Sons Honda

I recently purchased a new Honda Fit from this dealer. Their guarantee to beat anyone's price was the reason I started working with them, but it was their customer service that eventually sealed the deal Their guarantee to beat anyone's price was the reason I started working with them, but it was their customer service that eventually sealed the deal for me. All of the price negotiation and was done via phone and e-mail, and Kevin and LaTanya were very responsive and easy to deal with when I was pricing between different dealer quotes. Just before I finalized my decision I was down to speaking with just one other dealer, and with them it took nearly five tries through their phone system just to get to someone's voicemail. With the price to the point that I was comfortable with, I based my decision on the fact that Kevin and LaTanya were much easier to communicate with. Once we'd agreed on a price, Kevin went out of his way to make sure we got our top color choice, which they ended up getting from elsewhere. When we arrived at the dealership and inspected the car, he was extremely particular about making sure the car was clean before letting us take it - noticing things we weren't paying attention to. He also gave a great explanation of servicing requirements so that we wouldn't have to spend any more than necessary. At no time did I feel pressured to buy excess options, and when I did ask for the center arm rest option he gave me a price around $30 less than I'd seen elsewhere. Throughout the whole checkout process he was extremely friendly and patient, as was everyone else we interacted with. If we stay in the area and want a Honda in the future I don't see any reason why I wouldn't come back to these guys. More

My husband and I were traveling to Florida from Cincinnati in my 2008 Honda Accord V6. I LOVE my dealership, Performance Honda, in Cincinnati and had scheduled an appointment for when we returned Cincinnati in my 2008 Honda Accord V6. I LOVE my dealership, Performance Honda, in Cincinnati and had scheduled an appointment for when we returned home from Florida. While cruising through Atlanta the "wrench" light came on, the car had 29,850 miles on it. We saw the billboard for Sons Honda in McDonough, Georgia and we easily followed the directions, exited the highway and pulled into their service department. We thought we would grab lunch while they checked out the car. The service department was quick, attentive, and courteous. Brian got us right through in about 45 minutes. The oil was changed, the tires rotated, filters changed, and brakes checked. While we waited we were invited into the waiting area for drinks and donuts. Two salespeople spoke with us and were genuinely friendly and wished us well. We walked around the lot looking at new cars when we were approached by Maurice who was equally friendly and had a smile that could light the night time skies! Our overall experience with Sons Honda was unelieveable considering the fact that they knew we were just "drive thorugh" customers of Honda. They represented the mission of Honda well and are a true testimony to the reason why I just LOVE my Honda. A huge thank you to all the people at Sons Honda in McDonough, Georgia! Patti and Bill Kenney 1319 Castlebridge Ct. Cincinnati, OH 45233 More

Erma was kind and considerate and did not give us the impression that she intended to "pressure" or "haggle" with us on pricing. She was careful to point out the amenities on the car and how to operate impression that she intended to "pressure" or "haggle" with us on pricing. She was careful to point out the amenities on the car and how to operate them. We felt that our car buying experience with her was pleasant and stress free. Our final price of $29,033.96 was markedly off of the MSRP of $35,715. We believe this was due to the USAA discount and the generous trade-in on our 2004 Honda Odyssey. We have really enjoyed our previous 2004 Honda Odyssey and are pleased to be abale to stay in a Honda for the coming years. More

I am about to be 54 years of age, and have purchased numerous vehicles over the years. I can honestly say the purchase of my wife's Honda Civic at Son's was one of the best (if not the best) car buying numerous vehicles over the years. I can honestly say the purchase of my wife's Honda Civic at Son's was one of the best (if not the best) car buying experiences I have ever had. The people were professional and friendly throughout the whole process. Even before I made it to the dealership they stayed in contact with me by phone or e-mail letting me know what was going on with the car. When my wife and I arrived they were johnny-on-the-spot to meet us and welcome us, then made water and fruit available to us for refreshment. As we went over the vehicle and paperwork they were very patient and thorough through-out the whole time we were there. Even Willie in the finance department made me feel good about giving him our money! After the purchase they detailed the car and filled it up with gas for the ride home. Last, but not least, several days after we had the car Mr. Frye called and e-mailed us to ensure we were in fact happy with the car and the car buying experience. I ensured him we were, and that I had already recommended several people to him and the folks at Son's. Would I go back and purchase another vehicle from them? You bet! Jeff Hall More

