Sooner Kia

I wish it were possible to give a rating in negative numbers because that is what Big Red deserves. We took our Suzuki Verona there to be serviced after the engine burned up due to the wrong oil filter numbers because that is what Big Red deserves. We took our Suzuki Verona there to be serviced after the engine burned up due to the wrong oil filter being installed during a routine oil change (the oil change was done elsewhere and the other business paid all the expenses for the engine replacement). After waiting over a week for the repair to be completed with no loaner car, we finally got the car back. Less than 3 months later, the check engine light came back on and the car died. We had it towed back to the dealership where they said something was not done properly and they had to replace the engine again. Again, no loaner car was offered and we were left to play musical cars for over a week in order for everyone to get to work and achool, etc. When we were called to come pick up the car, I was told we owed them $97 for fees and towing. I reminded them that they were the ones who messed up and I had no intention of paying ANYTHING. Service guy said he would talk it over with his boss, then called back and said they would deduct the service charges but that we owed them $75 for towing. Called my husband at work and he called them back and again told them we should not owe them anything and they finally agreed. Two days after getting the car back this time, the check engine light came on again so we brought it back in last Friday. Still no loaner car because we brought it in without an "appointment" but they agreed to check the car and call back to tell us what the problem was. It is now Monday and we have not heard a word about the status of the car even though my husband and I went there and asked to speak to the owner Friday afternoon. We were left sitting in the showroom for almost an hour before we got up and left when he (Chris Mays) never appeared, after he was reminded two additional times that we were waiting to see him about the broken car as well as about their dishonest and unethical practices selling cars (but that is a whole other story which hopefully my daughter will write in about). Husband called today to check on the car and on getting a loaner and was told they would check and call back. We are still waiting with no real hope in sight... More

I traded my 2007 Chevy Silverado with 10,000 miles in for a 2002 GMC Seirra Pick-up with 119,000 and a 2005 Kia Optima with 62000. The pick-up broke down--a link in the rear end broke--while I was trying to a 2002 GMC Seirra Pick-up with 119,000 and a 2005 Kia Optima with 62000. The pick-up broke down--a link in the rear end broke--while I was trying to get it to OKC- I had it all of 3 days. I lost control of the truck when the link broke and could have lost my life. But this dealership does NOT care. This pick-up was unfit to be driven. We were told that their mechanics had checked it out and it was good. Now they say--they never told us that. That because I bought it "as is" that they will not fix it. This is an outrage that ANY dealership can do this. I have filed a complaint with the BBB, the attorney general and am talking with an attorney. All I asked Big Red to do was fix this truck they had just sold me. They flaty refused. More

Not standing by the contract agreed upon. It is now with the BBB. the BBB. More

When I was car shopping, I decided to go to Big Red Sports and Imports because I was really interested in getting a Kia. Immediately, I was greated by a salesperson who looked at me like I was white tr Sports and Imports because I was really interested in getting a Kia. Immediately, I was greated by a salesperson who looked at me like I was white trash that had just wondered in off the street. I gave him the benefit of the doubt and told him what I was interested in and what I thought I could do payment wise. He proceeded to tell me that there was no way I would find a vehicle with what I could do and walked off. I decided to take my business elsewhere! I went two carlots down from Big Red Sports and Imports to Fowler Honda where I was treated like an actual person and they were more that willing to work with me on what I could do. Needless to say, I drove off Fowler Honda's lot in a brand new ride that very same day!!! After the way I was treated at Big Red Sports and Imports, I wouldn't even recommend them to my worst ememy. More

