South Bay BMW

Some back story... I purchased new stock tires for my '09 M3 from a dealership OTHER than South Bay BMW, name of which I will not mention, and I had that dealership mount, balance, and align my tires and rim M3 from a dealership OTHER than South Bay BMW, name of which I will not mention, and I had that dealership mount, balance, and align my tires and rims. After they completed their work, I paid and took off. The next day I was driving to work at about 75 mph and my steering wheel started to shimmy so bad that I had to slow down in order to regain full control of my car. Pissed off, I took my car back to the dealership and had them re-balance my tires. This time after I left I drove my car around and realized that it had less shimmy, but it was still prevalent. Few days later a couple of my wheel weights came off and flew into my wheel well, so, for a third time, I took it back to the dealership and they replaced the wheel weights... Steering wheel shimmy still there... So I decided to get a second opinion. Enter South Bay BMW (and more importantly Alex Caicedo, Hep, and the extremely helpful tire team at South Bay) to the rescue... I called Alex up (got his name from all the great reviews on bimmerpost.com) on Friday morning, and he said to come in that same afternoon, I was ecstatic. Got there and waited no more than 2 minutes and Alex was on the scene gathering information about my car to better inform his tech. I took Hep (a resident BMW expert and a really down to earth cool guy) for a spin and he immediately realized that there was indeed a problem. Back at South Bay BMW, Alex had one of the tire experts take a look at my wheels. As it turns out, the other dealership had used the wrong type of wheel weights to balance my rims. Alex had the tire expert balance my wheels and I immediately felt a difference when I took it out for a spin. The steering wheel shimmy was gone and my M3 was sticking to the ground like it was meant to. I definitely learned my lesson trusting a dealership other than South Bay. I do want to thank Alex and the service team at South Bay for their hard work in resolving the matter in a quick, efficient manner. Thanks South Bay! More

I do not live far from this dealership and purchased my 2006 650i from it new. I take it in for maintenance and I frequently do not have an appointment. But the dealership always fits me in and I think th 2006 650i from it new. I take it in for maintenance and I frequently do not have an appointment. But the dealership always fits me in and I think the work is done professionally and accurately. My maintenance and service warranties just expired and I reupped for 2 (maintenace) and 3 (service) years and plan to take it to them for it's needs. BMW service costs must be second highest in cost to Ferrari, but since I value my car the cost is relative. My service writeer is Alex Caicedo and he's the only one I have dealt with in the past four years. In short, his professionalism is unsurpassed and he really goes the extra mile to make sure his customers are satisfied. I am also very happy with the finance manager who has assisted me in extending my warranties. More

It took them 2 days to check out the car. Dropped it off Mon 11AM and picked it up Tues 5PM. Took way too long just to check out the condition of the car. Also, as soon as I got back home there was a notice Mon 11AM and picked it up Tues 5PM. Took way too long just to check out the condition of the car. Also, as soon as I got back home there was a noticeable scratch on the front passenger side of the car. I went back to the dealership right away within 5 minutes, because I live about a mile away from the dealership. I went to talk to them about the issue and they told me that they weren't responsible. I saw security camera around the perimeter, so I asked them to check the camera because the scratch was big enough to be shown on the camera. However, they told me NO and call the cops and write a report if you want. I called the cops but told me that it was civil matter and couldn't help me out. My mom raised her voice because she became upset. The service manager came up to her and said, "I don't want to speak with someone who can't speak English correctly, and I never want to discuss this issue with you again" and walked inside. It made my mom feel like she was discriminated because she couldn't speak English well. It wouldn't have been a big deal if they just said, "Oh, it may have happened here. Let me go check the security camera and see if there was a scratch on the car before you left" but instead they treated us as if we were scam artists. More

