Sound Ford - Service Center

I have never been treated so poorly by a dealership in my life! I called and spoke to Shawn, one of the managers in the service department prior to going in for my scheduled appointment. She told me that the life! I called and spoke to Shawn, one of the managers in the service department prior to going in for my scheduled appointment. She told me that there would be no charge for the service that I needed. I took my car in and 7 hours later after not receiving a phone call with an update or quote, I called to check on my car. I was told that not only had they looked at the item that I needed looked at in the front seat, they had ran a full diagnostic check, that I did not approve for them to do. When I arrived to pick up my car, she charged me more than $82.00 for a diagnostic check that I did not request and said that they recommended over $1,100 in needed repairs. Shawn agreed that she told me that there would not be a charge and said to me "Don't worry GIRLFRIEND I will get you out of here without paying. I asked her if she calls all of her customers Girlfriend and that I was not her girlfiend! She kept speaking to me in an un-business like manner. I will be writing her boss and Mr. Ford himself. DO NOT TAKE YOUR CAR TO SOUND FORD OF RENTON!!! More

I recently went to sound ford to get my 2009 mustang GT worked on because i had a door ding and the service was great and price was even better. great job looked great and took shorter then originally thou worked on because i had a door ding and the service was great and price was even better. great job looked great and took shorter then originally thought. tracy was a great help and was very very knowlegable. More

Brought my car in for some scheduled maintenance and they found something i did not even know about and gave me a great deal to fix them both in one appointment- at least 40% cheaper than i was quoted elsewh found something i did not even know about and gave me a great deal to fix them both in one appointment- at least 40% cheaper than i was quoted elsewhere and they had the work done in one day.. I will definitely be back. More

My visit to Sound Ford was very pleasant. Scott was very helpful and solved all of my problems. It's very nice to have such great customer service. I felt as if they really cared about me. I will recommend helpful and solved all of my problems. It's very nice to have such great customer service. I felt as if they really cared about me. I will recommend Sound Ford to all of my friends and family! More

I was headed to Seattle last Thusday night and my truck broke down about 8:30pm. After calling around to find someplace that was still open I called Sound of Renton, Scott got me in with no appointment and broke down about 8:30pm. After calling around to find someplace that was still open I called Sound of Renton, Scott got me in with no appointment and had the mechanics working on it really fast. They also gave me a ride home. No charge!!! I got a call the next morning from a lady named Shawn she explained that She and the mechanic had found the problem. And could have me back on the road by noon. I was thrilled. Shawn called around 11:30 and said it was all done and she was able to save me a couple hundred bucks on the work. She saw that her driver had dropped me off and asked if I needed a ride. Bottom line is I normally go closer to my house in Kent for service but I'm happy to drive a little further North for that kind of service. I definitely recommend Sound Ford. More

My car has been in the shop 6 times in the year that I've owned it for the same creaking noise in the frontend and they tell me it's fixed and within hours after driving it it makes the same noise it did whe owned it for the same creaking noise in the frontend and they tell me it's fixed and within hours after driving it it makes the same noise it did when I brought it in. I have been waiting for 1 1/2 mos. for a call back for a loaner to bring it in for what will now be the 7th time. I have called 3 times in that month and was called back once by a man named Mike who told me I would have a car and then cancelled on me the day I was supposed to have it. It's been over a week since then that Shawn was supposed to call me with a loaner car. Still no phone call. I have resigned myself to the fact that my car will never be fixed-at least not by anyone at your shop! Scott did tell me that even though the problem wasn't covered on my warranty-go figure-after all the trouble I've gone through he would do it for free. That would have been great if it would have gotten fixed. He also told me I needed an alignment which I wouldn't doubt since I obviously have a suspension problem that you can't fix!! I had you do that and he said he'd throw in the rear alignment for free. Well that's great too except that it's a front wheel drive car and it didn't need the rear wheels aligned! I just wish that if you can't fix it you would have the integrity to admit it and I'll find someone else who can fix it. I think I have become a pain in your neck because you can't fix my car and I'm getting angry about it and you are putting me off in hopes that I will stop asking you to fix the car you sold me!!Great customer service. More

