South Bay BMW - Service Center

I've been dealing with SB BMW for several years (and 3 vehicles) - the service has always been outstanding! Kevin Smuckler goes above and beyond taking care of his customers - even last minute when I had vehicles) - the service has always been outstanding! Kevin Smuckler goes above and beyond taking care of his customers - even last minute when I had a nail in a run-flat tire! Thanks for the great Customer Service - it's RARE these days! More

I for one have never had any problems with service or sales at South Bay BMW. Kevin is my CA and he has taken care of me and my family members as if we were all VIPs. Always knowledgeable and if he does sales at South Bay BMW. Kevin is my CA and he has taken care of me and my family members as if we were all VIPs. Always knowledgeable and if he does not have the answer, he does not bs you with dealer lingo, he simply states I will find out the answer to your question and gets back to me. As customers we too have to be more patient, as I have heard other customers' requests and their CA is trying hard to help but the customer has unrealistic expectations. If we all took Kevin's approach, I believe there would be less misunderstandings in service bay and that goes for both customers and CAs. Previous CAs I had years ago were not as helpful as Kevin is today. More

I know the dealer only through my dealings with Sergio Herrera, and I have no complaints whatsoever. He is friendly, helpful, and appears competent. The prices could be lower, but I am sure that Sergio Herrera, and I have no complaints whatsoever. He is friendly, helpful, and appears competent. The prices could be lower, but I am sure that Sergio is not responsible. I started with another service consultant, then somehow (without a specific reason) changed to a second one, and then to Sergio. I have remained with him and have no intention to change. More

South Bay BMW is the BEST !!!! I had a problem with my car and had visited several dealerships and not one was able to diagnose or figure out the solution, until I visited the guys at South Bay. If it wa car and had visited several dealerships and not one was able to diagnose or figure out the solution, until I visited the guys at South Bay. If it wasn't for Kevin Smuckler, I was ready to sell my car and probably not buy another BMW again. He was the only advisor that actually went the extra mile. He was able to provide a very knowledgable shop foreman, Craig, that went out on a test drive with me and within a short period of time, the problem was solved. Kevin always kept me updated and made the procedure painless. I was so relieved the problem got solved and I fell in love with my car again. Thanks Kevin, Craig and the rest of the crew at South Bay for making my life a lot less stressful. More

I have been dealing with South Bay BMW for about six years now, primarily with the service department although I recently leased an X3 there. I have always found the personnel there to freindly, courteo years now, primarily with the service department although I recently leased an X3 there. I have always found the personnel there to freindly, courteous and knowledgeble and have never had a bad experience. In particular, my service advisor, Kevin Smuckler, has gone the extra mile to make sure that my needs were taken care of whenever I brought my car in. Also the facil;ity there is clean, organized and welcoming. I would not hesitate to recommend this dealer to anyone. More

always welcoming and accommodating my requests have been dealing with Kevin Smuckler for few years now going beyond excellent job and always going the extra mile to make customer satisfied would definitiv dealing with Kevin Smuckler for few years now going beyond excellent job and always going the extra mile to make customer satisfied would definitively recommend dealing with him and the dealer More

Had many service problems that I brought my new car in for. Obsurd problems that would never happen on most any other vehicle that I could purchase. Most of these had to be repaired during the extended wa for. Obsurd problems that would never happen on most any other vehicle that I could purchase. Most of these had to be repaired during the extended warranty which cost us a minimum of $200/visit regarless. Module to light the headlamps went bad, they refused to fix it cause they could not find the problem. I drove for years on an intermittent headlamp until I found a private repair shop that would bill the insurance. The dealers excuse, was that when I brought it in they didn't see anything wrong. In the process the ignitors headlamp burned out the lamp given that it continued to fire when the lamp would not light which I had replaced. The tail lights shorted out and both assemblies had to be replaced, which they said was not covered by warranty even though I was well within the timeframe. BMW came up with a ground wire fix to keep it from happening again, but they never took responsibility for it. The sun shade broke twice during ownership. I was told it was not covered by extended warranty and is still broken today becuase only the dealer can fix a sunroof and I would never go back for any service, unless BMW is paying for it. Other issues: various engine leaks, front left and right window motors, engine mounts, sunroof leaks, overflow coolant container cracked, washer motor failed, returned after service with a loose spark plug wire which caused it to misfire, all belt tensioners had to be replaced and various over charging for maintenance service that cost 2 to 3 times the independant shop rates. More