Sound Ford

Absolutely horrible experience at Sound Ford in Renton. I came in seriously interested in purchasing a Ford Lightning and already had my trade-in appraised elsewhere for over $40,000 before even walking th I came in seriously interested in purchasing a Ford Lightning and already had my trade-in appraised elsewhere for over $40,000 before even walking through their doors. Right off the bat, their manager tried offering me only $30,000 for my vehicle. It immediately felt disrespectful and insulting. What made it worse was the attitude throughout the entire interaction. The manager came across as condescending and dismissive, constantly trying to justify the lowball offer with questionable statements about my car’s value while also claiming the Ford Lightning wouldn’t depreciate badly because it was discontinued. The whole conversation felt more like being talked down to instead of being treated like a serious buyer. After leaving frustrated, I went directly to Bowen Ford, and the difference in customer service was night and day. They immediately valued my trade-in at $43,000 with no games, no disrespect, and no unnecessary negotiation. It showed they actually understood the market and respected that I knew the value of my vehicle. I ended up buying my Ford Lightning from Bowen Ford, and I’ll gladly continue giving them my business moving forward. Sound Ford completely lost a customer because of their poor attitude, lowball tactics, and lack of professionalism. More

My sales experience was great. I found a car online and they honored everything they said on their email communication. I found a car online and they honored everything they said on their email communication. More

The process was smooth and I will be sending family and friends here to buy. They honored there prices online and gave me a great trade-in value. friends here to buy. They honored there prices online and gave me a great trade-in value. More

Bait and switch. Call on Wednesday to reserve a unit for test drive on Friday. I live 6 hours away. The unit was priced well, low miles and great condition. 5 m Call on Wednesday to reserve a unit for test drive on Friday. I live 6 hours away. The unit was priced well, low miles and great condition. 5 minutes before my arrival they called and said the truck sold and want to tell me about the other options they have. Dishonesty is a really bad trait for a used car dealership. Lots of other options, use them! More

🛑WARNING 🛑 DO NOT BUY FROM SOUND FORD Ill SHARE MY PERSONAL EXPERIENCE, I PURCHASED A BRAND NEW FORD F150 RAPTOR, WELL TURNS OUT THE TRUCK HAD BEEN IN AN ACCIDENT AND WAS POORLY RE-PAINTED as soon as PERSONAL EXPERIENCE, I PURCHASED A BRAND NEW FORD F150 RAPTOR, WELL TURNS OUT THE TRUCK HAD BEEN IN AN ACCIDENT AND WAS POORLY RE-PAINTED as soon as I receive Took delivery of the truck I contact them immediately they denied it at the beginning They said to get it checked out, I did the same day. I send them several pictures and videos same day., they ignored me after three months. I contacted them again with legal council and they answer within 10 minutes and admitted fault of truck being damaged by one of their drivers, . I asked for a new truck they said NO that they had to buy it back and they sent me a buyback contract the next day 24 hours later, now I'm seeking legal council and all of a sudden they want to give me a new truck per general manager. PLEASE BEWARE I More

Great experience at this dealership. New years eve and it was busy. But there was no pressure sales, they answered all of our questions, it was easy to get multiple test drives, and they New years eve and it was busy. But there was no pressure sales, they answered all of our questions, it was easy to get multiple test drives, and they helped us make a decision. More

Avoid at all cost. The online discounts are fake, they are a culmination of many qualifiers in order to reach this fake discount such as being military, working for a p The online discounts are fake, they are a culmination of many qualifiers in order to reach this fake discount such as being military, working for a particular company, and you would have to do a trade in to get some of these discounts. After signing the bill of sale they will ask you to sign a new one reducing your initial credit and increasing the trade in value. Seems harmless right? Until they give you some xx about why they can't accept the trade in and strong arm you into paying for whatever inflated price they decided your trade in was worth. If you disagree then they threaten to take you to collections even if you had a deal, paid in cash, and turned over the trade in FOR A MONTH with the signed bill of sale for the trade in in their possession. More

I called Sound Ford to confirm the sale price on their website, before I decide to come in and make a purchase on the vehicle I wanted. The sales manager Mike was awkwardly shady and would refuse to confi website, before I decide to come in and make a purchase on the vehicle I wanted. The sales manager Mike was awkwardly shady and would refuse to confirm the sale price listed on their OWN website…. He said to me “I’m not going to discuss pricing over the phone or email. If you want it, come in and we can discuss price”. I told home I just wanted to confirm their site price to make sure it was accurate before I came in and bought it, yet he still refused. Very awkward, shady and very bad sales/customer service. I just hung up and will refuse to ever go there. Sounds like a tactic to raise the price when someone shows up, after you’ve waisted your own time/gas to get there. I’ve never experienced this with a dealership…. If you’re reading this review today just go to their pricing online, call to confirm and you’ll see what I mean. They also seem to be showing inaccurate low pricing on car gurus/carfax. I was in the market for a Ford Maverick Hybrid. More

Bought a Ford F150 lighting last month. Best price in town. I got a price quote from three other dealerships but sound ford got me the deal! Best price in town. I got a price quote from three other dealerships but sound ford got me the deal! More