Sound Ford

pressure tactics and manipulation - STAY AWAY! I went to purchase a new 2014 Ford Mustang from Sound Ford. The car was priced competitively and was accurately described on the Sound Ford website. I went to purchase a new 2014 Ford Mustang from Sound Ford. The car was priced competitively and was accurately described on the Sound Ford website. However, the process to negotiate a deal was UNBELIEVABLY DIFFICULT -- so much so that I eventually left without buying. The Sound Ford sales staff are, apparently, encouraged to use the worst sort of pressure tactics -- they took away my trade-in keys early in the process so that I could not get up and leave during the negotiation; they kept me waiting (over ONE HOUR, in total) while the sales team "discussed" the deal in a back room; they low-balled the value of my trade-in (they started by offering me less than 25% -- less than 25%!! -- of what they eventually offered me for my trade). In short, the Sound Ford new car sales team relies on PRESSURE TACTICS and MANIPULATION to make deals. My recommendation: STAY AWAY! [One week after my visit, Sound Ford sales manager August Leinweber called me to follow up. He apologized -- sincerely, I believe -- for my bad experience. Though I appreciate the apology, the fact remains that the Sound Ford sales team tried to pressure and manipulate me into a purchase -- never a good sign. I purchased a 2014 Ford Mustang from a different dealer.] More

The friendliness of customer service rep and ease of purchase. Bill was very patient,nice and informative he made me feel I was getting the best deal and answered all my questions I was smiling all the purchase. Bill was very patient,nice and informative he made me feel I was getting the best deal and answered all my questions I was smiling all the way home in my new Ford escape I'm very pleased with the service I received I would recommend sound ford to everyone More

Australia was great! no pressure sales person, knowledgeable, helpful and accomodating. She made this an enjoyable experience unlike the usual 'dreaded' experience we expect when buying a vehicle. knowledgeable, helpful and accomodating. She made this an enjoyable experience unlike the usual 'dreaded' experience we expect when buying a vehicle. She is an asset to this dealership. More

I have bought 2 vehicles in the last couple of months from Sound Ford. One new car and one used truck. The reason I came back for the 2nd car from Sound Ford is because of the wonderful service I got from Sound Ford. One new car and one used truck. The reason I came back for the 2nd car from Sound Ford is because of the wonderful service I got from Australia. She was terrific and I will gladly refer anyone to her. She is so friendly & personable and makes you feel like you have known her for a long time. She was very informative about all the aspects of both vehicles. I learned a lot from her. I would definitely come back again if I needed to and would want Australia to handle it. More

We have just purchased a 2013 Ford Truck Escape from Sound Ford in Renton, WA after purchasing a 2014 Mustang also from Sound Ford in Renton, WA. Both the vehicles are in good conditions. We are happy w Sound Ford in Renton, WA after purchasing a 2014 Mustang also from Sound Ford in Renton, WA. Both the vehicles are in good conditions. We are happy with the way David and Mathew of Sound Ford in Renton, WA have treated us. We have also received thorough training on how to operate the vehicles. It is a comfortable experience in dealing with the staff members of Sound Ford in Renton, WA. We hope to continue receive positive attitudes for the after-sale services for our two vehicles mentioned above! More

I enjoyed having David Gasvoda as my sales person as he is very attentive to the needs of the customer. He listened and was very thorough in meeting my needs. is very attentive to the needs of the customer. He listened and was very thorough in meeting my needs. More

While looking for a new car I contacted Sound Ford since they where the closed Ford dealer in the area. They invited me to come over and test drive the type of car I was interested in, a Mustang. The sa they where the closed Ford dealer in the area. They invited me to come over and test drive the type of car I was interested in, a Mustang. The sales person showed me different options and at the end I found the car I liked. The car was somewhat over my budget limit, but they were negotiable and we met somewhere in the middle and giving me an OK price for my old car. The paperwork for the car was very quick and less than 3 hours after I'd arrived to test drive I drove off on my new Mustang. I would definitely recommend them, and when there is time to replace my wife's SUV I will use Sound Ford as my 1st option. More

Was looking to buy a used vehicle I saw on their website. Confirmed the trade-in value of my existing truck via email and phone with Bob Hansen multiple times because it's a four hour drive to get there. Whe Confirmed the trade-in value of my existing truck via email and phone with Bob Hansen multiple times because it's a four hour drive to get there. When I got there, not only was the truck I was looking for in rough shape, but they offered me about 1/2 of what Bob had told me for my trade-in. Outright lied to and lived up to every negative stereotype in the book about used car salesman. No explanation from management about why they lied, so I had to drive back home with a lighter wallet and a big lesson learned. More

In a nutshell, total easy deal. Needed a truck, they had it, Esward was real cool through the whole thing. I've bought a lot of trucks, this was the fastest time yet. it, Esward was real cool through the whole thing. I've bought a lot of trucks, this was the fastest time yet. More

We traveled 4 hours on a add and called half hour even before got there and was told there ..pulled in the driveway to be told it already sold..We were mad and after the manager was real rude another mana before got there and was told there ..pulled in the driveway to be told it already sold..We were mad and after the manager was real rude another manager came and got me after we were in our vehicle leaving and said the vehicle was there now for us too look at...The whole deal was a move to just get us to buy something else...And after the sale was even worse trying to get the finacing done and i after they thru me too every bank there was i was told could not get done ...Almost had to return car but i went to a local cedit union that i have had loans with and they did it in five minutes....worst experience ever...and to talk to someone after sale is even not possible...especially the rude managers.. More