Sound Ford

This was the best car buying experience I have ever had ! That same day I went to about 10 other car dealers wIth horrible customer service the did not seem to care if they even sold a car. I started out thin That same day I went to about 10 other car dealers wIth horrible customer service the did not seem to care if they even sold a car. I started out thinking I want a Kia and went to Kia car pros in Renton cause of all their advertising they were the worst I had to go find a salesperson who acted like they did not have much to show me or seem to care if I bought a car. Then I went across the street to sound ford they were so nice and the sales manager showed me a Ford Focus in my price range that was perfect! It was the easiest and best car experience I have ever had and I love my car ! More

Terrific Service When I was at Sound Ford purchasing my first car I was greeted by Inette who helped show me a Ford Focus that I was looking at online. After my test d When I was at Sound Ford purchasing my first car I was greeted by Inette who helped show me a Ford Focus that I was looking at online. After my test drive we talked about my price range and along with Mike and numerous others at Sound Ford they showed me a wide selection of cars in my price range including a great deal that were under the price of the Focus. It was over all a great experience with no pressure at all to buy any one car. I would go back to Sound Ford again in a heartbeat, if I ever need a new car. More

Used car purchase No pressure to purchase to purchase a vehicle Excellent customer service through the complete sales process. Finace manager was very thuro and met I No pressure to purchase to purchase a vehicle Excellent customer service through the complete sales process. Finace manager was very thuro and met I needs More

Outstanding Experience!! My wife and I did a switched both of our cars for Fords. James Adams was attentive and made sure that all of our expectations were met. James personal My wife and I did a switched both of our cars for Fords. James Adams was attentive and made sure that all of our expectations were met. James personally detailed my wife's new car, and he followed up to make sure everything was great with our vehicles. More

Great purchase and outstanding service I'm very pleased with the outstanding service that was provided to me and my wife. The salesman Bill**, worked really hard to helps us find the right I'm very pleased with the outstanding service that was provided to me and my wife. The salesman Bill**, worked really hard to helps us find the right vehicle according to our needs. He worked with our budget at all the times and we were able to negotiate every aspect of the purchase. Bill and his crew made us feel at home, they were attentive and got us drinks and cookies while we were waiting. I really enjoyed having a product specialist that explained very well every single detail of the car. The specialist was really knowledgeable and informative. It's our first time buying a vehicle from Ford! I'm very happy with my purchase and if everything goes well with car, then we will coming back in the future to purchase another one. More

Bought a pre-owned vehicle! We came frome wenatchee in search of a nice looking and good priced car and left home with more than what we wanted! Mr James Adams was very helpful a We came frome wenatchee in search of a nice looking and good priced car and left home with more than what we wanted! Mr James Adams was very helpful and charismatic it made our visit even better! More

DANGEROUS "mechanics" My experience with the service department has been nothing short of a NIGHTMARE. They are LUCKY I am still alive. I bought a car a year ago. It ran ju My experience with the service department has been nothing short of a NIGHTMARE. They are LUCKY I am still alive. I bought a car a year ago. It ran just fine until there was a recall on a part and their service department popped the hood. Since then, I have had nothing but PROBLEMS. It has died on me several times, and only by God's grace it happened on the 516 and not the I5 or 405. It is going to get towed to a different dealership tomorrow because it just died AGAIN. b( 4th time with a tow truck in a month) and hopefully they can figure out with Sound F'ed up. For a 2015 car, this should not be happening. BUYER BEWARE!!!! DO NOT USE THEIR MECHANICS> YOUR LIFE DEPENDS on skilled labor, which they DO NOT HAVE. If I could give the a NEGATIVE 5 stars, I absolutely would. More

Used car buying experience was sub-par I flew in from out of town to buy a used truck. I was picked up at the airport which was nice and brought to the dealership. I met the sales manager I flew in from out of town to buy a used truck. I was picked up at the airport which was nice and brought to the dealership. I met the sales manager I dealt with over the phone. He told me someone would be with me. After waiting for what seemed like forever, a salesman, James said he would show me the truck. I looked the truck over and asked if we could take it for a test drive since I didn't want to buy it without driving it. He said he was just showing me the truck because he was dealing with another customer. Really? They had 2 days notice I was coming and couldn't arrange for a salesman to take care of me? Anyway he came back 10min later and said he could take me around the block. I also saw the tank was empty. So I asked if he was going to give me a full tank of gas for buying the truck. Apparently he wasn't told I was there to buy the truck, he thought I was just looking it over. Again info you might want to tell the salesman about the customer. Overall James was very helpful, the rest of the staff just seemed like I was in the way. The customers that were there doing deals on new cars seemed to get preferential treatment even though I had flown from out of town to buy this truck. So I recommended this dealership because if you are buying a new car, you will be treated well. I guess they don't care if you are from out of town to treat you like they want you there. The only reason I gave it 3 stars is because James was nice. I will not be going back. More

Excellent customer service, I went to the dealership to ask help about vehicle I bought as soon as I get the door all employee great me and offered to help. An customer service, I went to the dealership to ask help about vehicle I bought as soon as I get the door all employee great me and offered to help. And I like their teamwork. More

Friendly and Helpful After weeks of dealing with dealerships it was nice to finally find one that was willing to listen and work with me and my trade in. Very friendly non After weeks of dealing with dealerships it was nice to finally find one that was willing to listen and work with me and my trade in. Very friendly non pushy atmosphere made for a comfortable experience. Inette was a pleasure to deal with and very helpful with everything I needed. I've been thoroughly enjoying my 2016 Ford Escape. The experience was great and I look forward to returning here for my next car many years down the line. More