Service Center

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March 08, 2025

It took me four hours to get a oil change with no offer of transportation More

by bladerlee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Mar 10, 2025 -

South Bay Hyundai responded

Thank you for your feedback, and we sincerely apologize for the extended wait time during your oil change. We understand how valuable your time is, and we regret that we didn't offer transportation options during your visit. Your comments are important to us, and we will review this internally to ensure a better experience moving forward. If you'd like to discuss this further, please don’t hesitate to reach out to us directly. We appreciate your patience and understanding.

March 07, 2025

Staff - friendly & warm Service - quick and efficient Waiting area- very pleasant nice beverages and snacks More

by penguinkt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

South Bay Hyundai responded

Thank you for your kind review! We're so glad to hear that our friendly and warm staff, quick and efficient service, and pleasant waiting area made for a great experience. We truly appreciate your feedback and are happy we could provide you with a comfortable visit. We look forward to serving you again in the future!

March 04, 2025

Kei was really helpful in understanding my issues and set me at ease with my concerns. More

by brian@thewardfam.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kei
Mar 05, 2025 -

South Bay Hyundai responded

Thank you for your feedback! We're so glad to hear that Kei was able to understand your concerns and help put your mind at ease. We truly appreciate you sharing your experience and are always here to assist you in the future!

March 02, 2025

Great work good teamwork. Waiting area was clean as well as the bathroom. Thanks for working on my car. More

by emae0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

South Bay Hyundai responded

Thank you for your positive feedback! We’re glad to hear that our team worked well together to take care of your car, and we appreciate your thoughts on our clean waiting area and bathroom. Your satisfaction means a lot to us, and we’re happy we could help. Looking forward to serving you again in the future!

February 28, 2025

After few visits an explain the issue of my car we got a deal and Nicole was really helpful and understood the issue with my car. Thank you so much. More

by miristar2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole service department
Mar 05, 2025 -

South Bay Hyundai responded

Thank you for your feedback! We’re so glad Nicole was able to understand the issue with your car and help you work through it. We truly appreciate your patience throughout the process and are happy to have been able to reach a resolution. If you need anything else in the future, we’re always here to help!

February 28, 2025

Jack was very hopeful, and amazingly with resolving our issues and just overall amazing costumer service More

by ccraig18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

South Bay Hyundai responded

Thank you for your kind words! We're so happy to hear that Jack was able to resolve your issues and provide you with amazing customer service. We truly appreciate your feedback and are glad to have had the opportunity to assist you. If you need anything else, don't hesitate to reach out!

February 25, 2025

Very fine staff and fast service - everyone was friendly and knowledgeable. They also checked for possible recalls. Holly was great. More

by cy.tymony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly K
Feb 26, 2025 -

South Bay Hyundai responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our friendly and knowledgeable team. It's wonderful that Holly provided excellent service and that we could check for any possible recalls for you. We appreciate your support and look forward to seeing you again!

February 20, 2025

Fast service, vehicle was ready during the promised time frame and I received a car wash! More

by r3nr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariana Kuh
Feb 24, 2025 -

South Bay Hyundai responded

Thank you for the great feedback! We're glad to hear you had a quick and efficient service experience—and that the car wash was a nice bonus. We appreciate your trust and look forward to seeing you next time!

February 19, 2025

Took our Hyundai Ionic Hybrid in for a simple service using a external warranty. The car NEVER leaked ANYTHING until the service. The next day the car was leaking oil. We made another appointment and More

by kevinmwright49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

South Bay Hyundai responded

We’re very sorry to hear about your recent experience with our service department. This is far from the standard we aim to uphold, and we completely understand your frustration—especially when it comes to something as fundamental as an oil change. Your feedback is being taken seriously, and we will be addressing this issue with our team to ensure proper procedures are followed every time. Thank you for bringing this to our attention.

February 19, 2025

Took our Hyundai Ionic Hybrid in for a simple service using a external warranty. The car NEVER leaked ANYTHING until the service. The next day the car was leaking oil. We made another appointment and More

by kevinmwright49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

South Bay Hyundai responded

We’re very sorry to hear about your recent experience with our service department. This is far from the standard we aim to uphold, and we completely understand your frustration—especially when it comes to something as fundamental as an oil change. Your feedback is being taken seriously, and we will be addressing this issue with our team to ensure proper procedures are followed every time. Thank you for bringing this to our attention.

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