This dealership is around the corner from my house. Months ago, when I was researching cars, I had gone by and Luke had helped me narrow down what I wanted. After that I'd done alot more research on t Months ago, when I was researching cars, I had gone by and Luke had helped me narrow down what I wanted. After that I'd done alot more research on the car I wanted and knew the price I was looking for, and the features. Fortunately South Bay had one in stock (in Hermosa) and the dealers allowed me to test-drive a bmw from Torrance their other lot, so I could test-drive the one I wanted back, which was really nice. They didn't pressure me with my decision, and gave me a good deal on the car. ( I had been to a couple of other dealerships as well) Both Ernie and Luke (who remembered me from before) were very honest about the car's features, and laid back, which I like. They didn't try to pressure me, and even bought me lunch. The next day I went back with a paperwork issue, Luke saw me in the showroom and went out of his way to go with me to finance and work it out, even though it was a busy day on the lot. I also appreciate the vip extras that South Bay BMW has, I will be using those free car washes alot. More

Just purchase a new 335i from South Bay BMW. Ok so here it is, If you are looking for a new or used car, the first thing you should do is find a car that you like, choice the options, etc and then you need it is, If you are looking for a new or used car, the first thing you should do is find a car that you like, choice the options, etc and then you need to call my sales guy, His name is Josh Avila @ south bay BMW. Nieces and most professional guy I have ever met. Very knowledgeable and will not pressure you. He will take the time to show you all your options. I buy and lease cars for almost 15 years and this buy far has been my best experience, you must go see Josh. Email him at Javila@southbaybmw.com or call him at 310.939.7300 and ask for him. Tell him Jason Andrews refer him. I love my New BMW!!!!! Thank you JOSH!!!!! More

My husband took the car for a change oil light then therecommmended the car needed some extra work that added up to 4800 Supposebly they changed the ratiator when we brought the car back the car was s therecommmended the car needed some extra work that added up to 4800 Supposebly they changed the ratiator when we brought the car back the car was smoking. We open the hood and water is coming out of a hose. Call the dealer sent a tow truck, we had to pay for the tow truck they said a hose needed to be change 600 more for their mistake now car is saying engine check when according to them everything had been change in the car. I'm ferrous I can't still believe how aweful they are. iS THERE ANYONE WE CAN CONTACT FOR THIS DEALER TO BE REVIEWED,,,,, More

I was extremely unsatisfied with my experience at South Bay BMW. I went in with the intention of leasing a 2011 128i. BMW's website listed a great lease offer of 329/month. I went in and told them I was in Bay BMW. I went in with the intention of leasing a 2011 128i. BMW's website listed a great lease offer of 329/month. I went in and told them I was interested in it and they refused to cut me a deal. They kept playing "funny" math and tried to pad the overall price/fees. I had to walk out. I am a very well informed customer and i felt they tried to take advantage of me, I am not sure why but I am in my early 30s and Latino. I hope that had nothing to do with it. I ended up calling a different dealer and got the lease offer. It's silly that I had to go through that with South Bay BMW. More

Kim always take care my my car needs. Cars are no cheap to maintain, but you get what you pay for. They do offer loaners with an appointment. Most people have to understand that they are not the only perso to maintain, but you get what you pay for. They do offer loaners with an appointment. Most people have to understand that they are not the only person driving a BMW in the LA area so sometimes yuo have to wait for an appointment. Go see them, they do care about who they are and how they do things. More

This dealer is a rip off. Tried to fraud BMW with work they did on my car that they never did. When i complained they proceeded to treat me horribly. Got to the point they asked me not to come back. I they did on my car that they never did. When i complained they proceeded to treat me horribly. Got to the point they asked me not to come back. I recomend you stay away from this service department. More

BMW promised to pay for rental, on service agreement. Service back in November, 2009. Apparently, BMW never paid bill, Enterprise rental took money out of account without so much as a call, letter, emai Service back in November, 2009. Apparently, BMW never paid bill, Enterprise rental took money out of account without so much as a call, letter, email that the bill was coming, needed to be paid, etc. Shocked, but not surprised. If they were the last BMW dealer on earth, I would take the manual and figure it out myself. More