Sound Ford

My salesman was top notch, but that's about it. Caesar was our main man. He was with us every step of the way. His ability to be tentative, empathetic, reasonable, and communicate with his Customers Caesar was our main man. He was with us every step of the way. His ability to be tentative, empathetic, reasonable, and communicate with his Customers is invaluable in the auto sales industry. I'm glad we had him and so would anyone else lucky enough to snatch him up. Having worked in car sales myself, I feel I know the way things should be run. I wish I could say the rest of the experience was without stress, but that was not the case. The oppressive and outdated nature of the sales manager was probably the worst of it all. His downfall was his inaccurate judgement based on my age and what he assumed I would and would not know. The act of talking to me like a child as if I knew nothing surely must have been regrettable when in the end, after putting up a xxxx of a fight, the two of us came to common ground. I'm sure he was shocked with what I knew and I understand that it is fairly uncommon for anyone, let alone someone at 22, to know the inner workings of the auto sales model. The next part was more of a serious hygienic concern. Having seen this car online with pictures of snow still fresh in the background, I knew that the vehicle had been sitting for a while. What I didn't know however, was that that vehicle had been sitting in the same condition it was traded in for an even longer amount of time. The car was absolutely filthy, never ONCE was it put through the STANDARD detailing service to ensure best possible quality for a potential buyer. The evidence was clear, by the dozens of stains, rancid smell (some combination of a rotting pig carcass and sewage), and the all but welcoming dead cockroach in the center counsel. There was a significant bulge in the front left tire that was swapped out; though it was after much insistence. Now luckily, we still had Caesar. Caesar went above and beyond for us, and though he did not have to, spent the better part of an hour vacuuming out the car for us and trying the best he could to get it to showroom quality. He never was able to achieve the showroom quality (not that anyone could have in that amount of time) but the effort was certainly noticed and greatly appreciated. More

Greatness Came into the dealership with a truck in mind and within minutes a great team of associates at Sound Ford in Renton aided me in finding my ideal truck Came into the dealership with a truck in mind and within minutes a great team of associates at Sound Ford in Renton aided me in finding my ideal truck!. More

Ford Fusion, good! We got great service and advices from them, nice people working there. They help us to choose the right car and credit fou our family. We got great service and advices from them, nice people working there. They help us to choose the right car and credit fou our family. More

Best Dealership in Town Rakesh and Jay helped to find the right car for me. I recommend to anyone to talk to them before you go for any other options. They will workout t Rakesh and Jay helped to find the right car for me. I recommend to anyone to talk to them before you go for any other options. They will workout to your budget. A special thanks to Rakesh on follow up and he is a great salesman. Thanks again!... More

Above and Beyond James, wow! He went above and beyond to provide personal, compassionate, and exceptional customer service. Kwok was wonderful at resolving our concern James, wow! He went above and beyond to provide personal, compassionate, and exceptional customer service. Kwok was wonderful at resolving our concerns and communicates very well regarding the reality of our options. Joe, does his job well with great follow through. It was refreshing to have this team working together for their customer's best interest. More

Awesome dealership My wife and I had the best time and experience buying a new Ford from sound ford.. these guys have it together ... they helped us through the whole p My wife and I had the best time and experience buying a new Ford from sound ford.. these guys have it together ... they helped us through the whole process made us feel like were part of the team not just a Nother buyer and a number on the spreadsheet... I will buy my next vehicle from this dealership and tell all my friends to do the same outstanding job guys .. Aaron B. More

I trade in for explorer 2013 for the explorer 2016 Abdu (Finance Manager) Mike( Sales manager And James Adams )all work together and help me to buy the SUV what i need thank you all mine family are so Abdu (Finance Manager) Mike( Sales manager And James Adams )all work together and help me to buy the SUV what i need thank you all mine family are so happy More

Beware - Deceipt in ommission of facts I purchased a new Ford Escape. I told the manager I wanted a 6 year loan and what I was willing to pay in monthly payments. Bill came out and finally I purchased a new Ford Escape. I told the manager I wanted a 6 year loan and what I was willing to pay in monthly payments. Bill came out and finally was able to come close to my monthly figure I was rushed to sign papers because I had to pick up my boyfriend from dialysis. I wanted to wait until the next day but they wanted me to sign and get my trade and finalize the deal. I told them I was very tired and I had to get my boyfriend home to eat. I went back the next day and they had everything in an envelope. I got in my new care and came home. I sat and had coffee the next morning and reviewed the paperwork. I then saw 96 months on the financing paperwork. 96/12 is 8 years, not 6. I dropped off the care as soon as they opened and handed the keys to the manager on duty - Kwok Yau. He told me I could not do that and I told him I was stopping payment on my checks and was unbelievably hurt and felt taken advantage of with type of deceit. The Sales Manager Bill did not even have the guts to call me himself and apologize. I am reporting this to Ford Corporate Headquarters and wound never recommend this dealer to anyone.Abdu (Finance) and Bill (Sales Manager). I originally worked with James Adams who showed me several cars and options. James was the only shining light in this entire sad incident. More

Excellent Everything was excellent. Eric and Mira were excellent. Service department was excellent. Fixed all the problems, it was easy to deal with them. I rec Everything was excellent. Eric and Mira were excellent. Service department was excellent. Fixed all the problems, it was easy to deal with them. I recommend them More

Got what I wanted Got the exact truck that I wanted. Came in during the off hours they stayed open and stayed with me well into the night till we can get the deal fin Got the exact truck that I wanted. Came in during the off hours they stayed open and stayed with me well into the night till we can get the deal finalized More