South Bay BMW - Service Center

Only have gone to SB for service because of location. Have purchase 5 bmws, never from south bay. Way too many games they play. Their service costs are higher than any other dealer. You have to negotiate Have purchase 5 bmws, never from south bay. Way too many games they play. Their service costs are higher than any other dealer. You have to negotiate the price for service and they end up dropping their price 30%. Went in recently for air bag seat belt malfunction. It took4 hours to tell they found nothing for $175. I then drove with the tech who diagnosed the problem in 5 minutes. Had to then renogtiate the price for 15 minute fix. After wards my ipod port did not reconize my ipod which had worked fine until this time. They wanted another 175.00 to diagnose. If you are out of warranty go to an independent for half the price. More

Certain service and "quality management" staff at this dealership (they know who they are)are totally useless and unreliable, will tell you what you want to hear to get you off their back. They fo at this dealership (they know who they are)are totally useless and unreliable, will tell you what you want to hear to get you off their back. They follow up either by phone or email rarely, and only after you have them contacted numerous times first. The issue with the brakes on my wifes 328i started back in October and has now been forgotten. They put a car back on the road with dangerous brakes. The warranty was 1 day over and they wouldn't offer a "good faith" extension. They then wanted $4,000 to fix them. I contacted BMW Corporate, still no help. Between my wife and I we have owned 3 BMW's, 2 525's and now a 328. It will be the last I ever purchase so long as South Bay BMW is the closest dealer to my home. More

The ABSOUTLE WORST EXPERIENCE I have ever had dealing with a BMW shop hands down. I own a 2005 BMW 545i and I went in for a routine brake fluid flush and a safety recall (which is free to repair of cou with a BMW shop hands down. I own a 2005 BMW 545i and I went in for a routine brake fluid flush and a safety recall (which is free to repair of course) and they charged me $420. $290 for the brake service and $130 for a "standard scope". They also wanted $265 for an oil change. Are you kidding me? They wanted another $265 to replace my micro filter. After they performed their “32 point inspection” they actually quoted me $3900 for the total repair. They claimed I had a vacuum pump leak and an oil gasket leak. Whether or not the latter is true the prices at South Bay BMW are absolutely ridiculous! More

Mark Pizzuto is an excellent Service Consultant. He has really gone over the top to provide excellent service for my car. We had some issues on the car which could have easily been put back on the customer really gone over the top to provide excellent service for my car. We had some issues on the car which could have easily been put back on the customer. Instead of going down the finger pointing road, Mark and his team took the high road and took the majority of the cost of the repair. They are very fair to deal with. More

I HAD A VERY GOOD EXPERIENCE AT SOUTH BAY ON 12/29/2010. I HAD A VERY GOOD EXPERIENCE AT SOUTH BAY ON 12/29/2010. I TOOK MY VEHICLE IN FOR SERVICE FOR AN OIL CHANGE AND AN ALIGNMENT. ANDY AND MARCOS WERE V I HAD A VERY GOOD EXPERIENCE AT SOUTH BAY ON 12/29/2010. I TOOK MY VEHICLE IN FOR SERVICE FOR AN OIL CHANGE AND AN ALIGNMENT. ANDY AND MARCOS WERE VERY INFORMATIVE, HELPFUL AND CURTIOUS. I WILL HIGHLY RECOMMEND SOUTH BAY SERVICES TO MY FRIENDS AND FAMILY. More

The service rep Marco went above and beyond to work with my warranty company. He was very diligent about keeping me informed of the progress on my repair. I drive 45 minutes out of my way each direction t my warranty company. He was very diligent about keeping me informed of the progress on my repair. I drive 45 minutes out of my way each direction to bring my car to this dealership and it has been well worth it. I have had other warranty work done at this dealership previously and experienced the same results with a different service rep and mechanic. This dealership goes the extra mile. I also want to add that when I purchased my vehical from this dealership I got a screaming deal (used 7 series). More

I just leased a new vehicle from South Bay BMW and due to tremendous bad luck, I got a nail in my back right tire after driving the car just a few miles. I also did not buy the tire protection program, a mi tremendous bad luck, I got a nail in my back right tire after driving the car just a few miles. I also did not buy the tire protection program, a mistake in hindsight, but I didn't really understand what run flat tires were. When I arrived, the service department was very busy and I sat in my car waiting for a bit, but when Marco came out, he was very quick and efficient. He understood that I was also in a bit of a hurry and was able to ascertain what the problem was, if they had a tire in stock and to get his team to change it ASAP. It was also already past 5 pm where many dealerships would try to pass on overtime costs to the customer, etc. I won't lie, the tires are very expensive and I would rethink getting another vehicle with run flats, but the service I received from Marco was very good and I would go back to see him if I have future problems. More

I've bought my first BMW back in 1999 from this dealership and I can say that service was mediocre then when they were still small. I told myself to never come back here and have been buying my car dealership and I can say that service was mediocre then when they were still small. I told myself to never come back here and have been buying my cars at a different dealership then.----BUT that all changed after I went there for my first service on my 2010 5 series a month ago. Marco Pizzuto was very helpful and goes the extra mile as far as customer service is concerned. He epitomizes the meaning of excellence in service as would be expected from a luxury car dealership. The valet people are very courteous as well. I went there again yesterday for a maintenance service and Marco once again went the extra mile, keeps his word, keeps me updated on status and even offered to wash my car (which I never experienced from the dealership where I bought my car from). Most of my family and friends drive a BMW and I would recommend them going to Southbay for Sales & Service. More

Amazing service. I felt like i was in a 5 star hotel. I was treated with great respect and felt like they truly respected my time. I wish that i lived closer, so i could always go to this service center. was treated with great respect and felt like they truly respected my time. I wish that i lived closer, so i could always go to this service center. I was helped by Marco Pizzuto and he was fantastic. More

Marco was an amazing service consultant. My car had unexpected problems and he got me into a loaner car and took care of everything! I have purchased my last 2 cars from South Bay BMW and I will contin unexpected problems and he got me into a loaner car and took care of everything! I have purchased my last 2 cars from South Bay BMW and I will continue to in the future. They are so professional and friendly, I wish every business could be run like South Bay BWW! More