South Bay BMW - Service Center

Terrible service . They forgot to put my engine cover back on, forgot to check oil, and I had to return my car 5 minutes after driving off because they didn't fix it c . They forgot to put my engine cover back on, forgot to check oil, and I had to return my car 5 minutes after driving off because they didn't fix it correctly the first time. Do not take your car to get serviced here. More

Irresponsible Dealer I leased a 2014 328i from South Bay BMW. When the car was one week old, they examined one of the tires for potential defects. Fast forward to last wee I leased a 2014 328i from South Bay BMW. When the car was one week old, they examined one of the tires for potential defects. Fast forward to last week, I was rotating tires and found that South Bay mechanics tightened the one wheel so much that I could not break loose the bolts. The other three wheels came off easily. I took the car to South Bay and the service adviser ignored my complaint. He told me that they will charge $106 for rotating tires and did not bother to look at my maintenance records to verify my complaint. I left and took the car to another mechanic I trust. My mechanic had to use a 3-foot long breaker bar to loosen the stuck wheel. If a dealer cannot change a tire/wheel correctly and do not have the courtesy to look through maintenance records for a one year old car under factory warranty, they do not deserve my (or your) business. More

Rip Off Service This is my third BMW dealership due to moving. DO NOT take your BMW to this dealership. Outside the warranty you will be ripped off, and that’s sayin This is my third BMW dealership due to moving. DO NOT take your BMW to this dealership. Outside the warranty you will be ripped off, and that’s saying it lightly. If you are still within the warranty you will be constantly fighting with the commissioned service advisors on covered items. EVERYTIME I took it in I had to fight with the service advisor. 3 out of 4 times I had to pull out the warranty paperwork, Call BMW and had them explain that items were covered. They finally agreed and repaired it but every time I went in for warranty work they wanted to charge me $1000 for something that was wrong. Most people would just pay. Even one of the BMW customer service people said that they shouldn’t be doing that. Forget about taking it after the warranty. I took it in since my check engine light was on and my car was barely running. According to the service advisor, since my car was over 100,000 miles I had to do some routine maintenance work. When the service advisor called me back he said the repairs would total $8,245. That was just for routine maintenance. I asked the guy why I would spend that much on a car that is barely worth $10K. I had to get my spark plugs changed and coil since it wasn’t running right. $1,600 to change the coil and 6 spark plugs. The spark plugs themselves were $650 for 6. Bosch plugs are $70 for 6. The coil was $600 . Again a bosch one, $125. Funny thing is the next day I got a call asking about my service. I said it was too expensive and I asked why the spark plugs were so expensive. She said that the service manager would call me back. No call back probably because the guy knows it was a rip off. AVOID this dealership. More

"Great & Prompt Customer Service " South Bay BMW should be Proud & Pleased to have a service employees like Mr. Robert Ibarra and Service Manager Kim Skobold for being professional and South Bay BMW should be Proud & Pleased to have a service employees like Mr. Robert Ibarra and Service Manager Kim Skobold for being professional and helpful with their service customers needs, i've been to other BMW Dealership Service but, i never seen or experience an extra ordinary profesional very friendly customer service they have provided me when i brought my BMW 328i for service @ their service drive. You can feel right away that their main goal is 100% Pure Customer Satisfaction and nothing else. This treatment i experienced i believe that their Great Customer Service should be a perfect pattern to all BMW Service Center and i'm very confident that this experienced i had will set a good example to everyone that no other Bmw Dealership Service Center can provide or do the same thing and i can recommend to my entire family & friends and to everyone i know that 'South Bay BMW is the #1 BMW & Mini DEALERSHIP in Los Angeles Area.... More

Thanks! Thanks! Thanks! Your service was superb! I thank you. You are a man of your word. I like the way you called everyday keeping me the loop. The way all personnel worked Your service was superb! I thank you. You are a man of your word. I like the way you called everyday keeping me the loop. The way all personnel worked together was really amazing! More

Overpriced service of vehicles Beware of overpriced service. If you get a quote, suggest you get another estimate at Alexander, Long Beach, or McKenna. Makes me not want to buy Beware of overpriced service. If you get a quote, suggest you get another estimate at Alexander, Long Beach, or McKenna. Makes me not want to buy another BMW. More

