South Bay BMW - Service Center

The best service. I live in San Diego and I went to fix the wheels of my X6 and they fixed in the same day thanks to Jorge Gonzalez from Service. He was super nice. the wheels of my X6 and they fixed in the same day thanks to Jorge Gonzalez from Service. He was super nice. More

Enayat Sharaf - The Service Director is the best of the best and the reason for our review. If you have a service issue, ask for Enayat. He treated us like we were all that mattered. One of the best servic best and the reason for our review. If you have a service issue, ask for Enayat. He treated us like we were all that mattered. One of the best service experiences we’ve ever had. Thank you, Enayat!! You are supreme. More

If my car wasn’t on warranty and did not have so many manufacturing issues, I’d never go here. Find a more honest , trustworthy and useful service center manufacturing issues, I’d never go here. Find a more honest , trustworthy and useful service center More

DO NOT SERVICE YOUR CAR HERE. THEY WILL LIE TO YOU. AVOID AT ALL COSTS. I was told by phone there would be a courtesy car available, provided I arrived here in the morning. I spent half an hour driving to th AT ALL COSTS. I was told by phone there would be a courtesy car available, provided I arrived here in the morning. I spent half an hour driving to this location and arrived for my 8 am appointment. My vehicle required scheduled maintenance which BMW handsomely reimburses the dealership for. After checking in, I was told I would not receive a loaner car because I did not originally purchase my vehicle from McKenna South Bay BMW. Wasted 1.5 hours of my life (round trip) with this poor communication of a poor policy. There was an entire fleet of courtesy cars waiting and available yet they chose not to provide one. I just scheduled a service appointment with Long Beach BMW for tomorrow morning, who confirmed they will provide a courtesy car even if I didn’t purchase my car there. Dealers get subsidies and incentives from BMW for providing courtesy cars to customers, so clearly they are raking in that corporate money inconsistent with the intent of the program. This dealership has gone downhill from its previous owner. More

My BMW service was excellent from easy online scheduling to the prompt and courteous attention of service advisor. They even washed my care. Completely Stress-free! to the prompt and courteous attention of service advisor. They even washed my care. Completely Stress-free! More

Customer Service is the worse of the worse dealer. I never had a person lie so much i couldn’t even get angry but disappointed. I also never heard a person say I don’t know and try and not check or bri never had a person lie so much i couldn’t even get angry but disappointed. I also never heard a person say I don’t know and try and not check or bring someone to clear the information. I don’t know.....meaning I don’t care! More

I was able to get my car fixed for less money. It took too long to get my car but I was really pleased with the effort Jorge put in to getting my car fixed for substantially less money than I thoug It took too long to get my car but I was really pleased with the effort Jorge put in to getting my car fixed for substantially less money than I thought. He went above and beyond to help me. Thank you Jorge. More

Willie Reyes is the only person I will work with I have worked with Willie for five years and wouldn't consider working with anyone else. He is a straight-shooter, polite, helpful and very respectful I have worked with Willie for five years and wouldn't consider working with anyone else. He is a straight-shooter, polite, helpful and very respectful. More

Worst Experience In 5 Years To whom it may concern, I'll start off by saying I have been a customer of South Bay BMW for more than 5 years. I never had an issue with any advis To whom it may concern, I'll start off by saying I have been a customer of South Bay BMW for more than 5 years. I never had an issue with any advisor until 2 weeks ago when I took my car there for service. I had a horrible experience with Jorge Gonzalez. When I was asking him questions, he was giving me 1-word answers, he was not very helpful, he was unprofessional and very rude. On 02/11, I took my car in to get checked out for a few things: my car was making noise from under the vehicle on acceleration while while driving, Jorge said it would cost $215 to do the diagnostic and I agreed. Then, the backlight of the odometer was out, he said it would cost another $215 to find out what's wrong with the backlight because it's a separate issue. At first I didn't want to do it because it's a little pricy, but I eventually agreed to get it checked out. Lastly, my left brake lamp was out. I had changed the bulb a month prior but it still wasn't working, so I asked Jorge to check it out as well. Then, we sat down and he had me sign some papers. I agreed on the $430 to diagnose 2 things on the car, then I asked him to call me if we need to change some parts to discuss pricing because I'm a little bit tight financially right now. He said OK, and he also said "it would take ONE DAY." The following day, 02/12, I was waiting for him to give me an update, either a call or text message, but I wasn't getting anything. At around 1:30pm I called him a couple of times but he wasn't answering. I figured he might be busy or having lunch. So I just sent him a text message. He didn't respond until 3:00pm and all he texted was "vehicle is waiting to be diagnosed." Then, I asked him when does he think it will be done. He responded with "looking at tomorrow" I still have the text messages to prove this. At this point, I started to get upset because of poor communication that was being displayed by Jorge. He also promised one day, but that was not the case. I understand the shop can get busy but if you're not certain, please don't give false promises. On 02/13, he called me at around 4:00pm advising me of what's wrong with the car. He said the noise that the car was making was caused by emergency brake line rubbing on drive shaft and it would cost around $1,600 but I declined. He said I also need to change the carrier and the socket for the left brake light and it would cost $400, but I also declined.. I'll be honest I'm not really a car person, so most of the things he said to me on the phone seemed indefinite and unclear to me, so I asked him if I could come and meet him so I can get a better explanation. I live near South Bay BWM, I told him I can be there by 4:15pm, but he said he was leaving soon, and that it would have to be the following day. Friday, 02/14 (3rd day), Jorge texted me at 8:06am saying that the car was ready. I got there at around noon. He knew I was going to ask him some questions, but as soon as I got there, the very first thing he told me was "just go to the cashier and pay" and he points towards the cashier's direction. Now, I want you to please understand how RUDE and UNPROFESSIONAL that was. Then, I told him I needed to ask him some questions but before I get to finish my sentence, he gave me the "give me 1 sec" finger and picked up the phone and made a phone call (or maybe pretended to call someone to avoid me). I waited about 8 minutes until he hung up, then I sat in front of him and I started asking him questions. Just by watching his body language and hearing the tone of his voice as he was giving me 1-word answers, I could tell he didn't want to talk to me at all. Then, I asked him if you provide a copy of the diagnostics and he said "whatever paper the cashier gives you, that's the only paper you're going to get. What I told you is what's wrong with your car." At this point, I didn't see any point of talking to Jorge anymore. I just went to the cashier and paid $430. Then, I asked the young lady from the cashiers if I could speak to the service manager and she introduced me to Charlie Kim. I explained to Charlie the situation and I told him I was really upset and disappointed, and he patiently listened and apologized. Then, I asked him the same questions and I asked Jorge and Charlie patiently answered all of them, then he gave me his business card afterwards. I was impressed with the way Charlie handled the situation. Overall, it was a very bad experience. Jorge Gonzalez was rude and unprofessional and I had never seen or experienced anything like that at South Bay BMW. Sincerely, Roy D. More

Since adding Volvo to the Mini building the customer service has depleted horribly. I used to live bringing my mini to wash every Saturday and now it is a nightmare. There are too many customers to ha service has depleted horribly. I used to live bringing my mini to wash every Saturday and now it is a nightmare. There are too many customers to handle at BMW. Looks nice with a Starbucks but is closed on Saturday. Missing the personal touch. Some valet personnel smell like smokers. More