South Bay BMW - Service Center

Quick Fix With No Problems My wife brought the car home around 3 PM and says the Coolant Warning Light is on. How can that be, it was just in for 40000 service 2 weeks ago. Di My wife brought the car home around 3 PM and says the Coolant Warning Light is on. How can that be, it was just in for 40000 service 2 weeks ago. Didn't they check fluid levels? Called my usual rep Dan Grammer and was transferred to his partner, May Villalobos. (Dan was on much deserved vacation). May said bring it in and we will see whats going on. Arrived around 4. She had us checked in and out in a loaner car in under 20 minutes with a priority rating on the diagnosis since the car had just been in. Diagnosis and repair completed by 2 the next day for crack in reservoir tank which was covered under our extended warranty. Typical flawless, consistent courteous professional service (Thanks May) and all around handling by South Bay BMW Service Dept. Thanks More

Service Apt Great customer service, easy and efficient drop off and pickup. Tim communicated really well with me and when I couldn't make the pickup time it wasn' Great customer service, easy and efficient drop off and pickup. Tim communicated really well with me and when I couldn't make the pickup time it wasn't an issue to hold my car until the next morning. More

Great. It was easy and fast getting in and out of the dealership for service. Tim is a great asset to your service dept. He even had my car washed. Truly imp It was easy and fast getting in and out of the dealership for service. Tim is a great asset to your service dept. He even had my car washed. Truly impressive experience. Thank you. More

Parts Recall Service Had an Appt for Air Bag Recall. Service rep was able to complete that and another service part in same appt. No 2nd appt. needed. Had an Appt for Air Bag Recall. Service rep was able to complete that and another service part in same appt. No 2nd appt. needed. More

Great Service Both Service Rep and Cashier were very polite and helpful. Due to recent death in family I have been distracted and forgetful. They both looked for Both Service Rep and Cashier were very polite and helpful. Due to recent death in family I have been distracted and forgetful. They both looked for sunglasses I thought I had misplaced, (found in car later) and were overall very polite, understanding and helpful. More

Routine Maintenance Visit I was very pleased by the outstanding service I received for my recent routine maintenance visit. The check in was efficiency, the loaner car process I was very pleased by the outstanding service I received for my recent routine maintenance visit. The check in was efficiency, the loaner car process was fast, the service was done on time and the car was returned cleaned. I could not have had a better dealership experience! More

Brake Service Kyle Robinson was very helpful and polite. He had my warranty info up in seconds and the work was completed the next day. The only thing that slowed m Kyle Robinson was very helpful and polite. He had my warranty info up in seconds and the work was completed the next day. The only thing that slowed me down was getting the rental car. More

Excellent service. friendly, fast . accomodating. Halton was super helpful and explanatory on everything. They offered a rental vehicle for the day. clean waiting area with friendly staff. Appreciate Halton was super helpful and explanatory on everything. They offered a rental vehicle for the day. clean waiting area with friendly staff. Appreciate the communication and fast service. More

Excellent Friendly Service At South Bay BMW When I noticed my 7 series air conditioning wasn't keeping me cool on Wednesday during the heat wave, I called South Bay BMW immediately from the road When I noticed my 7 series air conditioning wasn't keeping me cool on Wednesday during the heat wave, I called South Bay BMW immediately from the road. The friendly staff got me the perfect service time with my favorite advisor Willie who got me a loaner from Enterprise whose staff was equally on their game. Willie got my 7 back in the same pristine condition it arrived in the next day with the air conditioning back just where it should be! This is BMW top of the line service! They couldn't be more helpful or friendly. More

Excellent My experience with Felino was professional, friendly, informative and timely. He gave me information about how I use car and why I needed an oil chang My experience with Felino was professional, friendly, informative and timely. He gave me information about how I use car and why I needed an oil change at less than 5,000 miles. More