Sound Ford

Accommodating. From the immediate phone call from Chris, to the greeting at the door from Dave, following the determination from Jay searching for keys to Jerry fina From the immediate phone call from Chris, to the greeting at the door from Dave, following the determination from Jay searching for keys to Jerry finalizing the details on how to function some of the features on the vehicle. It was excellent. These four staff members were very knowledgeable and gave the extra effort to find an answers if they did not have one themselves. The had the patients to answer questions that were asked multiple times in different way to ensure that I completely understood what I was reviewing on the numbers. I would highly recommend this location. More

Worst Service I had an 8:30 appointment to get my car serviced. I arrived on time and was met by a women with an overwhelmed attitude. She supposedly checked me I had an 8:30 appointment to get my car serviced. I arrived on time and was met by a women with an overwhelmed attitude. She supposedly checked me in. My car was parked in front of the office and I assumed all was well. As I sat in the customer lounge for 2 1/2 hours I discovered my keys inside my pocket and my car still left where I parked earlier that morning. I checked with that same service women and she told me my car was ready for pick up. Hmmm .. I still had my keys and how is my car ready? She still had that overwhelmed look. Evidently she lied to me and I caught her lie and I was not happy. I decided after buying 3 cars from Sound and referring 3 other family members , they are just tired of my business. I end up leaving without my car serviced and contacting another dealership who happily secured my car with a smile. More

Awsomeeeeeeeeeeeeeeeeeeee Had a great time, got the deal that I wanted. Great to work with, love my new truck, will go there again, I glad I took the trip to go there. Had a great time, got the deal that I wanted. Great to work with, love my new truck, will go there again, I glad I took the trip to go there. More

Great Experience I bought my third car from Sound Ford. Mike the Internet sales guy was very professional. Was able to get a great lease term. Quincy I bought my third car from Sound Ford. Mike the Internet sales guy was very professional. Was able to get a great lease term. Quincy More

NO "SOUND DISCOUNT" DO NOT FALL FOR THIER "SOUND DISCOUNT"!!! I went in to sound ford last night to look at a new 2015 ford f150. The truck its self was awesome and with DO NOT FALL FOR THIER "SOUND DISCOUNT"!!! I went in to sound ford last night to look at a new 2015 ford f150. The truck its self was awesome and with the end of year ford rebates and "sound" discounts was 35,000. which would be a great price with all the options that the truck has. I was considering trading in my 2007 Tahoe and putting 5000 down on top. I had already put my car into Kelly Blue Book with all the features and miles and such. It KBBs for 15,000 retail and 11,500 trade value. THEY WERE WILLING TO GIVE ME 4,000 FOR THE TAHOE! I still owe 12,000 on it and that would give me 8,000 negative equity on my SUV! witch took the cost of the F150 to 43,000 (exactly the MSRP before their "sound discount"). I was very offended that they thought a car that I bought 2 and a half years ago for 20,000 was worth 4 now. these guys are a bunch of scam artists! Do not waste your time, buy a car from a dealership with a back bone. More

Tried to trick me into signing into a finance. I can't believe the disrespect these people have for customers. After my parents being here for 4 hours because they kept showing them cars way over m I can't believe the disrespect these people have for customers. After my parents being here for 4 hours because they kept showing them cars way over my budget, salesman Brandon finally narrowed it down to an 07 focus within my budget. I came there after I was off work and met with Brandon. At first he was very nice, explained everything in detail. We took the car for a test drive. Drove well except for the gas pedal and steering wheel vibrated a lot while driving. I told him that I was not comfortable with buying this car for that reason. Then I got schooled on how this is the only dealership that could accommodate my needs. While he still wouldn't address the issue with the car, treating me as if I know nothing about cars. I then had to hear is sob story on how he spent "13 hours" (2 at most) finding this car for me and stayed after he was supposed to be off. I appreciate him staying late but it's your JOB to help the customer. I don't need to hear 8 times how you're "missing dinner with your family" to guilt me into a car. After spending a while listening to getting this xxxxty car shoved down my throat, I had enough. Not worth it. Brandon then told me I need to sign something since I filled the credit app out online, saying it'd hurt my credit if I didn't. Illegal because that would've signed me onto a finance to a xxx car I didn't want! The manager was called and said that is very illegal. I will never do business with this shady dealership. Additional note: after I test drove the car, my mother called my cell phone wanting to talk to Brandon. He took my cell phone outside to talk to her. He came back in, phone in hand, refusing to give me my own phone, xxxxxxxx to me about his xxxx sob stories all over again, with my mom still on the phone! I could see he trying to call again, and he still refused to give me my phone. Most unprofessional experience I've ever had More