Sommer's Buick GMC Subaru - Service Center

Bought our 2023 GMC Canyon Elevation in July. The day of delivery we were told that they noticed a right upper light clip was missing and it needed to be installed. The service department would t The day of delivery we were told that they noticed a right upper light clip was missing and it needed to be installed. The service department would take care of it and call us when the part came in. Two weeks ago we brought our truck in because we had issues with windows that go down and don't go back up. We had to shut engine off and start again for the window to go back up. Along with that problem we also told the service department at times both blind spot detection lights would illuminate when there was no car there. Sometimes staying on for 2-3 minutes. Sunny and rainy weather it has occurred. We also reminded them about the front light clip. The service manager was perplexed and told us that we could get that fixed at any GM body shop in the area and they couldn't fix it there. So here we are almost 3 months of owning the truck and we were first told this ! We had the truck in all day. We pick it up and the service department tells us they could not find ANYTHING wrong with the truck Were treated like it was operator error. So we take it to a service department in Sheboygan and guess what? EVERTHING we stated wrong with the truck they found there was certainly an issue ! The windows are fixed. The side mirrors they had to order a new part and the light clip they can also fix! VERY DISAPOINTED WITH THE SERVICE DEPARTMENT. Not only were we inconvenienced but we were treated it was our fault. Makes us wonder if they even looked at our truck in the first place. From now on we will take our truck to Sheboygan for service . More

Communication between the customer and the service department is excellent. Estimated service time is almost always accurate. department is excellent. Estimated service time is almost always accurate. More

Suburu in for 24,000 mile service. This was the second time we were greeted by Steven. This is our 8th Suburu in the family. We have been satisfied with the service. Steven is intel This was the second time we were greeted by Steven. This is our 8th Suburu in the family. We have been satisfied with the service. Steven is intelligent, personable, clear with questions and answers, and a terrific person. Great employees need to be recognized. More

Great service on time and courteous employees who informed of when my car would be ready informed of when my car would be ready More

Since picking up my 2023 Subaru Crosstrek in November I've put on an average of 94 miles a day to work and home. I scheduled my most recent service online and found it more convenient than I had thought I've put on an average of 94 miles a day to work and home. I scheduled my most recent service online and found it more convenient than I had thought it would be. The intake technician got me checked in quickly and the service technician completed the entire process in less than the projected hour. I was delighted with the whole process and everyone I was in contact with at Sommer's Subaru. More

All service work that was done was reviewed with me when the vehicle was dropped off. Their time estimate for completion of service was accurate. Very clean facility. the vehicle was dropped off. Their time estimate for completion of service was accurate. Very clean facility. More

Always good customer service with excellent service and prompt turnaround and follow up. I highly recommend this dealership. prompt turnaround and follow up. I highly recommend this dealership. More

Service is always done in a timely manner. Explanation of services performed is always done in a clear and understandable manner. Explanation of services performed is always done in a clear and understandable manner. More

Don’t really want to write anything, but thank you for the car wash. Have a nice day! the car wash. Have a nice day! More

Sommer's staff whether sales or service are consistently friendly, professional, prompt and courteous. They clearly value their customers. friendly, professional, prompt and courteous. They clearly value their customers. More