Sound Ford - Service Center

Outstanding service at the Service Dept! Wanted to leave a shout out to two gentlemen, JR Rocha and Claudio Angulo. I recently had purchased a used Ford Explorer and called to schedule an Wanted to leave a shout out to two gentlemen, JR Rocha and Claudio Angulo. I recently had purchased a used Ford Explorer and called to schedule an appointment to locate the vehicle code for the keyless entry. Regretfully, the technician was unable to return the keyless entry to working condition, due to a faulty keypad on the drivers door that was no longer working,. There was NO CHARGE for the visit. During that visit, there was minor damage incurred to the instrument panel. After returning to the dealership, JR indicated he would locate the part necessary to remedy the situation. A week later, I returned to have the replacement part installed. Its like it never happened! The deliberate follow up and enthusiasm from these gentlemen was very much appreciated. They are both first class, and after being a card carrying Sound Ford Client for 16 years, there will be many more to come. Guy Hammington/Boulevard Park More

Please don’t go here f there was a way to rate sound ford zero stars I would. They had our car for a month, misdiagnosed our problem, and only begrudgingly fixed our car. f there was a way to rate sound ford zero stars I would. They had our car for a month, misdiagnosed our problem, and only begrudgingly fixed our car. When they first told us it was done my wife returned a rental supplied free to us by the dealer who sold us the car (Renton Kia). They were right across the street from sf. Problem was sf had not fixed the car (they never even test drove it). Sf agreed to provide a loaner because Kia was closed. We live 1:15 from Renton so we had no choice. One month later, when they finally fixed the problem we returned the car they charged us $165 for a cleaning fee for the loaner car. We returned the car clean, they said things like "it was full of dog hair" (we don't own a dog). We complained to the BBB but sf denied everything. This was last December and I've waited 7 months before posting this. Sf has made no attempt to correct anything that happened. It's easy to see why their rated 2 stars (I'm surprised it's not lower). We obviously won't be using them again and our experience with them has convinced us not to buy a ford again. Please don't use sf for anything. More

Poor service I have had several dealing with Ford in renton dealership and they are the worst. I have tried to make appointment to get my car serviced and have had I have had several dealing with Ford in renton dealership and they are the worst. I have tried to make appointment to get my car serviced and have had nothing but the run around. O have some grinding with the steering and they want to give me a appointment in two weeks. This is a safety issue and they want me to drive my car for two more weeks before they can service it. I would NEVER have anyone buy a car from them or will I take my car back to them. I hate this place!!!-- More

Dream come true I have always admired the Mustang, at Sound Ford James Adams, manager Bill Rajpal and Nabu Thomas, helped me in getting the best, the process was smo I have always admired the Mustang, at Sound Ford James Adams, manager Bill Rajpal and Nabu Thomas, helped me in getting the best, the process was smooth. The car is awesome and I love it, More

Bought a pre-owned vehicle! We came frome wenatchee in search of a nice looking and good priced car and left home with more than what we wanted! Mr James Adams was very helpful a We came frome wenatchee in search of a nice looking and good priced car and left home with more than what we wanted! Mr James Adams was very helpful and charismatic it made our visit even better! More

DANGEROUS "mechanics" My experience with the service department has been nothing short of a NIGHTMARE. They are LUCKY I am still alive. I bought a car a year ago. It ran ju My experience with the service department has been nothing short of a NIGHTMARE. They are LUCKY I am still alive. I bought a car a year ago. It ran just fine until there was a recall on a part and their service department popped the hood. Since then, I have had nothing but PROBLEMS. It has died on me several times, and only by God's grace it happened on the 516 and not the I5 or 405. It is going to get towed to a different dealership tomorrow because it just died AGAIN. b( 4th time with a tow truck in a month) and hopefully they can figure out with Sound F'ed up. For a 2015 car, this should not be happening. BUYER BEWARE!!!! DO NOT USE THEIR MECHANICS> YOUR LIFE DEPENDS on skilled labor, which they DO NOT HAVE. If I could give the a NEGATIVE 5 stars, I absolutely would. More

Bad Customer Service 1st time, went to get a 2nd key made. (2-3 hour process) This is a service vehicle, which we work in WA and OR, so not an easy task to pull it out of 1st time, went to get a 2nd key made. (2-3 hour process) This is a service vehicle, which we work in WA and OR, so not an easy task to pull it out of commission. They didn't not want to try to help resolve the issue, since they had an issue getting some code in order to program the chip key. Called Corporate, and they called Sound Ford and then they agreed to replace under warranty. Got this done on a 2nd trip there, and returned back to the shop, 60 min away, and the 2nd key didn't work. They didn't test it, but said we were good to go. Each day the vehicle is out of service this costs 800-1000 a day. Now we are out 2 days of work, and still the original issue is not resolved. Called them, they said bring by when in the area. So we called on a Thursday while we were going to be working in the area, and they said we would need to schedule this, and it would not be until next Wednesday for the earliest available time. This is not what they told us. They said stop by when we are in the area and they could fix it. I guess once you have paid, they have your money, they don't need to take care of you anymore. More

First oil change I took my 2016 F150 for its first oil filter change. The service was done quickly and efficiently as I also had them rotate and balance the tires. The I took my 2016 F150 for its first oil filter change. The service was done quickly and efficiently as I also had them rotate and balance the tires. The service writer was friendly, courteous and attentive. I chose this dealer cause they were able to fix an issue my buddy had with his truck that 2 other dealerships couldn't fix. The tech actually used diagnostic skills to find the problem More

Worst Service I had an 8:30 appointment to get my car serviced. I arrived on time and was met by a women with an overwhelmed attitude. She supposedly checked me I had an 8:30 appointment to get my car serviced. I arrived on time and was met by a women with an overwhelmed attitude. She supposedly checked me in. My car was parked in front of the office and I assumed all was well. As I sat in the customer lounge for 2 1/2 hours I discovered my keys inside my pocket and my car still left where I parked earlier that morning. I checked with that same service women and she told me my car was ready for pick up. Hmmm .. I still had my keys and how is my car ready? She still had that overwhelmed look. Evidently she lied to me and I caught her lie and I was not happy. I decided after buying 3 cars from Sound and referring 3 other family members , they are just tired of my business. I end up leaving without my car serviced and contacting another dealership who happily secured my car with a smile. More

Bad customers services (Very RUDE) Don't shop at Ford Renton dealer. They got the worst customer service and their finances and sales representative is not hones! We purchase a new SUV Don't shop at Ford Renton dealer. They got the worst customer service and their finances and sales representative is not hones! We purchase a new SUV there and when we took it for service. We have so much miss understood on our contract. Please people do your homework don't get scam from these dealer and please read the fine print! More