South Bay BMW - Service Center

I have been a customer of south bay for 3 years I have been impressed with their service every time. Whether I am purchasing a vehicle (this is my 2nd BMW) or taking my vehicle in for service the guys at been impressed with their service every time. Whether I am purchasing a vehicle (this is my 2nd BMW) or taking my vehicle in for service the guys at south bay find a way to go above and beyond. Darryl has been my advisor since I've been a BMW owner he's always found the best price for me and today he was able to save me more money. I couldn't get to my car today from the service department, he waited AN HOUR after closing and everyone went home on a SATURDAY night so I can have my car for the rest of the weekend, took care of all my paperwork, and my loaner . He could have gone home and didn't have to worry that I was going to have to pay for a loaner for 2 days but instead he stayed for me and all it cost me was a little fuel for the loaner. That's just not Service that's Excellent BMW Service I'm glad I am a BMW owner as is 2 other members of my family. Thanks Darryl for all your help and hard work! More

I recently had my 2007 BMW 530i serviced at South Bay BMW. From the moment I drove in to the moment I left, I felt like royalty. Kim Kelly and Richard Caicedo were the faces of the dealership for me. The BMW. From the moment I drove in to the moment I left, I felt like royalty. Kim Kelly and Richard Caicedo were the faces of the dealership for me. They were courteous, professional and communicated with me during every stage of the visit. There is no charge for scheduled maintenance which is part of my glee. However, the dealer is what made my experience priceless. By the way, 5 big flat screens, a full service cafe and an elegant boutique while I waited didn't hurt. More

This place is a rip!!! and the service writers must get a kickback for selling you crap you don't need like an extra brake fluid change, injection cleaning and if you don't buy the extra stuff they will make kickback for selling you crap you don't need like an extra brake fluid change, injection cleaning and if you don't buy the extra stuff they will make you wait for the free service until your service light comes on and your oil is sooooo thin and old you are adding enough oil to your car you could of paid for an oil change....this is ok if you lease it but if you own it you will have a POS on your hands. they just want you to make it to the 50K or four year mark and then if you plan on keeping it you will pay out the you know what for the junk car they made for you by only changing once a year or every 20k. More

I was extremely impressed with the service department of South Bay BMW. Vatche Khedesian was my service advisor and he went out of his way to take special care of my car. I have never had a service advisor South Bay BMW. Vatche Khedesian was my service advisor and he went out of his way to take special care of my car. I have never had a service advisor in the 5 years that I have had my car that has treated me so respectuflly and with so much care. I live and work cnear both Santa Monica BMW and Beverly Hills BMW; however, neither have provided the same quality of work and care that I received from South Bay and from Vatche Khedesian. I will continue to go out of my way to take my car to South Bay BMW because the service there is simply unrivaled. Thank you Vatche for treating me like family! More

GREAT DEALER, GREAT SERVICE, GREAT ADVISOR (VATCHE KHEDESIAN). I was very pleased of the service I received at SOUTH BAY BMW (Torrance). I have owned many BMW's and have been to many BMW dealers and KHEDESIAN). I was very pleased of the service I received at SOUTH BAY BMW (Torrance). I have owned many BMW's and have been to many BMW dealers and I have to say SOUTH BAY BMW exceeded all my expectations. Both the dealer and my service advisor VATCHE KHEDESIAN were GREATTTTTTT. The dealer was clean and nicely organized and the service was immediate as soon as I got there. My service advisor VATCHE KHEDESIAN was very polite and nice; he took the time to answer all my questions and concerns and was very prompt at updating me, notifying me and returning all my calls. Not only will I %100 recommend SOUTH BAY BMW to all my friends and family, but I will also make sure they go see VATCHE KHEDESIAN for all their BMW needs... SOUTH BAY BMW IS A GREAT DEALER, VATCHE KHEDESIAN IS A GREAT ADVISOR AND THE SERVICE I RECEIVED COULD NOT HAVE BEEN ANY BETTER. I WAS %100 SATISFIED. THANK YOU SOUTH BAY BMW THANK YOU VATCHE KHEDESIAN More

Recently I needed service on my 745li and trust me it needed total service. At South Bay BMW the service manager was greatttttttttttt! I totally rate him a 10 plus. He took the time and made sure my se needed total service. At South Bay BMW the service manager was greatttttttttttt! I totally rate him a 10 plus. He took the time and made sure my service totally satified me. The service manager supplied me with a loaner car and when finished servicing my car he dilervered it to me at my home after i returned from work. I did not list his name because of privacy issues. However, just remeber to ask for the very polite patient understanding patient service manager. I will be writting a letter of merrit to someome to award him somehow. I totally send all praise out to the Service manager at South Bay BMW. Thanks M. Lane More

I've had 4 BMWs back to back in the past 10 years and worked with 6 different dealerships in 3 different states. I have never experienced a more unfriendly staff. No return calls. No communication. it is worked with 6 different dealerships in 3 different states. I have never experienced a more unfriendly staff. No return calls. No communication. it is almost like pulling teeth every time you are there, as if you are only there to argue with them! Gave them 3 chances and they remained consistent. Will not go back again. More

This dealership is horrible, Ive owned several luxury cars before and by far the most horrid experience has been with South Bay BMW. They offer walkins for service and make you wait for over an hour. Whe cars before and by far the most horrid experience has been with South Bay BMW. They offer walkins for service and make you wait for over an hour. When I made an appointment, I still had to wait for over an hour....whats wrong with these people. When you ask for the manage, you still have to wait over 30 minutes More

this was a horible they tried to charge me 1200.00 for a sensor that went out. guess what the extended warranty company got involved and they only charged them like 400.00 to fix it. so they were trying to sensor that went out. guess what the extended warranty company got involved and they only charged them like 400.00 to fix it. so they were trying to rip me off by 800.00 bad bad people More

The battery light came on in my 2002 BMW which per the manual, meant that the alternator needed to be replaced. I took it to South Bay BMW and they called me after inspecting the vehicle and said that it manual, meant that the alternator needed to be replaced. I took it to South Bay BMW and they called me after inspecting the vehicle and said that it would cost $1100 to replace it. I thought it was a little high, but opted to do it. What really got me upset was that they said that the car needed all kinds of other repairs totaling over $4000. In addition to the alternator, they recommended the following: new power steering hoses, new water pump, thermostat, radiator, expansion tank, control arm and other miscellaneous work. They even said that the tires had some wear on them and they were brand new! Oh and get this, I recently had changed the battery and got a non-BMW battery since it was 1/2 the price. They said that a non-BMW battery could even cause problems. Come on, it's the same voltage whether it comes from a BMW battery or other brand. This is a BMW and is supposed to be built to last. It's why I paid $45k for it. If it needs $4000 worth of repairs for a 4-5 year old car, something is wrong. The bottom line is that the car didn't need the extra repairs. These guys are unethical and only looking to take advantage of their customers and maximize profits. I'll never go back to them again. I'm lucky that I knew enough not to do the unecessary work, but I feel sorry for the next customer that might believe them. Stay away! More