When I began doing research on the 2010 Honda Accord EX-L V6, I submitted a quote request through Edmunds.com and was contacted by 4 out of the 5 dealers listed in my area. Sons Honda gave me the lowest quo V6, I submitted a quote request through Edmunds.com and was contacted by 4 out of the 5 dealers listed in my area. Sons Honda gave me the lowest quote out of the 5, both on the model with the navigation system and without. So, I talked with Hersel Gunn, the Internet Sales Manager at Sons Honda and 2 other dealers for a week, learning about the options on the car and negotiating the terms of a possible purchase, and by the end of the week, Sons was still making me the best deal on the car. Hersel was, by far, the most responsive and most knowledgable sales person of the 3 that I talked with. He always returned my phone calls and emails very promptly and always answered my questions fully (and there were lots of them!). He also has a great personality and was actually fun to talk to, which helped to make the whole experience the best car-buying experience I've ever had....and I'm 49 years old! I was undecided as to whether to spring for the Navigation System, or not. Hersel explained some of the features of the Navi just over the phone with me and of course, made it sound just wonderful, but he never got pushy with me, which I very much appreciated. He also sold me on the moonroof visor (a dealer add-on), as to the quieting effect that it has, which makes it so much nicer to have a conversation in the car, listen to music, or even talk using the Bluetooth! I never would have kept that option on the car if he hadn't told me about those benefits. When my husband and I went to the dealership, Hersel demonstrated the Bluetooth and Naviagation systems for us and of course I wanted them! Then I found out there were no Dark Cherry Pearls with Navi available in any neighboring states! (I was buying at the end of the model year). I was crushed! Hersel gently asked if I'd like to take a look at the Bali Blue Pearl (Gently, because he knew I had my sights dead-set on the Dark Cherry with Ivory interior!). He said it was a really pretty color and he thought I might like it, but they had just sold the only Bali Blue w/Navi that they had. They only had a Bali Blue w/o Navi on the lot, so if that did turn out to be a workable option for me, they'd see if they could find me one of those. Again, he came across as just making a helpful suggestion; I didn't feel like I was being pushed toward something else just for the sake of him making a sale. Once I saw the Bali Blue, I decided to get that color with the Navi instead of a Dark Cherry Pearl without the Navi, so Hersel had to spend the afternoon driving to another dealership to pick one up for me. As it turns out, I absolutely LOVE the Bali Blue Pearl, and the gray interior is a lot prettier than the gray interior that was in my 2004 Accord, so even though it's not the color I originally set out to get, I think I actually have an even prettier car! And, I've already fallen in love with the roof visor, Bluetooth, and the Navi. Everyone at Sons Honda was very pleasant and friendly, from the Receptionist, to the other Salesmen, to the Finance and Insurance guy. While we were at the dealership completing our purchase, the Sales Manager came over and introduced herself and congratulated us on our new car. Before we left the dealership, Hersel showed us a lot more about the Bluetooth and Navigation since we had never used them before. He also took us over to the Service Department and introduced us to their Service staff and showed us around the Service Area. So, to sum it all up, I got a GREAT deal on a great car at Sons Honda! Working with them on getting this car was actually a pleasurable experience (and I have NEVER said that about buying a car!) and I am 100% satisfied with their level of customer service and professionalism. I will be singing their praises to everybody that's going to be telling me what a beautiful car I bought and when I get ready to buy another car, I will be making a beeline to Hersel Gunn at Sons Honda! More

Hersel Gunn was so great to work with, very friendly, professional, courteous, and did a wonderfully thorough job of explaining everything about the process and about the technical aspects of the vehicle professional, courteous, and did a wonderfully thorough job of explaining everything about the process and about the technical aspects of the vehicle we were purchasing. The whole dealership staff is just like him, and the experience was a real pleasure. I will highly recommend Sons Honda to anyone looking for a new vehicle. More

We were referred to this dealership by a friend of the family, whose wife works as a manager at this store. This has been the best car buying experience that we have ever had, for either a new or used ca family, whose wife works as a manager at this store. This has been the best car buying experience that we have ever had, for either a new or used car. From the moment that we arrived at the dealership, Andre took fantastic care of all of our needs and concerns with the car buying experience. My parents were looking to buy a new Accord, and my wife and I were looking at used Pilots, and he walked us through the entire process with kid gloves. He made every vehicle that we were interested in available to us to climb into, drive and review and compare features. Then he explained the relevancy of a Honda Certified car vs non-certified, and also went into detail about future resale and warranty information. When it came time for financing, he explained the offers thoroughly and without any hint of disrespect, and provided clarity when asked. Even our experience with the finance manager, Bonnie was exceptional. She explained all of the additional fees and other services, with clear pricing and cost/benefit analysis, and did not push us past what we were comfortable with paying. The best car buying experience ever!! More

I just purchased a new Honda Accord this past Saturday from Lee Tolentino. He made the experience hassel free and very enjoyable for me. My husband and I had both purchased Accords from Lee in 2003 and from Lee Tolentino. He made the experience hassel free and very enjoyable for me. My husband and I had both purchased Accords from Lee in 2003 and we loved them both. I could have kept my 2003 Honda for several more years, but I figured I would let a young college student purchase it, so they would have a good reliable car to drive while they were in college and their parents would have one less thing to worry about, and in turn, I would have a new car to drive!! Everyone at Sons Honda was very friendly and courteous and treated me and my husband like we were part of their family. I'm sure I will continue to purchase all my cars from Sons Honda as long as I live in the Atlanta area. More

I never had such fun buying a car; Hersel Gunn was fabulous! Everyone I encountered at Sons was friendly and helpful. I did not feel pressured in any way by my salesman and he has been available and fabulous! Everyone I encountered at Sons was friendly and helpful. I did not feel pressured in any way by my salesman and he has been available and helpful even after the purchase! They're great!!! More

I would like to compliment Sons Honda for the VIP treatment given to their customers. A knowledgeable, courteous sales staff is always appreciated. Leslie Duncan, the young lady who worked with me, treatment given to their customers. A knowledgeable, courteous sales staff is always appreciated. Leslie Duncan, the young lady who worked with me, was professional, knowledgeable, friendly and genuinely interested in helping in every way she could. She gave excellent service and made the purchasing experience enjoyable. Kudos to this outstanding dealership! More