Sound Ford

Wasted my time with a bait and switch. I'm surprised by the positive reviews both here and on other sites about Sound Ford. I have had the opportunity to work with great dealerships. This I'm surprised by the positive reviews both here and on other sites about Sound Ford. I have had the opportunity to work with great dealerships. This was not one of them and Sound Ford can join the list of disappointing dealerships that use old-school sales tactics. They gave a price proposal that included a $3k discount by phone. I also completed a trade-in form and got a KBB cash offer from Sound Ford. Upon arriving in person, I was very clear with what I was looking for to make the deal happen. Unfortunately, they changed the numbers drastically and did not honor the KBB cash offer they sent. Instead, they reduced it by over $4k. An hour of me repeating what I was looking for, the most they budged was $2k on the KBB cash offer, which was still $2k under market for trade-in value. As a side note, working with the sales rep Cece was great, and pricing is out of her control. This review is a reflection of her colleagues. More

I have two major issues with this car dealership: Exterior Detail Damage I paid for an exterior detail, and when I got my car back, I noticed a couple of chips in the paint. I immedia dealership: Exterior Detail Damage I paid for an exterior detail, and when I got my car back, I noticed a couple of chips in the paint. I immediately reached out to someone at the dealership to express my concerns. After just one email exchange, they completely stopped responding. I had to escalate the issue by contacting Ford directly and opening a case with an agent, as this dealership has done absolutely nothing to help resolve the problem. Neglect During Warranty Period I purchased my car here and have always had my services done at this location. Each time, I was told my car was in great shape, with everything showing "green" on their inspections. About a year and a half ago, I started noticing issues with my car, including the engine shaking when stopped and jerking when placed in reverse. I repeatedly asked the service team to have a mechanic check the engine, but I was always told there was nothing wrong. Fast forward to after my drivetrain and engine warranty expired—suddenly, I received a note stating there were now multiple issues with my car. I find it very suspicious that these problems surfaced immediately after the warranty expired, despite me asking several times for them to investigate while it was still covered. Now, the dealership simply shrugs it off, saying it's no longer under warranty and not their responsibility. Save yourself the frustration and look for another dealership. This place does not prioritize customer care or accountability. More

I contacted sound ford on or around June 5 to order a v6 2.7l ford ranger. I sent them the build and they said that they had placed the order but did not supply me with any confirmation that the order had 2.7l ford ranger. I sent them the build and they said that they had placed the order but did not supply me with any confirmation that the order had been placed and said that I would hear from Ford. In the intervening two months I made numerous inquiries to Sound ford with no reply. There has been no follow-up. It is clear they never input the order. Why they would lie about making the order is mystifying. If they did not want to do so then just say so and save up both a lot of time and trouble. If this is their attitude towards new customers, I cannot see how they stay in business. I would strongly suggest contacting other dealers for new vehicle orders. Sound Ford has failed on every level. More

Sound Ford changed my idea of car dealerships/service. They made it so easy to get my car fixed. Everyone was really friendly and helpful. No one was pushy. Just a really great experience overall. They made it so easy to get my car fixed. Everyone was really friendly and helpful. No one was pushy. Just a really great experience overall. More

Excellent service department. They have a very friendly and knowledgeable staff. It's never fun dealing with a car issue, but Sound Ford made it as easy as possible. They have a very friendly and knowledgeable staff. It's never fun dealing with a car issue, but Sound Ford made it as easy as possible. More

Sound Ford was fantastic. My sales person Bill was so nice and professional. The manager Kwok was nice as well. He made my Mustang Mach E fit my budget. Thank you so much I am My sales person Bill was so nice and professional. The manager Kwok was nice as well. He made my Mustang Mach E fit my budget. Thank you so much I am so happy I bought my car here. More

Great place to purchase vehicle, no pressure sales team. After the initial purchase you return to one of the best service department I’ve been to. After the initial purchase you return to one of the best service department I’ve been to. More