Sons CDJR of Montgomery

I have had great experience with Brewbaker service. They take care of all my concerns and provide great customer service. I will say making it a minimum of 25 words is silly and a good way to not get people take care of all my concerns and provide great customer service. I will say making it a minimum of 25 words is silly and a good way to not get people to fill out your survey. More

Sandy Vaughn is the GOAT. Got me in a great vehicle and was honest and did all he could to get me the best deal was honest and did all he could to get me the best deal More

Personal are very courteous and knowledgeable. I'm not sure the purpose of a 7:30 appointment for a recall when the mechanic doesn't get there until 8. I will say that I was not aware that I was suppos sure the purpose of a 7:30 appointment for a recall when the mechanic doesn't get there until 8. I will say that I was not aware that I was supposed to leave my car and return to pick it up later in the day and I think they tried hard to get me out. Just as a note, I didn't see anyone trying to keep the waiting area clean and with the pandemic you might consider putting in some practices where the area that someone was sitting be wiped clean after they leave. More

It good to deal with ,sometimes I have a problem with them when I get my oil change, it seems to be low before the time it need to be change , sometimes I've to buy 2 to 3 quart of oil because I thin them when I get my oil change, it seems to be low before the time it need to be change , sometimes I've to buy 2 to 3 quart of oil because I think they donot put enough in it.i never had problems before they hire new peoples. I ask the question do not know how to fill the oil up after change? It really need to stop!!! More

Pretty cool people but my name is always misspelled. Otherwise, prompt and professional service. And now I have to add words in order to meet the minimum word requirement to have my review submitted a Otherwise, prompt and professional service. And now I have to add words in order to meet the minimum word requirement to have my review submitted and allegedly read by someone in the internet department whom I was required to rate even though I have no idea if I even met that person. This survey seems like a bad idea after all. Congratulations on the 5-Star service provided by Lidia. - Stefano M. Bogan More

Excellent service, communication was great and customer service was top notch. I have been doing my service here for 4 years and will not go anywhere else. service was top notch. I have been doing my service here for 4 years and will not go anywhere else. More

15k mile service was performed very timely and I was notified via email and telephone when completed and ready for pickup. The price was reasonable. notified via email and telephone when completed and ready for pickup. The price was reasonable. More

My first experience with my new car was HORRIBLE.First I My first experience with my new car was HORRIBLE. First I called in August and was told they were too busy to help me. Then I get an e-mail from Bobb My first experience with my new car was HORRIBLE. First I called in August and was told they were too busy to help me. Then I get an e-mail from Bobby Moore that my auto is overdue for it's 1st service. I call and get a voicemail, leave a message to make an appointment, 2 days later I have a vm that says I don't need an appointment. Just bring it in. I bring it in at 12:54, I have a coupon, I am told they don't carry that oil so no discount. Then they tell me I could go somewhere else cheaper. I tell them I want it there and when I brought up a few concerns they tell me they don't have time. They would take 45 mins for oil change, nothing more! After 1hour and 50 minutes I go to the service dept. I ask if I can pay for it and have someone see if it's near ready. I waited 11 minutes at the pay window with no one there, Travis then said he'd ring me up. He goes to check on the car and says it will be just a few minutes. 15 minutes later I get his attention and he tells me they didn't even have the oil filter needed so they had to find one! I think k they should have told me that at the start, I could have either set up another appointment or taken it elsewhere. Another 10 minutes pass and finally out of the bay the young man pulls it behind another car gets out. I say excuse me I can't get out here? He was so rude, says,"You can reverse out lady." I was really upset. Why would I ever return? Why would I buy another auto from you, when I know you don't care about me as a customer or my money? I won't even recommend any part of your business. I'll treat you like you treated me. I was told I didn't need anything else till 10,000 miles. Really? Then why are you telling me in e-mails I do?? I am so upset. You need a MAJOR PERSONNEL OVERHAUL. I don't carry my phone either so the e-mail that my car was ready was useless as I was clear I was waiting in the area. L. Fields Montgomery, Al More

I would like to be able to make an appointment. First come first serve is inconvenient if you happen to make plans on a busy day for the service department. come first serve is inconvenient if you happen to make plans on a busy day for the service department. More

The dealer surroundings and the sales person Matthew was great but when I went to finance that lady was crap might determine if I ever buy from them again I could’ve sworn she come from Tallassee automotive great but when I went to finance that lady was crap might determine if I ever buy from them again I could’ve sworn she come from Tallassee automotive which I will not buy from them she might need to go back to school to Respect the customer More