Sound Ford

These guys are great. They are friendly and will work with you when it comes to reaching a deal. They sold me a car for $2000 less than the lot across the street would have. I highly recommend visiting with you when it comes to reaching a deal. They sold me a car for $2000 less than the lot across the street would have. I highly recommend visiting this dealership. Dominic even called me the day after I signed the paperwork and said he could get me an even lower interest rate on my auto loan. Go visit! More

This was by far the worst experience I have ever had with a dealer. When I tried to make a deal with them, they OBNOXIOUSLY laughed IN MY FACE! Then they threw the paper out the door. When I told them they w a dealer. When I tried to make a deal with them, they OBNOXIOUSLY laughed IN MY FACE! Then they threw the paper out the door. When I told them they were rude, they told me to leave then. After an exchange of MANY swear words (and by the way, during this...2 more customers left), I left. The "manager" then came out and said he was sorry...but wait...he was not the "highest manager!" Then a sales person named Whitaker or something came out and tried to pick a fight with me! The taller African male then swore at my wife when she said they were being dicks. I told him to not talk to my wife that way and he laughed in my face AGAIN! After a long 2 hour conversation about price...they took $200 off...wow...thanks a lot! I left and went across the street to a dodge dealer...they offered me $2000 more for my trade in. When we told them what Sound Ford did to us...they said it was not the first time they had people complain abut them. I DO NOT recommend Sound Ford to ANYONE! Worst dealer ever. More

I have bought a lot of cars, in my time and never have I had such fantastic service. I live in Mill Creek and was in the market for a pre-owned Escape. After going on-line and visiting 4 other dealerships, had such fantastic service. I live in Mill Creek and was in the market for a pre-owned Escape. After going on-line and visiting 4 other dealerships, Sound Ford can out on top by far. Not only did they have the selection, but I didn't expect the service and hassle free pricing. The Sales Manager Nick Rodriguez took personal care of my families vehicle needs. His professionalism made the experience fun and safe for me and my whole family. I know some people have said to watch out for car dealers, but these guys are far from those you should fear. Not only would I recommend that you visit Nick Rodriguez at Sound Ford, but Sound Ford will receive all of my future business. K. Blake Mill Creek, WA. More

Highly professional sales personnel, who completely understood my needs and worked with my budget. The used car that I bought was in excellent condition at the right price. It was the best deal on the understood my needs and worked with my budget. The used car that I bought was in excellent condition at the right price. It was the best deal on the internet. I would definitely recommend Sound Ford to my friends and family, and will buy my next car from them. More

I had to call Sound Ford the other day because of an issue with my prepaid maintenance plan not being available online when I was at the local dealer here in Olympia, WA. Once again, I was reminded of issue with my prepaid maintenance plan not being available online when I was at the local dealer here in Olympia, WA. Once again, I was reminded of how well I was treated in August when I bought my Edge. Dominic who was great back in August, was great again on Wednesday and got my issue resolved. He kept me informed rather than leaving me wondering if they would ever get back to me since he had to make some phone calls and therefore he had to wait also. While I'm singing the praises of Sound Ford I want to mention again (1st time was the on line review from Ford) how absolutely wonderful Nick Rodriguez and Tony Parker were! I have bought many new cars over the years and I have NEVER been treated so well. Courteous, kind, considerate, respectful are all qualities of their character that seem to be what their personal integrity is built upon. Big difference between that and patronizing and arrogant which is what my experience has typically been in the past. So, Dominic, Tony, and Nick - I will sing your praises as long and loud as I possibly can because you exemplify everything I want in customer service. Ah, if you're wondering how I bought a 2009 Ford Edge, for more than my house cost back in 1979, from the guy at the used car lot then that's the best part... and my good fortune. I found Tony because my nav system took me to the wrong lot having come from Olympia and that was indeed one of those life moments where you say to yourself, albeit small in the overall scheme of things, that everything happens for a reason. More

Let me join the legions of p----d off potential buyers who have been suckered into walking onto the property of this rip-off palace by a very low ad price. They use EVERY shady, under-handed, high pressu who have been suckered into walking onto the property of this rip-off palace by a very low ad price. They use EVERY shady, under-handed, high pressure tactic to try and make a sale, up to and including bait and switch and outright lying. I was looking to buy a new Escape and came to Sound on a newspaper ad. Prior to coming, I called the dealership to confirm that the ad vehicle was still there and was told that it was. Upon arrival a few hours later, the sales manager I wound up talking to - Ben - claimed that the one I called on was already sold (of course)but that he had another one just like it that they would sell me for the same price. NOT!!! After an hour of "negotiating" with Ben and his unseen sales managers, it was obvious that they were not going to come close to the price on the ad vehicle. I left after telling Ben to call me if they were going to honor the sale price as he told me they would. Jump ahead 1 day and Ben calls me and tells me that they will sell me the Escape for the price I expected. Today, 1 day after his call, I tried to close the deal and guess what? All of a sudden Ben could not remember which Escape it was that we had had been talking about for 2 days and they just couldn't let THAT one go for the price he had quoted me just yesterday. Now, understand that this is the very same Ben who remembered me, my name and what vehicle I was looking at when I walked onto their lot 5 months ago to look at another ad vehicle that was also miraculously "sold" just before I got there. And now he can't remember the vehicle we had been negotiating over for the last 2 days?!!?!???? DO NOT EVER DARKEN THE DOORWAY OF THIS DEALERSHIP UNLESS YOU ENJOY BEING ABUSED, LIED TO, HAVING YOUR TIME WASTED AND/OR GIVING YOUR HARD EARNED MONEY TO CROOKS. More

