Sound Ford

Very disappointed My husband had a number if calls to come down and look at a car. We have been in the market for a new car for some time now but due to our credit we w My husband had a number if calls to come down and look at a car. We have been in the market for a new car for some time now but due to our credit we were waiting. He made it clear to this lady of our credit situation and explained we do not want to waste anyones time. She promised they can help us. We made an appointment came down and was helped right away. We were looking into an SUV but found it would be too much monthly and ended up chosing a Fusion. We made it clear of our credit situation to the dealer, gave our score, even pulled it up on our phone for proof, we made it clear we did not want our credit ran enless they can get us in the car due to the lowering of scores when enquiries are made. They daid they can help us. Webwere there for 4 hrs filling out paper work as if we got the car, had our credit ran and made to believe we got the car. They sent us home without the car because we needed to switch over ins. The next day we got a phone call asking hiw we are liking our car. I explained we do not have the car we waiting for conformation from the finance department to send things through. He says he will call back, I never got a call back. I had to hunt them down so we can make sure everything was good to go before we switched the ins over. After a number of attemps they FINALLY got back to me to tell me we did not get the car and we need $7,000 down. And treated us like we were not important. I am not upset the fact we did not get the car, I am upset the fact we were up front on everything in detail and they still ran my credit knowing what it already was. Funny thing their score showed higher that what I showed them. THEY SHOULD HAVE KNOW I WOULDN'T BE ABLE TO GET THE CAR!!!!!! Now I have to work at bring my score up AGAIN!!!!! I WILL NEVER GO THROUGH THEM AGAIN AND YES THE WILL BE REPORTED TO THE BBB. Sad thing is, we have a house closing in a month and will have $20,000 to put on 2 cars, SUV and F150 and the WILL NOT GET THE SALE. I should have just waited in the first place. Lesson learned. More

Awesome service! What a great customer service from Sound Ford! I worked with Jay in Sales and Joel in Financing in buying my 2016 Ford Escape Titanium, and both were What a great customer service from Sound Ford! I worked with Jay in Sales and Joel in Financing in buying my 2016 Ford Escape Titanium, and both were very helpful and friendly. Brandon was also very easy to work with. The team made the buying experience quick and very pleasant for me. More

Good and not so good I live in Oregon and I went to Sound Ford because they had the best deal on the car I wanted. Staff was friendly but felt dissorganised. I had multi I live in Oregon and I went to Sound Ford because they had the best deal on the car I wanted. Staff was friendly but felt dissorganised. I had multiple people ask me for the same thing and the financing deal that was supposed to be worked out ahead of time had to be changed because someone left some information out. I'm happy with the purchase and for buying a car it went about what I normally expect out of a dealership. Just was hoping for a little smoother transaction. In the end I had to work with upper management to get all the kinks ironed out, but was taken care of in the end. More

Accommodating. From the immediate phone call from Chris, to the greeting at the door from Dave, following the determination from Jay searching for keys to Jerry fina From the immediate phone call from Chris, to the greeting at the door from Dave, following the determination from Jay searching for keys to Jerry finalizing the details on how to function some of the features on the vehicle. It was excellent. These four staff members were very knowledgeable and gave the extra effort to find an answers if they did not have one themselves. The had the patients to answer questions that were asked multiple times in different way to ensure that I completely understood what I was reviewing on the numbers. I would highly recommend this location. More

Worst Service I had an 8:30 appointment to get my car serviced. I arrived on time and was met by a women with an overwhelmed attitude. She supposedly checked me I had an 8:30 appointment to get my car serviced. I arrived on time and was met by a women with an overwhelmed attitude. She supposedly checked me in. My car was parked in front of the office and I assumed all was well. As I sat in the customer lounge for 2 1/2 hours I discovered my keys inside my pocket and my car still left where I parked earlier that morning. I checked with that same service women and she told me my car was ready for pick up. Hmmm .. I still had my keys and how is my car ready? She still had that overwhelmed look. Evidently she lied to me and I caught her lie and I was not happy. I decided after buying 3 cars from Sound and referring 3 other family members , they are just tired of my business. I end up leaving without my car serviced and contacting another dealership who happily secured my car with a smile. More

Awsomeeeeeeeeeeeeeeeeeeee Had a great time, got the deal that I wanted. Great to work with, love my new truck, will go there again, I glad I took the trip to go there. Had a great time, got the deal that I wanted. Great to work with, love my new truck, will go there again, I glad I took the trip to go there. More

Great Experience I bought my third car from Sound Ford. Mike the Internet sales guy was very professional. Was able to get a great lease term. Quincy I bought my third car from Sound Ford. Mike the Internet sales guy was very professional. Was able to get a great lease term. Quincy More

NO "SOUND DISCOUNT" DO NOT FALL FOR THIER "SOUND DISCOUNT"!!! I went in to sound ford last night to look at a new 2015 ford f150. The truck its self was awesome and with DO NOT FALL FOR THIER "SOUND DISCOUNT"!!! I went in to sound ford last night to look at a new 2015 ford f150. The truck its self was awesome and with the end of year ford rebates and "sound" discounts was 35,000. which would be a great price with all the options that the truck has. I was considering trading in my 2007 Tahoe and putting 5000 down on top. I had already put my car into Kelly Blue Book with all the features and miles and such. It KBBs for 15,000 retail and 11,500 trade value. THEY WERE WILLING TO GIVE ME 4,000 FOR THE TAHOE! I still owe 12,000 on it and that would give me 8,000 negative equity on my SUV! witch took the cost of the F150 to 43,000 (exactly the MSRP before their "sound discount"). I was very offended that they thought a car that I bought 2 and a half years ago for 20,000 was worth 4 now. these guys are a bunch of scam artists! Do not waste your time, buy a car from a dealership with a back bone. More