Sound Ford

Want a Good Experience? Find Jay S. We recently purchased a used 2016 Ford Escape from this dealership. The deal went through easily with minimal haggling. At the end, when we were hande We recently purchased a used 2016 Ford Escape from this dealership. The deal went through easily with minimal haggling. At the end, when we were handed the keys, we found out there was only one key with the car - something that hadn't been disclosed prior. We weren't happy as keys nowadays cost upwards of $250. Thus, we had to re-negotiate the deal to include a new key. We had to give up a complete car detail (which it needed) in exchange for the new key. I was not happy. There was one person throughout this entire transaction that saved the dealership and my attitude towards it. This person is Jay Siverson. He stayed with throughout our 3 hours at the dealership. He worked with us on getting a new key, getting it programmed, and the car delivered to us. He even promised to do a thorough cleaning of the car before delivering it to us in Olympia. It was Jay's, honesty, professionalism and customer-service attitude that makes me give this dealership a positive review. More

The experience was great Great costumer service...I both a ford transit van with a good price....and myroslava ,Nabu and Diana walked me through everything ...and they got ev Great costumer service...I both a ford transit van with a good price....and myroslava ,Nabu and Diana walked me through everything ...and they got everything right for me 😃 More

Sales Managers are NOT NICE PEOPLE!!! Jerry was great and the sales manager Kwok, got me everything I wanted and more. They went ABOVE AND BEYOND in their service!!! WELL I THOUGHT THEY D Jerry was great and the sales manager Kwok, got me everything I wanted and more. They went ABOVE AND BEYOND in their service!!! WELL I THOUGHT THEY DID but I called to see about getting them to fix the Airbag light that was on and Change the oil and put new wiper blades on. THINGS that SHOULD HAVE BEEN DONE already. When I called to talk to a sales manager I talked to two different ones both ACTED LIKE xxxx HEADS!! then they both hung up on me. More

Happy with New 2016 Fusion Energi Wanted to write that I had a positive experience with dealing with the trade-in of my 2013 focus, and driving home in a new 2016 Fusion Energi. Wanted to write that I had a positive experience with dealing with the trade-in of my 2013 focus, and driving home in a new 2016 Fusion Energi. More

Ants??? In a Vehicle? Only Sound Ford/SNL 1st day of driving 2011 Chevy Mailbu, Key Fob that was promised to be fixed, didn't work. Had an horrible odor and cat/dog hair in car/console/seats b 1st day of driving 2011 Chevy Mailbu, Key Fob that was promised to be fixed, didn't work. Had an horrible odor and cat/dog hair in car/console/seats but claimed to have cleaned the vehicle, which was poorly done, if done at all. Gas on complete empty-that was promised to have on full. Top it off...car infected with ants inside and out. I took several videos. Aaron was so upset, unprofessional, unapologetic, and so rude to me for mentioning these issues to him. I've never seen or heard of a Vehicle with ants! It's been nothing but unprofessional with dealing with Aaron Wilmot and Mike Emery. Time to bring this to the attention of Adam Larson the GM. Videos and all! No way these two individuals selling infected ant car with dead odor issue to people, should be representing the company of Sound Ford. #SafetyFirst# More

First oil change I took my 2016 F150 for its first oil filter change. The service was done quickly and efficiently as I also had them rotate and balance the tires. The I took my 2016 F150 for its first oil filter change. The service was done quickly and efficiently as I also had them rotate and balance the tires. The service writer was friendly, courteous and attentive. I chose this dealer cause they were able to fix an issue my buddy had with his truck that 2 other dealerships couldn't fix. The tech actually used diagnostic skills to find the problem More

Incompetent and Horrible Customer Service I bought a 2017 Ford Explorer in August. My mistake was buying a brand new car when it had an issue with the 3rd row seats not operating correctly. I bought a 2017 Ford Explorer in August. My mistake was buying a brand new car when it had an issue with the 3rd row seats not operating correctly. I was assured that it would be a minor fix so I went ahead and did the deal, had them order the part and waited for a call from service to install the part. Service never called so after more than a week waiting I called and no one in service had a clue to ever call me. They did find that the part was in so scheduled me to come in. I brought the car in to get the seats fixed and day after day after day of Sound not being able to fix the seats and a bunch of fumbling of responsibility my car ended up not even being able to start. Apparently this was due to some software updates they thought needed to be done. Service called sales and sales called me and offered to put me in the exact same car for zero out of pocket. I agreed and when I showed up to do the paperwork I discovered I was actually being asked to pay an additional 2,900 to buy the exact same care. I blew a gasket and asked why should I pay more money for the exact same car when it was not my fault for the faulty seats. The response was it was not their fault that the seats were broken either. I blew a second gasket and asked for my money back. They agreed and then it only took 2 more weeks to get my deal unwound. There is a whole lot more to this story than I am sharing but the bottom line is that I will never purchase or refer anyone to this dealer. I was lied to countless times, the service and sales departments are on two different planets in terms of communication. Even internally the service department lost track of who was doing what between days. I will say that most of the underlings seemed very nice. The managers and up are clueless as to what customer service is. This was my first Ford purchase and Sound Ford left me with a horrible impression. I guess I should have bought the Kia in the first place. More

Exceptional customer service Mike really displayed exceptional customer service as we shopped around at other dealerships. Mike was patient, yet very willing to compete and win ou Mike really displayed exceptional customer service as we shopped around at other dealerships. Mike was patient, yet very willing to compete and win our business. Mike has set a new standard for how car buying should be, and for sales professionals alike! Carrieanne and Brian Walker. More

Outstanding I wanted a fair price on a new f350 and a fair amount on my trade in, I received both in a fair amount of time. Thanks to Bill Rajpal and Jay, both a I wanted a fair price on a new f350 and a fair amount on my trade in, I received both in a fair amount of time. Thanks to Bill Rajpal and Jay, both a pleasure to deal with. Thank you. More

Union Shop, Union Wages This a Union Shop, paying Union wages, selling American Made vehicles, If you want an easy way to invest in America, stop by and visit Vitaliy and pur This a Union Shop, paying Union wages, selling American Made vehicles, If you want an easy way to invest in America, stop by and visit Vitaliy and purchase a vehicle made and maintained by Union Workers! More