DO NOT buy from this dealership!!! Their only goal is to make money, they do NOT care about the customer. Beware of cars posted online by them! They are only a ploy to get you onto their lot to which they d make money, they do NOT care about the customer. Beware of cars posted online by them! They are only a ploy to get you onto their lot to which they do not actually have the car that is posted on their website, on autotrader, or craigslist. Ridiculous and waste of your time! If you call they are very rude and will say it is their right to post the car knowing fair well that it is not available. Half the employees know what is going on, the others are clueless! I talked to two employees who actually thought this car was available and then another manager who insulted and compared their right to post an invalid ad online to a woman walking into the twin towers with a bomb strapped to her; with the fact that we are each given our own rights. WOW! What an insult to me as a female and an American standing up for what I believe is right. Ultimately my goal in writing this is to save you the time and malicious verbal attack that I received. STAY AWAY from Sound Ford!!!!! More

My car has been in the shop 6 times in the year that I've owned it for the same creaking noise in the frontend and they tell me it's fixed and within hours after driving it it makes the same noise it did whe owned it for the same creaking noise in the frontend and they tell me it's fixed and within hours after driving it it makes the same noise it did when I brought it in. I have been waiting for 1 1/2 mos. for a call back for a loaner to bring it in for what will now be the 7th time. I have called 3 times in that month and was called back once by a man named Mike who told me I would have a car and then cancelled on me the day I was supposed to have it. It's been over a week since then that Shawn was supposed to call me with a loaner car. Still no phone call. I have resigned myself to the fact that my car will never be fixed-at least not by anyone at your shop! Scott did tell me that even though the problem wasn't covered on my warranty-go figure-after all the trouble I've gone through he would do it for free. That would have been great if it would have gotten fixed. He also told me I needed an alignment which I wouldn't doubt since I obviously have a suspension problem that you can't fix!! I had you do that and he said he'd throw in the rear alignment for free. Well that's great too except that it's a front wheel drive car and it didn't need the rear wheels aligned! I just wish that if you can't fix it you would have the integrity to admit it and I'll find someone else who can fix it. I think I have become a pain in your neck because you can't fix my car and I'm getting angry about it and you are putting me off in hopes that I will stop asking you to fix the car you sold me!!Great customer service. More

Got caught up in the cash for clunkers so went to buy a Ford Escape last Sunday night. We appeared to have worked out a deal, met with the finance guy who wrote up a contract signed the deal then he said o Ford Escape last Sunday night. We appeared to have worked out a deal, met with the finance guy who wrote up a contract signed the deal then he said of wait they have a better option if I want the service contract. At this point it is 11pm the service contract which works at any ford dealership sounded good. A new contract was being written up not clear however on what it was and I was supposed to get a call the next day I assume if it went through. The car I wanted was a located car and they did not know exact time it would arrive. So at this point no big issue as unk if really in a contract and they did not have the car yet. Well no calls all week. We have called them 4 times and they don't know anything yet they say I am in a contract. I looked on the internet and located the exact car the alleged contract was for down to the vin at another dealer...Bellevue ford lincoln mercury. Sound allegedly is supposed to get the vehicle from them. Have called sound again and they can't answer a SIMPLE question. I don't know if I am in a contract, if they are getting the car...nothing and they give multiple answers about where sales managers are when you want answers. The whole operation is slimely, ZERO customer service and would tell anyone thinking of looking at this dealership to don't and go anywhere else...anywhere else!!!! Worst car buying experience I have ever had and I have bought 8 cars in the last 15 years all new. I'm not even sure I've bought a car from them!!!!!! Sad thing, simple customer service is easy....just call and keep the customer informed even if not good news we at least have some news. More

Would not give me a price. wanted me to sign credit app before knowing the price. really hi pressure sales group. I offered more than kelly blue book value for a fair quality high mile vehicle. PLEASE SAVE before knowing the price. really hi pressure sales group. I offered more than kelly blue book value for a fair quality high mile vehicle. PLEASE SAVE YOURSELF go somewhere else. "Good Chevy" had great customer service and seemed no bull. I didnt find anything though. More