South Bay BMW - Service Center

Some back story... I purchased new stock tires for my '09 M3 from a dealership OTHER than South Bay BMW, name of which I will not mention, and I had that dealership mount, balance, and align my tires and rim M3 from a dealership OTHER than South Bay BMW, name of which I will not mention, and I had that dealership mount, balance, and align my tires and rims. After they completed their work, I paid and took off. The next day I was driving to work at about 75 mph and my steering wheel started to shimmy so bad that I had to slow down in order to regain full control of my car. Pissed off, I took my car back to the dealership and had them re-balance my tires. This time after I left I drove my car around and realized that it had less shimmy, but it was still prevalent. Few days later a couple of my wheel weights came off and flew into my wheel well, so, for a third time, I took it back to the dealership and they replaced the wheel weights... Steering wheel shimmy still there... So I decided to get a second opinion. Enter South Bay BMW (and more importantly Alex Caicedo, Hep, and the extremely helpful tire team at South Bay) to the rescue... I called Alex up (got his name from all the great reviews on bimmerpost.com) on Friday morning, and he said to come in that same afternoon, I was ecstatic. Got there and waited no more than 2 minutes and Alex was on the scene gathering information about my car to better inform his tech. I took Hep (a resident BMW expert and a really down to earth cool guy) for a spin and he immediately realized that there was indeed a problem. Back at South Bay BMW, Alex had one of the tire experts take a look at my wheels. As it turns out, the other dealership had used the wrong type of wheel weights to balance my rims. Alex had the tire expert balance my wheels and I immediately felt a difference when I took it out for a spin. The steering wheel shimmy was gone and my M3 was sticking to the ground like it was meant to. I definitely learned my lesson trusting a dealership other than South Bay. I do want to thank Alex and the service team at South Bay for their hard work in resolving the matter in a quick, efficient manner. Thanks South Bay! More

I do not live far from this dealership and purchased my 2006 650i from it new. I take it in for maintenance and I frequently do not have an appointment. But the dealership always fits me in and I think th 2006 650i from it new. I take it in for maintenance and I frequently do not have an appointment. But the dealership always fits me in and I think the work is done professionally and accurately. My maintenance and service warranties just expired and I reupped for 2 (maintenace) and 3 (service) years and plan to take it to them for it's needs. BMW service costs must be second highest in cost to Ferrari, but since I value my car the cost is relative. My service writeer is Alex Caicedo and he's the only one I have dealt with in the past four years. In short, his professionalism is unsurpassed and he really goes the extra mile to make sure his customers are satisfied. I am also very happy with the finance manager who has assisted me in extending my warranties. More

It took them 2 days to check out the car. Dropped it off Mon 11AM and picked it up Tues 5PM. Took way too long just to check out the condition of the car. Also, as soon as I got back home there was a notice Mon 11AM and picked it up Tues 5PM. Took way too long just to check out the condition of the car. Also, as soon as I got back home there was a noticeable scratch on the front passenger side of the car. I went back to the dealership right away within 5 minutes, because I live about a mile away from the dealership. I went to talk to them about the issue and they told me that they weren't responsible. I saw security camera around the perimeter, so I asked them to check the camera because the scratch was big enough to be shown on the camera. However, they told me NO and call the cops and write a report if you want. I called the cops but told me that it was civil matter and couldn't help me out. My mom raised her voice because she became upset. The service manager came up to her and said, "I don't want to speak with someone who can't speak English correctly, and I never want to discuss this issue with you again" and walked inside. It made my mom feel like she was discriminated because she couldn't speak English well. It wouldn't have been a big deal if they just said, "Oh, it may have happened here. Let me go check the security camera and see if there was a scratch on the car before you left" but instead they treated us as if we were scam artists. More

My husband took the car for a change oil light then therecommmended the car needed some extra work that added up to 4800 Supposebly they changed the ratiator when we brought the car back the car was s therecommmended the car needed some extra work that added up to 4800 Supposebly they changed the ratiator when we brought the car back the car was smoking. We open the hood and water is coming out of a hose. Call the dealer sent a tow truck, we had to pay for the tow truck they said a hose needed to be change 600 more for their mistake now car is saying engine check when according to them everything had been change in the car. I'm ferrous I can't still believe how aweful they are. iS THERE ANYONE WE CAN CONTACT FOR THIS DEALER TO BE REVIEWED,,,,, More

Kim always take care my my car needs. Cars are no cheap to maintain, but you get what you pay for. They do offer loaners with an appointment. Most people have to understand that they are not the only perso to maintain, but you get what you pay for. They do offer loaners with an appointment. Most people have to understand that they are not the only person driving a BMW in the LA area so sometimes yuo have to wait for an appointment. Go see them, they do care about who they are and how they do things. More

This dealer is a rip off. Tried to fraud BMW with work they did on my car that they never did. When i complained they proceeded to treat me horribly. Got to the point they asked me not to come back. I they did on my car that they never did. When i complained they proceeded to treat me horribly. Got to the point they asked me not to come back. I recomend you stay away from this service department. More

BMW promised to pay for rental, on service agreement. Service back in November, 2009. Apparently, BMW never paid bill, Enterprise rental took money out of account without so much as a call, letter, emai Service back in November, 2009. Apparently, BMW never paid bill, Enterprise rental took money out of account without so much as a call, letter, email that the bill was coming, needed to be paid, etc. Shocked, but not surprised. If they were the last BMW dealer on earth, I would take the manual and figure it out myself. More