After purchasing a 2008 Ford Mustang, v6, 4.0 with a 3 year warranty and 879 miles on it in April 2008, I went to the store last week and on my return trip home my car bogs down in first gear when I try t year warranty and 879 miles on it in April 2008, I went to the store last week and on my return trip home my car bogs down in first gear when I try to take off across an intersection, but seemed to get going in 2nd gear. Knowing I have a 3 yr warranty, I attempted to go ahead and drive to Sound Ford in Renton, Wa (where I purchased the car), from W.Seattle. I noticed smoke coming thru the ac vents, couldn't get into 3rd gear, the car started losing power, then it died on I-5. I could start the engine, but couldn't move. I called the towing company that delivers to Sound Ford, and had the car towed the rest of the way there. Sure, they loaned me a focus to drive because "it may be a day or so before they were able to look at" my car - that was @ 1:30pm fri afternoon. Around 7pm Sat evening a service tech calls and tells me the car needs a new clutch, its not covered by warranty (friction part), and its gonna cost $2100.00 to replace a clutch, just a $350.00 clutch! She says I need to apply for a Ford Credit Card and will leave a note on our "paperwork" that we will be filling out an appl when we bring the loaner back on Tues. (this was memorial weekend). We called dozens of tranny and clutch specialists ie: Ray at Walt's, Pete at his Renton tranny shop, Robs tranny, to name a few. The absolute, most highest amount any of these mechanics would charge for a "very worst case scenario" figure was $1500.00 TOPS! That would INCLUDE towing (most shops), clutch replaced, resurfacing, AND labor. We returned the loaner on Tues and asked Patrick (soundford svc mngr)for the keys to our car, he said "hold on let me see the notes sean has on your car...", then starts stuttering and says "yeah, you have a balance of $165.00 for the hour the technician spent 'looking at the car', The diagnostics weren't covered by the warranty because they ended up showing the problem was the need for a new clutch which contains a friction part". We had to pay that $165.00 before he would give me the car keys. We can't GET a 'Ford Credit Card' to fix the stock clutch that broke at 20,000 mls., we don't have $2100.00 to give them for a $350.00 part & $1750.00 in labor(4 hrs work tops), we can't just leave the car at soundford. So, the shop (Aamco)that towed our car away from soundford located a clutch for our car - which is so new only Ford motor co sells them right now - gave us a 2 yr/20,000 mile warranty on the clutch & work done (friction parts & all), took $550.00 to get the part ordered & installed and let us make payments on the $700.00 balance. Gary at Soundford contacted us 3 days AFTER we had our car towed to another shop to tell us 'Ford Motor Co authorizes him to pick a customer to help once a year with repairs and he would have been able to replace the clutch and pay for all but a couple hundred for labor, but now, a non-Ford ASE certified mechanic has "looked at" the car, so there is nothing he will do', even if we towed the car back to soundford. THERE IS NO WAY THEY WILL EVER TOUCH MY CAR AGAIN! I WOULDN'T RECOMMEND DOING ANY KIND OF BUSINESS WITH SOUNDFORD. THEY KNEW THE CAR HAD 890 MILES & "EXCESSIVE WEAR" ON THE BACK TIRES WHEN WE BOUGHT IT, PROMISED TO ACKNOWLEDGE THOSE MYSTERIOUS MILES IF & WHEN ANYTHING SHOULD "PREMATURELY 'BREAK DOWN'", ITS WHY WE BOUGHT THE USELESS FENDER TO FENDER 3 YEAR WARRANTY! More

I had my 2003 ford taurus in for repair work, they had the car for 2 weeks and returned it with fire damage in the engine bay and denied they did it. I was wondering why this work that they told me would the car for 2 weeks and returned it with fire damage in the engine bay and denied they did it. I was wondering why this work that they told me would take 2 days took 2 weeks. NEVER GO TO THIS PLACE FOR SERVICE! More

I brought my truck in to have the passenger door lock fixed. I knew exactly which part needed to be replaced and told them. They told me they had to do a diagnostic anyways and do a free check on recalle fixed. I knew exactly which part needed to be replaced and told them. They told me they had to do a diagnostic anyways and do a free check on recalled parts. The door lock happened to be one of the recalled parts. I was gone for three hours and came back to them telling me a long list of other things I needed done, they told me an actuator (door part) was $300 when it's $35 at the most. (http://www.am-autoparts.com/AM/Door-Lock-Actuators/Ford/F-150/-/AM-34274813/?utm_medium=shoppingengine&utm_source=NextagSF) Wanted to charge me $900 to do both doors. I refused and still ended up having to pay $145 and wait an extra hour for them to put my car back together. No actual work got done I wasted 4 hours and $150. Now I'm out my money and my door STILL doesn't lock. It's needs to be called a DisService station. More