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South Bay BMW
Torrance, CA
1,230 Reviews
South Bay BMW is one of the top dealerships in the U.S. We enjoy creating fun and exciting experiences for our clients. Clients are most important to us. We hope to be able to share a cup of latte or help with a test drive or help get something fixed on your BMW / MINI for you.
Please let us know if we have done a good job or if we need to improve!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 AM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,230 reviews
February 11, 2022
Doesn’t deal with outer state customers, not happy at all they really need to they really need to More
by Kem
December 22, 2021
I must say this is probably the worst BWM experience that I have had to date. The bar was already pretty low working with these dealerships. There is no transparency here. The experience feels like they a I have had to date. The bar was already pretty low working with these dealerships. There is no transparency here. The experience feels like they are just hustling cars. Don't bother asking how they arrived at the price because as my sales person said, we are not able to share that. We were like its taxes and fees you should be able to give us completely visibility to what we are paying for -- can't be done at this dealership. Drive off increased to over $1000 because he said he made a mistake and then couldn't explain the mistake or the increase. Management needs to get from behind the glass door and step out to the sales floor and start engaging customers. Provide a more transparent transaction and MAYBE people will want to do business with you. I would never recommend this dealership to anyone and now I understand why they have received such horrible reviews. We have taken our business elsewhere. Good luck! More
by recipe_gave0w
Employees Worked With
Mark Homsi
November 19, 2021
We could not have had a better experience in buying our BMW X5. Reggie was friendly and professional. He allowed us an extensive test drive through the hills of PV so we could test how this vehicle handled BMW X5. Reggie was friendly and professional. He allowed us an extensive test drive through the hills of PV so we could test how this vehicle handled the hills and winding roads. George in the finance department was a wiz on the computer and saved us both money and time. We would definitely recommend Reggie and George for anyone who wants a positive car buying experience. More
by Dcalhoun
Employees Worked With
Reggie Jones
October 14, 2021
I recently had a horrific experience with South Bay BMW customer service .... I was returning a loaner car (also after being told after almost 100k miles my X5- which is under warranty until 100k miles - s customer service .... I was returning a loaner car (also after being told after almost 100k miles my X5- which is under warranty until 100k miles - still didn't need new brakes - which would be covered under warranty-- I highly doubt I don't need new brakes after driving 100k miles- and think BMW just doesn't want to replace them under warranty) However when I was returning a loaner car- I waited initially 90 minutes to actually even get the loaner car- but had been warned about long wait ahead of time... when I went to return loaner car... they told me "your car will be right out"... and I waited ..., and waited .... And waited .... And asked the valet attendant several times- please tell me if my car is coming out next? If not I'll take an Uber and pick up my son and come back.... My young son was waiting outside a swim lesson for me and I had no way to communicate with him.... I told valet attendant this multiple times and she kept just looking at me Blankly and insisting my car would "be right out". This was OBVIOUSLY NOT TRUE and I ended up waiting almost 45 minutes for my car to be pulled up.... Which is absolutely unnecessary and unacceptable... but I was mainly upset about my son waiting alone ... and if the valet girl had been up front and honest about the time frame it could have been handled appropriately. The only reason my car was brought out in 45 min was I had to ask my service advisor to get it. I was extremely upset and asked to speak to manager and despite multiple emails never heard from anyone. With the expensive charges etc I am shocked at the terrible service I received and how mismanaged and disorganized South Bay BMW is... and clearly disrespectful toward their long term customers. More
by JennS713
Employees Worked With
Na
September 16, 2021
Pour service from dealer disappointed I had a bad service and experience with this dealer it’s not convince to use this dealer, warranty service service and experience with this dealer it’s not convince to use this dealer, warranty service More
by Mara_koszar
Employees Worked With
September 12, 2021
Worst experience ever I don't understand why I purchased a BMW for this type of treatment.Took my new car in for a tire service and I must say the customer service and service tech were extremely rude and u a BMW for this type of treatment.Took my new car in for a tire service and I must say the customer service and service tech were extremely rude and unprofessional the service tech Jorge was by far the worst experience I have ever had unprofessional and rude to customers.i guess BMW don't live by the model customers satisfaction comes first.Too bad I will be finding a new dealership to service my car. More
by tomy
Employees Worked With
Jorge Gonzalez
September 12, 2021
Very unprofessional, reached out to South Bay BMW for a new vehicle and was responded by Mark Homsi, who is by far one of the most unprofessional sales rep I have ever dealt with over the last 20 years. He new vehicle and was responded by Mark Homsi, who is by far one of the most unprofessional sales rep I have ever dealt with over the last 20 years. He had no interest in helping and was quick to push me away from buying a new vehicle. I expect better from a brand like BMW, I hope the rest of the reps over there aren't all like Mr Homsi. More
by F32Coupe
Employees Worked With
Mark Homsi
August 31, 2021
I would never encourage anybody I know to deal with this Dealership. Especially Jorge in the service department. $1300 for an oil change. Price Gougers Dealership. Especially Jorge in the service department. $1300 for an oil change. Price Gougers More
by jayreal21
Employees Worked With
Jorge Gonzalez
August 13, 2021
AVOID THIS PLACE!!!!! There are many dealerships across Southern California, and if there were not, you would still be better to go elsewhere. I have purchased dozens of vehicles and 6 BMW's, I have never Southern California, and if there were not, you would still be better to go elsewhere. I have purchased dozens of vehicles and 6 BMW's, I have never had an experience at any other So Cal dealership like here. The purchase experience was terrible, the condition of the vehicle upon delivery was terrible, management is AWEFUL, and the post sales support is terrible. They will do anything to quickly get you into a vehicle, and then they will not honor any promises. Buyer beware. More
by socalsurfer101
Employees Worked With
Jamil Zaklit