OKAY SO THERES IS ALOT OF ANGRY PEOPLE WHO LOOOVEEEE TO GO ONLINE AND SMASH ON DELAERSHIPS BECAUSE THEY THINK THAT THEY WERE JIPPED OR BECAUSE THEY THINK THAT THE DEALER IS OUT TO GET THEM OR THE HAVE LIKE GO ONLINE AND SMASH ON DELAERSHIPS BECAUSE THEY THINK THAT THEY WERE JIPPED OR BECAUSE THEY THINK THAT THE DEALER IS OUT TO GET THEM OR THE HAVE LIKE MONTHLY MEETINGS OR SEMINARS ON HOW TO STEAL AND LIE TO THE CLIENT... LOL ITS RIDICULOUS!!! FIRST OF ALL IVE WORKED AT A DEALERSHIP BEFORE AND JUST LIKE WE ARE ALL HUMAN WE ALL MAKE MISTAKES AND LIKE  A BUSINESS THE EMPLOYEES IN THEM MAKE MISTAKES AS WELL .... TRUST ME  DEALERSHIPS ARE NOT ABOUT THAT .. ACTUALLY  TO THE DEALER IT IS VERY IMPORTANT TO MAINTANE THERE CLIENTS HAPPY AND  SATISFIED  A DELAERSHIP WOULD NEVER EVER DO SOMETHING WRONG ON PURPOSE OR LIE TO YOU ON PURPPOSE ALL OF THIS WITH THE KNOWLEDGE THAT  SOME OF US BMW OWNERS 'ARE' HARD TO WORK WITH... FROM THE VERY FIRST TIME I CAME TO THIS DEALERSHIP I WAS COMPLETLY IMPRESSED BY THE WAY THE DEALER LOOKED AND BY THE EMPLOYEES THAT WORK HERE I REALIZED THAT IT IS A REPUTABLE COMPANY AND THEY WOULD NEVER DO ANYTHING TO HURT THEIR SCORE.. THEY ALWAYS GO OUT OF THE THEIR WAY TO MAKE ME HAPPY  IVE NEVER HAD AN ISSUE WITH SOUTH BAY BMW.. I DID ONCE SEE A LADY GET ALL CRAZY AND LOUD  N YELL OVER THE FACT THAT SHE HIT A CURB AND THEN SAID  THE TIRE WAS DEFECTIVE THE WHOLE TIME  AND WANTED A 'FREE' TIRE PUT ON HER CAR. HOWEVER SHE HIT THE CURB.. LOL ITS PEOPLE LIKE THESE CLIENTS  WHO  GO ONE THESE TYPE OF WEBSITES AND TRASH DEALERS LIKE THIS AND MAKE THEM  LOOK BAD  THERE IS PRETTY MUCH NOTHING THAT THE DEALERS OR THE SERVICE PEOPLE CAN DO WHEN THEY HAVE MEAN CUSTOMERS WHO ARENT UNDERSTADING  I RUDE .. WHAT DO THEY  HAVE TO  DO ?,, GIVE AWAY FREE STUFF EVERYDAY .?.... JUST TO MAKE A MEAN CLIENT HAPPY .. IVE BEEN TO THIS DEALER A LOT AND  IVE SEEING AND HEARD STORYS ABOUT CLIENTS WHO ARE ALWAYS OUT TO GET SOMETHING FREE AND TRY TO LIE TO THE DEALER JUST TO GET AWAY WITH IT !..  I HATE MEAN PEOPLE... ITS A CAR FOR GOODNESS SAKE  THERE IS WORST THINGS THAT ARE HAPPENING IN THE WORLD  AND UR WORRIED ABOUT A MATERIAL THING... PISH POSH... GOOD LUCK PEOPLE...   I TOTALLY RECOMEND THIS PLACE  ... GIVE IT A SHOT! More

This one of the worst dealer I have ever deal with. Six month ago I put car in service of engine with car's idle is not stable "idle up and down randomly". After they diagnotic with the engine air control month ago I put car in service of engine with car's idle is not stable "idle up and down randomly". After they diagnotic with the engine air control prolbem and the cost for repair 2800.00 to fix it. After repair Six month later the engine star happen again with the same"idle up and down again" brought car back in. This time they told me some other park were bad, it cost me another 1432.00 for replace " it's ok i believed them in first state" It took a week for repair job, they called me that car are done. I came in pick up my car, just star engine on, it was still the same issue with "idle up and down, not stable". Service manager said take another day to recheck " i am ok with that". Next day, I come back to dealer to see the manager, he told me that it is other parks were bad but they thought it is "not sure 100%" Asked me have to pay for 500 more to for replace my car battery first, then they will diagnotic car again OR i have to take car home now with just like that. I know it hard to believe but it was truth. Damn man, I put in law sue for this dealer. anybody had any idea please welcome. Bad bad damn dealer Please carefull when you deal with this dealer. Special Roy Dyche manager this's guy is asssssh.... Thanks for reading. More

I've taken my 2008 M3 here several times for service because it is the only dealer close to my work. Each time, I've waited an inordinate amount of time just to see a service rep- and this is just oil, because it is the only dealer close to my work. Each time, I've waited an inordinate amount of time just to see a service rep- and this is just oil, filter and fluid regular maintenance under the BMW program. Today it was 45 minutes WITH AN APPOINTMENT, just for the service rep to take the mileage and accept the keys. Don't some independent shops actually change your oil in 30 minutes or less? Ridiculous that someone would have to wait 45 minutes to just drop off a car. It's not like we pay a premium for the brand or anything. The wait for a rep would not have been so infuriating had not others, arriving without an appointment, been serviced first. That defeats the whole purpose of making an appointment. When I asked if I could get the first available rep because I had to get to work, the response was "now that you have a 'hat', if I change it they'll get mad." So much for customer service. On a previous occasion, they couldn't even get my oil change done on the same day they had the car, so they had to pick me up in the shuttle and get me a loaner for the night. Just horrible customer service. I'm thinking it's worth the $50 or whatever to rent a car from another dealer to avoid this place. More