Sons Kia

Sales Mangement gave very poor service! My daughter who is 19 went to Son's of Kia in McDonough were she found a beautiful 2017 Kia Forte. She was approached by the sales person Charles, who My daughter who is 19 went to Son's of Kia in McDonough were she found a beautiful 2017 Kia Forte. She was approached by the sales person Charles, who provided my daughter with great service in finding her a car. But once we got to the finance part of this deal that's where sales management came in and service became something awful. We had closed the deal and had the car for over a week. Received a phone call from finance who stated they found me a better deal on financing. I accepted and was asked when can my daughter and I come back in to sign new contract, being memorial day weekend I was already busy and was told to come in at my convenience. So I chose to come in on Monday. The vehicle had a flat tire, I called Kia and was told to have it towed in and to ride in tow truck and I would be given a vehicle to ride while tire is being fixed. when I arrive I was greeted by the gentlemen whom I spoke to on phone and told me to ride in with tow. Once I got there I was escorted back to the finance room where I was told to sign the new contract, I advised I was not here for that and had ask to come back the next day with my daughter for us to sign together since she was on the contract too. Then I was questioned on why, and if I liked the car. I felt pressured because so many questions was ask. Finally the sales manager just told me to make arrangements to get the spear key and turn in and "I was free to go". They took the car back from me and left me strained at Kia over a simply request to come in the next day to finalize the new contract, no one came back to give me a ride home or check on me. I was very much offended! I would never do business with Son's of Kia and will never refer anyone there being treated as if I was a non factor. I WAS DONE! I took my business elsewhere! More

Amazing customer service I did not want to get rid of my 4Runner but I needed to. Tie Hill literally held my hand through the whole process. He was knowledgeable supportive a I did not want to get rid of my 4Runner but I needed to. Tie Hill literally held my hand through the whole process. He was knowledgeable supportive and professional. I couldn't have done it without him. More

Great All Around When it came time to replace my aging Honda Accord, I was looking into Kia. I started at a dealership closer to where i live, but they weren't gettin When it came time to replace my aging Honda Accord, I was looking into Kia. I started at a dealership closer to where i live, but they weren't getting anything done to get me into a new or used car. I remembered Sons Kia was just a few miles down the road, so i decided to give it a shot. The staff there, especially Tie Hill, had an entirely positive feel to it. I left the day in my new Forte and have not regretted it for a minute. I would recommend Sons Kia and Tie Hill to anyone looking for a no-nonsense buying experience. More

Service: Above & Beyond From the GM Mr Sanchez to Russ and Jacob and the entire service team: Kayla, Meg and the shop manager. Once the trouble with my Master Cylinder was fi From the GM Mr Sanchez to Russ and Jacob and the entire service team: Kayla, Meg and the shop manager. Once the trouble with my Master Cylinder was finally properly identified everyone at Sons Kia McDonough they went above and beyond to ensure that our service experience was exceptional. They provided us with a 2016 Caribbean blue Kia Soul. My wife enjoyed the loaner vehicle immensely especially the rear backup camera and the touch screen radio controls. Other dealerships missed the problem completely and only by the grace of God sending his angels to ensure that our 2011 Kia Sportage stopped safely each and every time. Even during our move from Florida to Georgia and while I drove as a pizza delivery driver encountering several deer. All with a bad Master Cylinder that could have failed at any time. My wife and I will definitely consider our next purchase at Sons Kia, Mcdonough. More