Sound Ford

Direct Deal No Games I went to Sound Ford after feeling disrespected by 2 other dealers offers to purchase a Mustang, The first dealer in Tacoma tried to offer me a deal w I went to Sound Ford after feeling disrespected by 2 other dealers offers to purchase a Mustang, The first dealer in Tacoma tried to offer me a deal with a higher interest rate than the one I already had on my trade, no gap insurance on a base Eco-Boost. , The second dealer just made a ridiculous offer, an extremely higher payment. So high it was comparable to renting an apartment in Seattle! So when I browsed the lot at Sound Ford Jay came over and his conversational, un-salesman like approach was refreshing. He introduced me to the Sales Mgr. who asked me straight up. What can we do to put a deal together? After a brief conversation, we were able to meet on numbers and financing and I got the Mustang Eco-Boost Premium I wanted. I'm very pleased with how they treated me with respect, and i left with the car I wanted. I tell all my friends to check out Sound Ford when they're considering buying a new car. When the time comes for my next Mustang, I will go back to Sound Ford. More

driving away with a 2017 escape - dreams came true I was such an enjoyable time with Inette and gettingfeel for the car we really want. She had all the answers to our questions and detailed the car to I was such an enjoyable time with Inette and gettingfeel for the car we really want. She had all the answers to our questions and detailed the car to perfection and synched our phones - thank you! Johnny knew how to make the deal and the back and forth was a great dance and options lead to win win situation. He knows his competition and how to come up on top! Nabu then showed us the best way to finance the deal and offered warranties that can not be refused! More

Driving away with a 2017 Ford Escape What a great experience to have a woman, Inette, gives us a change to experience the Escape. She introduced us to other features and we all got excite What a great experience to have a woman, Inette, gives us a change to experience the Escape. She introduced us to other features and we all got excited together about the quality of the car. Johnny beat his own deals and Nabu impressed us with a 7 year warranty that we could not refuse. We highly recommend Sound Ford dealership! More

Great service Great no hassle service. The service manager Johny worked with is to meet our terms and got us in th vehicle we wanted! All the staff that helped us o Great no hassle service. The service manager Johny worked with is to meet our terms and got us in th vehicle we wanted! All the staff that helped us out were amazing! More

Johnny was awesome! We went in to trade my escape in for a larger more spacious truck and Johnny one of the managers worked with us until we got exactly what we wanted. We went in to trade my escape in for a larger more spacious truck and Johnny one of the managers worked with us until we got exactly what we wanted. More

Enjoyed shopping here Nice dealership, exceptionally nice employees (especially Jay). Also got a ride from home (awesome!). The guys were easy to deal with and were nice w Nice dealership, exceptionally nice employees (especially Jay). Also got a ride from home (awesome!). The guys were easy to deal with and were nice with the negotiations =). More

Low Pressure Environment I had a great experience with Sound Ford! They were very low pressure yet still showed interest and value in my business. Noweh was very respectful an I had a great experience with Sound Ford! They were very low pressure yet still showed interest and value in my business. Noweh was very respectful and polite during the test drive and through our negotiations with management. They made the process quick and relatively painless. Sound Ford is noncommission sales so I felt no manipulation or pushy sales environment. More

Very disappointed My husband had a number if calls to come down and look at a car. We have been in the market for a new car for some time now but due to our credit we w My husband had a number if calls to come down and look at a car. We have been in the market for a new car for some time now but due to our credit we were waiting. He made it clear to this lady of our credit situation and explained we do not want to waste anyones time. She promised they can help us. We made an appointment came down and was helped right away. We were looking into an SUV but found it would be too much monthly and ended up chosing a Fusion. We made it clear of our credit situation to the dealer, gave our score, even pulled it up on our phone for proof, we made it clear we did not want our credit ran enless they can get us in the car due to the lowering of scores when enquiries are made. They daid they can help us. Webwere there for 4 hrs filling out paper work as if we got the car, had our credit ran and made to believe we got the car. They sent us home without the car because we needed to switch over ins. The next day we got a phone call asking hiw we are liking our car. I explained we do not have the car we waiting for conformation from the finance department to send things through. He says he will call back, I never got a call back. I had to hunt them down so we can make sure everything was good to go before we switched the ins over. After a number of attemps they FINALLY got back to me to tell me we did not get the car and we need $7,000 down. And treated us like we were not important. I am not upset the fact we did not get the car, I am upset the fact we were up front on everything in detail and they still ran my credit knowing what it already was. Funny thing their score showed higher that what I showed them. THEY SHOULD HAVE KNOW I WOULDN'T BE ABLE TO GET THE CAR!!!!!! Now I have to work at bring my score up AGAIN!!!!! I WILL NEVER GO THROUGH THEM AGAIN AND YES THE WILL BE REPORTED TO THE BBB. Sad thing is, we have a house closing in a month and will have $20,000 to put on 2 cars, SUV and F150 and the WILL NOT GET THE SALE. I should have just waited in the first place. Lesson learned. More

Awesome service! What a great customer service from Sound Ford! I worked with Jay in Sales and Joel in Financing in buying my 2016 Ford Escape Titanium, and both were What a great customer service from Sound Ford! I worked with Jay in Sales and Joel in Financing in buying my 2016 Ford Escape Titanium, and both were very helpful and friendly. Brandon was also very easy to work with. The team made the buying experience quick and very pleasant for me. More

Good and not so good I live in Oregon and I went to Sound Ford because they had the best deal on the car I wanted. Staff was friendly but felt dissorganised. I had multi I live in Oregon and I went to Sound Ford because they had the best deal on the car I wanted. Staff was friendly but felt dissorganised. I had multiple people ask me for the same thing and the financing deal that was supposed to be worked out ahead of time had to be changed because someone left some information out. I'm happy with the purchase and for buying a car it went about what I normally expect out of a dealership. Just was hoping for a little smoother transaction. In the end I had to work with upper management to get all the kinks ironed out, but was taken care of in the end. More