Sound Ford

Good staff, pushy manager Becca was wonderful to work with. She was easy going and focused on making sure that we had all the info that we needed and wanted. We went in knowing Becca was wonderful to work with. She was easy going and focused on making sure that we had all the info that we needed and wanted. We went in knowing that we only wanted to test drive a couple cars, and she found an extra one that we hadn't realized was on the lot for us to test. She was a pleasure to work with. Her manager on the other hand was a prime example of a slimy used car salesman. He was very pushy and overbearing. He was rude to Becca and really made us feel uncomfortable. I likely won't go back to this dealership because of him. I sadly didn't get his name because we were trying to get out of there as fast as we could. He was very unhelpful. So moral of the story, staff is good, but avoid the managers. The dealership rating reflects the manager. The customer service and friendliness ratings reflect Becca. More

Professional, courteous and extremely quick I Purchased a Ford Focus ST from this dealership. Alex took me for a test drive. He was awesome to take a test drive with. Very calm and relaxed. Gr I Purchased a Ford Focus ST from this dealership. Alex took me for a test drive. He was awesome to take a test drive with. Very calm and relaxed. Great communicator, went out of his way each time to talk to my family when we were sitting at the table waiting for paperwork. Jerry was the guy that detailed/serviced our car, it was immaculate when he was done with it. Even had the car waiting by the curb when my son and I walked out in the rain and he opened the door of the car for us. If you want a hassle free buying experience and no gimmicks, please visit Sound Ford in Renton for your next car purchase. This is how dealerships should operate, but of course that is not the case. More

Appreciate the straight forward approach. Nice group of people to deal with. Very helpful and straight forward. I bought a great car for a great price. I look forward to dealing with this grou Nice group of people to deal with. Very helpful and straight forward. I bought a great car for a great price. I look forward to dealing with this group again in the future. More

Five star rating for Bill and James at Sound Ford I had a great experience at Sound Ford. Both Bill and James were very helpful. They were willing to work with my tight timeline, the truck was receive I had a great experience at Sound Ford. Both Bill and James were very helpful. They were willing to work with my tight timeline, the truck was received in Alaska promptly and in good condition, and they followed up to make sure I was happy. I would definitely use them again. More

No pressure sales! Great first time experience! Would definetly buy from them again!!! It was a very easy and enjoyable process. No pressure to buy. I recommend buying Great first time experience! Would definetly buy from them again!!! It was a very easy and enjoyable process. No pressure to buy. I recommend buying a car from Sound Ford More

Great buying experience! I came in to test drive the f150 after work. I got there around 730pm. Eric and Inette helped me with my questions and took me out for the test drive I came in to test drive the f150 after work. I got there around 730pm. Eric and Inette helped me with my questions and took me out for the test drive. Never once did I felt rushed or pressured. I loved the truck so much I decided to buy it that evening. They were able to get the financing completed and I was out of there around 945! So all in all, it was a great buying experience and I will definitely be back when Im ready to upgrade to the Super Duty! More

Bad Customer Service 1st time, went to get a 2nd key made. (2-3 hour process) This is a service vehicle, which we work in WA and OR, so not an easy task to pull it out of 1st time, went to get a 2nd key made. (2-3 hour process) This is a service vehicle, which we work in WA and OR, so not an easy task to pull it out of commission. They didn't not want to try to help resolve the issue, since they had an issue getting some code in order to program the chip key. Called Corporate, and they called Sound Ford and then they agreed to replace under warranty. Got this done on a 2nd trip there, and returned back to the shop, 60 min away, and the 2nd key didn't work. They didn't test it, but said we were good to go. Each day the vehicle is out of service this costs 800-1000 a day. Now we are out 2 days of work, and still the original issue is not resolved. Called them, they said bring by when in the area. So we called on a Thursday while we were going to be working in the area, and they said we would need to schedule this, and it would not be until next Wednesday for the earliest available time. This is not what they told us. They said stop by when we are in the area and they could fix it. I guess once you have paid, they have your money, they don't need to take care of you anymore. More

Professional Myroslava was the best! Worked with me and with her people and talked them into getting me deals. She's a great asset to there company. Myroslava was the best! Worked with me and with her people and talked them into getting me deals. She's a great asset to there company. More

Excellent service Gerry Evans was very polite and helpful and Bill was felixibe and friendly during the entire length of my visit. They made me feel comfortable while I Gerry Evans was very polite and helpful and Bill was felixibe and friendly during the entire length of my visit. They made me feel comfortable while I made my decision More

Great experience, went far beyond our expectations. Myroslava was extremely helpful in helping us find a car to meet our expectations, while remaining professional and generous. While other dealers have Myroslava was extremely helpful in helping us find a car to meet our expectations, while remaining professional and generous. While other dealers have been more pushy she was more willing to let us go at our own pace. More