Sat. 8/19/06 - Took car in at "appointment time" of 10:00am for the required 45,000 mile service which included an oil change, tire rotation and having the fuel injectors cleaned. THERE WAS NO time" of 10:00am for the required 45,000 mile service which included an oil change, tire rotation and having the fuel injectors cleaned. THERE WAS NOTHING WRONG WITH MY CAR, IT WAS JUST ROUTINE MAINTENANCE. At 11:15am they had not started on my car and said it would take 2.5 more hours. I couldn't wait. Sat. 8/26/06 - Took my car back at new "appointment" time of 8:00am. Dropped car off this time. Was told it would take 2.5 hours. Called at 11:30am and car had just been started on and it wouldn't be done until 3:00 (this is 7 hours). Got pissed off and cussed at the service guy Mike who he said he didn't appreciate how I was treating him and was going to refuse service on my car. I asked to speak w/ a manager. Gene the Sales Manager was very friendly, offered me a loaner car for the day. Picked car up at 5:30 (after service had closed), car was making a grinding noise at the front driver side tire and was vibrating really bad. Mon. 8/28/06 - Called Gene, he was out so I spoke w/ Service Manager Bob, told him the problem, he was very friendly and told me to bring the car back and he would give me a loaner. I called them at 4:30pm because I hadn't heard from them, they said that the axle shaft had been broken during the tire rotation and they had to order parts. Tues. 8/29/06 - Picked car up after they made the repairs to the axle shaft that THEY had broken. Car is still vibrating and it vears to the right. Will have to call them again tomorrow. The short of it: I took my car in for routine maintenance, there was nothing wrong with the car when I took it in, I was given back a broken car. I have been to the dealership 4 times (which is 30 miles away) and wasted countless hours and I still have a broken car. More

After telling the salesman what I was willing to spend, he told me if I put $500.00 more down for the car I wanted that I would qualify. I sold my computer for the extra money. I also paid 25.00 to add and he told me if I put $500.00 more down for the car I wanted that I would qualify. I sold my computer for the extra money. I also paid 25.00 to add and then another $25.00 to take the car back off of my insurance, plus the $97.00 payment for a month. After having the car for 30 days, and 2 trips back to Norman because they didn't dow the paperwork right, and a lot of hastle trying to get the title because it had been 30 days since I got the car. they told me to come back to Norman to get a new paper tag as mine had expired. When I went back to get the tag, they took the car saying I would have to pay an extra $1,500.00 down if I wanted to keep it. The car had a full tank of gas when they took it, and only barely a quarter tank when I got it. They wouldn't give me back the money I paid down saying they would mail it to me. I haven't received it so I don't know yet how much hastle that is going to be. More

This is a short story, and does not go into detail, Sales guy was AL "G" Guerrero, very, very poor customer service, and they do not have the professionalism to deal with the public. NON-TRUTHFUL. And I conf guy was AL "G" Guerrero, very, very poor customer service, and they do not have the professionalism to deal with the public. NON-TRUTHFUL. And I confronted him about being truthful, and he got upset, I basically told him that I’m going to write a complaint letter, and he confronted me to tell his manager right now, OK, Lets go, as we walk to the office, he then tells me how disrespectful I was to him, and I told him he was dishonest, I then talk to the sales manager Jason Abbey. Told him the entire story, and why can they not be truthful about helping us find a car, then this manager gets all upset, and confronts me, I ask for his name, and he tells me but then I asked him for a business card, he told me that he didn’t have any! (Yea right). I get him to write it down, and then ask him for his manager’s name, he tells me that he is the boss, with the attitude that he reports to no one. I then ask for the owner’s name, and he tells me “We have several owners” and refused to give me that information. I will not go back, Bad news travels fast, I will write a more detail account of what happened and file a complaint to the Better Business Bureau of OKC, and the Norman Chamber of Commerce. MICHAEL J DONOHUE, 418 N INTERSTATE DR, NORMAN, OK 73072 this is the owner, he will also get the letter. KIA USA will get this complaint. The sales person Mr. “G” will get the letter, and the sales manager that reports to no one, Mr. Jason Abbey will get one. I might take it a step further and write a open letter to the editor of the Norman Transcript, and the Daily Oklahoman about the poor customer service. <br><br>Big Red, If you ever read this: BAD NEWS TRAVELS FAST.<br> More