Back in March of this year, I had a bad service experience with South Bay Mini. It was escalated up to Mark Brodkin Vice President or South Bay Mini, and he begged me to give them another chance at experience with South Bay Mini. It was escalated up to Mark Brodkin Vice President or South Bay Mini, and he begged me to give them another chance at service. Against my better judgement, I made an appointment for October 29th because several items had to be repaired on my vehicle. The advisor was nice and the service seemed smooth until I was told several items where on backorder and that my oil pump control solenoid needed to be repaired because it was leaking. She told me that they would need my vehicle for at least a day. I asked her to keep me posted when the parts were in so they could do everything at once. Over two weeks passed and they claimed that front mats were still on backorder but could do everything else. I called Tammy Hernandez and said it is an hour each way for me to come down again to do a half job. She offered to pick up my vehicle and drop me a loaner on November 14th. I told her that day would not work and that I cannot be inconvenience any longer. She said the only other choice was the following week but that she would get back to me. On November 11th, I received a call from Mark Brodkin and Tammy Hernandez on a conference call. I explained the situation to both and Mark Brodking promised to call me the next day (November 12th) by 5PM. Waited all day for Brodkin to call so I could get the vehicle serviced. At 5:15PM I called another Mini dealer (Universal Mini) to see if the floor mats were in fact backordered. The parts manager said they were not and that I can come and pick them up as he was familiar with the problems with them. He said he would leave them with his assistant as he was leaving for the day. At 5:35PM I picked up the floor mats and they kindly installed them. I dropped my vehicle off at the service desk and asked them to perform all necessary service as South Bay didn't. They smiled and said they get several customers per month who had customer service issues at South Bay Mini. At 5:54Pm Mark Brodkin finally called but I missed his call that stated he would call me later. I returned Mark Brodkin's call a few minutes later but missed him. Called Tammy Hernandez on her cell phone and explained to her my dissatisfaction with South Bay Mini's lack of urgency to provide descent customer service. She told me she would speak with Mark Brodkin and call me today (November 13th). At 11:23AM November 13th, I received a call from Mark Brodking and Tammy Hernandez again on conference call. Mark Brodkin was unwilling to discuss South Bays failures and primitive so called customer service and went on to accuse me lying about leaving messages for Kim (Kelley) Skovold Service Manager regarding a BlueTooth issue back in March. In the middle of the conversation Brodkin started patronizing me and my family and that they could no longer satisfy me as a customer. I told him that he and his staff had an EPIC FAIL in Customer Service and that he was trying to turn things around and accusing me of making things up. He was in fact making excuses for his falures as a manager. For the record, Kim Kelley Skovold did get two calls from me back in March of 2013, in fact she called me on November 11th to discuss my review of her and her department on this very website. Seven months after the fact? She must be kidding. Not only I left her messages in march I stopped by and also called Jeremy Guenther. Never a response from either. I have phone records to prove all of the above and will provide for a personal apology by Peter Boesen and Mark Brodkin. Also left messages for Peter Boesen but according to gate keepers like Brodkin "he doesn't get involved on this level". Well, may be that is the problem with this culture of substandard customer service. More

Mark Brodkin now owes me TWO detail jobs. The first time they left my one of a kind historic concourse condition E31 outside overnight next to a series of sprinkler heads. THE DEALERSHIP NEVER MADE GOOD O they left my one of a kind historic concourse condition E31 outside overnight next to a series of sprinkler heads. THE DEALERSHIP NEVER MADE GOOD ON THIS PROMISE. the next time, they backed my special order 535 into a pole and it took months of pleading before they would take care of that. Last time I went there, they returned the car to me with grease smudges all over the interior, so I said never again. It gets worse for this dealership. All very avoidable too. Never thought I would find any place worse than Long Beach BMW, but this is it. And the zoo effect by the nonsensical porters is a total joke -- too many games. The guys in the Parts Department have always been great though. Brodkin's job apparently is to go around appeasing people without taking responsibility for anything - obviously it's about eliminating cost and liability for them, and customer satisfaction is not relevant. So this is now the worst BMW dealership I have experienced in my 20+ years of ownership and 35+ in the family. PS. we really used to like the Vasek Polak people - bought 3 cars from them and were loyal until the move. More

I took my BMW to this dealership after having such a horrible experience at the dealership closest to my house, and I couldn't be happier with this dealership! Each and every step of the process of havi horrible experience at the dealership closest to my house, and I couldn't be happier with this dealership! Each and every step of the process of having my car repaired, from making the appointment to dropping the car off, to the loaner car, to the actual repair, to paying for the repairs and picking the car up was consistently over the top professional and friendly! The repair was done correctly, the price was right, and the car was returned to me in amazing condition having received what seemed like a complete detail. My husband worked at another dealership from another manufacturer, and I'm used to the dealership environment. What I was not prepared for was to be treated like a V.I.P. at South Bay, as they don't know who I am or who my husband is. I have and will continue to send everyone I know who owns a BMW, no matter what model, to South Bay BMW. They have a system that works, cheerful, quick, professional, caring and accurate employees, and the prices are fair. Worth the drive! I'm so thankful they're here!!!! More

Had problems with Blue tooth for three months. Tried to make a service appointment three times but no one would call back. Left message for Service Manager Kim Kelley (since she changed her name) but never make a service appointment three times but no one would call back. Left message for Service Manager Kim Kelley (since she changed her name) but never heard back. Left message for Peter Boesen THE OWNER, who is never around but never heard back either. Tried to reach Jeremy Guenther at 8:44 AM but I was informed he doesn't get in until after 10AM. HMMMM, Could it be that all the negative comments are about service due to service managers never return calls and ignore problems? More