South Bay BMW - Service Center

I went along with my sister to get her BMW serviced. I have a Chevy and expected it to be the same type of experience. Boy was I wrong. You can tell the level of service and courtesy to the customer is fa have a Chevy and expected it to be the same type of experience. Boy was I wrong. You can tell the level of service and courtesy to the customer is far superior. I'm really happy to know Marc is taking care of my sister. More

Marco was very friendly and helpful during the routine maintenance that was done on my X5. He answered all my questions about the maintenance program that I currently have, and he told me the upcoming it maintenance that was done on my X5. He answered all my questions about the maintenance program that I currently have, and he told me the upcoming items that should be checked on my car over the next year. He showed me to the waiting area and asked if I needed anything, including an iPad to access the internet (bonus for this BMW location). He also kept me updated on the progress that was made on the vehicle inspection. More

Marco is a great service advisor. I took my car to him after a friend's referral and I am glad I listened. This dealership really focuses on providing excellent customer service. They even gave me a loane after a friend's referral and I am glad I listened. This dealership really focuses on providing excellent customer service. They even gave me a loaner so as not to interrupt with my daily schedule! More

Ernie is the Man!!! i always visit him when i service. he was a great dealer, friendly and always helpful. One of those guys that doesnt desert you after the sale is complete. i will definitely buy agai he was a great dealer, friendly and always helpful. One of those guys that doesnt desert you after the sale is complete. i will definitely buy again from him and refer any friends looking for a BMW. More

Upon arriving, I was immediately directed to the proper place and Marco was very kind and informative and attentive to my needs. The process went quickly and smoothly thanks in great part to Marco. He ca place and Marco was very kind and informative and attentive to my needs. The process went quickly and smoothly thanks in great part to Marco. He called me as soon as the work was done and when I picked up the car, he attended to some other questions and needs I had very quickly and patiently. Marco gave excellent customer service and I thank him. More

I was very impressed with the level of service provided at South Bay BMW. From the point of scheduling to the Shuttle ride - everyone was very courteous and timely. Every service issue I raised was resol at South Bay BMW. From the point of scheduling to the Shuttle ride - everyone was very courteous and timely. Every service issue I raised was resolved in a timely manner. My interaction with the Service Consultant, Marc Pizzuto was excellent. Marc's customer Service skills are top notch. He was very attentive to ensuring the service issues I raised were properly noted for resolution. Marc was extremely polite, professional. As a Sr. Director for an International Company, I understand and value the importance of customer service and the impact it has on a company's image and brand. Based on my experience, without question, Marc Pizzuto is a real asset to South Bay BMW. Top notch, Marc definitely contributes positively to your organizatiion! Over the years, I have leased four z4's, my Husband has leased one 3 series, and one 1 series, and our son has leased a mini. When the time comes, based on the inetraction with Marc - we will definitely come to South Bay BMW. More

This is my second time visiting south bay for service and it has been excellent both times. My service rep. Kevin Smuckler is extremely professional,friendly and patient. All the employees are pleasant and g it has been excellent both times. My service rep. Kevin Smuckler is extremely professional,friendly and patient. All the employees are pleasant and give the highest level of customer service. I use to be a client at Santa Monica BMW and after my experience at south bay BMW and Kevin Smuckler I will never go any where else. naz Oakley More

Definitely better than my experience at Alexander BMW in Los Angeles. Marco Pizzuto was quick and I didn't feel rushed!!!! Los Angeles. Marco Pizzuto was quick and I didn't feel rushed!!!! Great place for people who don't have time to waste!! More

Darryl Kwock & David Araujo are awesome! They are both very knowledgable and helpful every time I come to the dealership. Whether it is to purchase a car or get it serviced, I always feel good about my e very knowledgable and helpful every time I come to the dealership. Whether it is to purchase a car or get it serviced, I always feel good about my experience upon leaving the dealership. Thanks to both of them for all their help and always making me feel important! More

Marc was OUTSTANDING. He was knowledgeable, friendly and had me in and out in a loaner in no time. I bought my 128i at Sterling BMW in Newport Beach and haven't had the best experience with them. Because had me in and out in a loaner in no time. I bought my 128i at Sterling BMW in Newport Beach and haven't had the best experience with them. Because of Marc's excellent service I will be purchasing my next BMW at South Bay. If you have a service issue with your vehicle, make sure to ask for Marc! More