South Bay BMW - Service Center

SB BMW damaged my vehicle during repairs. They hid the damage by replacing it with a salvage part that, unfortunately for them, I did notice. They are pulling a Clinton and denying everything. I then fi damage by replacing it with a salvage part that, unfortunately for them, I did notice. They are pulling a Clinton and denying everything. I then filed with the Better Business Bureau (and discovered they have an F rating) which they never responded to. When they did finally agree to meet with me, 5 months to the date later, I was informed that since I filed with the BBB they could do nothing because it was now a legal matter. I wrote BBB asking if this is true and was told it was not. FYI, I have since been told, if you need repair work done it this area, the only reputable dealer is Beverly Hills BMW. More

Bought a pre-owned certified car. First of all, everything about it is pre-owned and nothing is certified.<br><br>Brake light failure, my fault. Hardtop electrical system doesn't work, my fault to everything about it is pre-owned and nothing is certified.<br><br>Brake light failure, my fault. Hardtop electrical system doesn't work, my fault too.<br><br>I was accused of putting in an "American" bulb, only I hadn't touched the car, it was two weeks old.<br><br>I dropped off the car at 7:45 this morning for the hardtop fix and second try at the brake light, it is 6:11 p.m. I have not received one call all day. So now, I called. Surprise, Surprise, I am told the top was working when I got it. I asked, how so? It was never installed or shown to be working. Then, I was told I must have done something while putting it on. Hummm ... insert pins, flip levers. When I asked how the main wiring harness or electrical could be damaged by me and my partner locking down the top (for the first time), I got no answer. I also commented, "I bet it was installed correctly, wasn't it". Again, no reply.<br><br>My keyless remote entry system, sold as part of the original sticker - I was told would cost $500 to install. I had to throw a tantrum to prove to the professional that it was in-fact installed. However, I did agree to buy the actual remote with the stipulation of free programming. Did I say free? That changed 3 times since I negotiated the fix to my system. Of course in the upward direction and with no actual changes in work or additional terms.<br><br>I could go on and on, but they are unethical and try to take as much money as they can. As for the person who said he felt sorry for the lady who got ripped by an angry customer, trust me it was probably well deserved.<br><br> More

i brought my 745il in for service, not only was my sales person linda great, but my advisor deb was super. she was nice and respectfull...even the operator was nice (how rare is that to find). deb kept in person linda great, but my advisor deb was super. she was nice and respectfull...even the operator was nice (how rare is that to find). deb kept in contact with me throughout the whole time my vehicle was there, then i met the customer relations mgr tammy, let me tell you, she was great. unfortunally, another customer rudely came up to me & tammy while i was waiting for my car to be pulled up, and ripped tammy a new one...poor girl, i wanted to slap that other customer, but tammy didn't yell back and was very professional about the situation she was in. i later called her to make sure she was ok, and she was...i highly recomend Linda Smalley to all my friends, she is great, i've never had a non-slimmy salesperson when purchacing a vehicle, and i will always buy my cars through her...<br><br>a+++++ More

Went there for several visits, went from good to really bad. <br>First was to get Full Maintenance II, which went OK. The advisor (Joe) was really nice and courteous. He explained everything they checked bad. <br>First was to get Full Maintenance II, which went OK. The advisor (Joe) was really nice and courteous. He explained everything they checked and told me that I don't need to change the brake pads yet.<br><br>However, a month later, I noticed some screeching noise when backing up the car. Called the dealer, they said it might be some dirt stuck in the pads. Since it was on and off, I thought they might be right. It became more frequent and I finally decided to call the dealership.. again. Turned out that I need to replace all 4 brake pads and rotors!! Could've told me that a month ago and saved my rotors, idiots! Not only that, when I picked up the car, it wasn't ready. Plus I had to wait for almost 1 hour just to find out they need to clean the car first. AARGH!! They said they didn't know I was there. What did they think I was doing in the waiting area?? D-OH! BTW, the svc. advisor's name was Jeff, and guess what. He wasn't even THERE to explain about the work being done. I had to READ my copy of bills (which I didn't pay, thanks to the warranty). Later on I noticed they lost one of my tire bolts. Sure made me feel safe driving it. However, they put a new one on as soon as I call them.<br><br>Third time I brought it in was for oil service. As usual, they found some things need to be done, and what a coincidence, they're all not covered in the warranty! After an hour of discussion and inquiries, I finally agreed to the service. When I took my car (in a dark evening), they forgot to reset the oil change indicator. The next day I noticed that emblem on the hood was chipped and there's a new scratch on my door (driver side). Called them and I brought it in a couple days later. Jeff was really nice in getting me into a loaner, but I was quite annoyed when he said it must be from a rock. Well, the chip was really big and there was a scratch mark on the rest of the emblem. It must've been a HUGE rock and how come I didn't see/hear it?<br><br>Finally, got a new emblem and the scratch fixed. Took it from the lot on a rainy day (DARN!) and the next day found a new scratch on my driver side window. I'm in a dilemma whether to bring it back and get it fixed but get a new problem, or just don't bring it back at all. I chose the latter.<br><br>Good thing about this place: free loaners, friendly advisors (when you get a hold of them).<br>Bad thing: poor quality of service (which I think is more important than nice customer service and a free loaner).<br><br>All in all, I'll never bring it back there. Not after the third, ridiculously expensive visit. More

I had been warned against visiting this dealer by a couple co-workers who had bought vehicles here, but they are the only dealer close to me. I took my new 330i there for it's 1st service, some minor w couple co-workers who had bought vehicles here, but they are the only dealer close to me. I took my new 330i there for it's 1st service, some minor warranty fixes (trim) & key programming of vehicle functions. I dropped the car off 1st thing in the morning & they barely finished it before closing, and decided to charge me $162 to program my key settings (which I was told would be free initially). Also, they returned the car unwashed & with mechanics greasy fingerprints all over the console, doors & gray headliner (everything was immaculate)!!! I picked the car up at close when it was dark, so unfortunately didn't notice the dirt until the next day. My neighbors receive better service from their Acura dealer... ridiculous. I called the Service Dept. Mgr. the next day (Dan) & he did say they would clean it, but I have to leave the car there most of the day. Nice gesture after the fact, but with the hassle to leave it there, it's easier for me just to detail it myself. More