Sommer's Buick GMC Subaru - Service Center

I have had nothing but great experiences with Andy Johnson when I take my car in for service. He is very personable and treats me with respect and answers all my questions that I have about my car. H Johnson when I take my car in for service. He is very personable and treats me with respect and answers all my questions that I have about my car. He does not make me feel like just another woman that does not know anything about her car etc., like other dealerships I have dealt with in past years. I hope he never leaves! More

I brought my buick in to sommer's because my friend recomended the body shop. I met Andy and several other employees, they were all very helpful and very nice. When I picked up my car they went over ev recomended the body shop. I met Andy and several other employees, they were all very helpful and very nice. When I picked up my car they went over everything that they did to my car so I knew what was going on. This place is great and have told several of my friends about the great service sommer's has to offer. More

While on the road for a business trip I experienced mechanical trouble with my Yukon. I had to be at a 9:00 am meeting and on the road again after the meeting by 1:00 pm. I called Sommer's at 7:00 in t mechanical trouble with my Yukon. I had to be at a 9:00 am meeting and on the road again after the meeting by 1:00 pm. I called Sommer's at 7:00 in the morning and they had me immediately drive the Yukon to the dealership. They got my Yukon to a mechanic and myself in a brand new Arcadia on my way to my meeting in literally 10 MINUTES!!!! The service was so fast I had to stop at a Starbuck's to kill time prior to my 9:00 am meeting. While still at my meeting, Gary called me at 10:00 am to inform me that my Yukon was fixed and ready to go.I was ot of my meeting and back on the road with my washed and dried (it look liked it had been detailed!!!)Yukon at 12:30, as originally planned. I was not delayed by one minute, attended my meeting and relaxed over a cup of coffee to kill time. Thank you Gary for the best service I've ever experienced. I now know what it feels like to be a celebrity. Jim Cortright Owner: Library Restaurant & Brew Pub Houghton, Michigan More

I recently took my vehicle in to have routine maintenance I recently took my vehicle in to have routine maintenance done. I was notified by one of your service personnel that a recall needed to be done on my I recently took my vehicle in to have routine maintenance done. I was notified by one of your service personnel that a recall needed to be done on my vehicle. I had not planned on this and needed to be to work. He insured my that he would get me out ASAP so that I could get to work on time. As promised, I was on my way quickly and on time. I was very pleased with the service I received that day and as always. The service personnel are very kind and friendly. I am always greeted by many of the service personnel and thanked upon leaving. I actually enjoy bringing my vehicle in. The type of service I received is commonplace for this dealership. I have been taking my vehicles to Sommer's for 4-5 years now and just purchased a vehicle from them about a year ago and have received nothing but the best from them. They make me feel respected and appreciated. That says a lot, coming from a female, because I have been to many dealerships and service shops. I have not had this level of respect, friendliness, and appreciation before Sommer's. More

I just want to say that I was completely satisfied with my recent visit to Sommers. I had to have a few things fixed on my car and Hector was very accommodating and provided excellent customer service. H my recent visit to Sommers. I had to have a few things fixed on my car and Hector was very accommodating and provided excellent customer service. Hector seemed genuinely concerned about the problems that I was experiencing with my car and ensured that I left there 100% happy with the service. After my experience with Sommers last week I would definitely consider continuing to do business there. Please relay my gratitude to Hector and the entire service crew. Thank you. -Raynea More

I WAS BETWEEN A ROCK AND A HARD PLACE. I WAS TO TAKE MY MOTHER FROM A HOSPITAL TO A NURSING HOME 200 MILES AWAY THE NEXT MORNING. THERE WAS A BAD NOISE IN THE REAR OF MY SUBARU.LUCKILY THE NIGHT CREW(WEDN MOTHER FROM A HOSPITAL TO A NURSING HOME 200 MILES AWAY THE NEXT MORNING. THERE WAS A BAD NOISE IN THE REAR OF MY SUBARU.LUCKILY THE NIGHT CREW(WEDNESDAY NIGHT) FIXED IT.WHAT A GODSEND. MIKE S. More

I purchased a pre-owned 2005 Cadillas SRX. After about a month or so, the front turn signals ceased working. Well, I must say it was great to receive prompt and courteous service. They took care of the prob month or so, the front turn signals ceased working. Well, I must say it was great to receive prompt and courteous service. They took care of the problem at no charge. It's refreshing to receive great customer service for a change. I've been in sales and sales management for 40 years, and this is how you maintain a loyal customer base by servicing the customer after the sale. More

Every experience I've had with the Sommer dealership has been exemplary. I had already made up my mind to buy a Subaru and researched local dealerships. Sommer's sounded the best and was the only one I de been exemplary. I had already made up my mind to buy a Subaru and researched local dealerships. Sommer's sounded the best and was the only one I dealt with. Aaron was professional, helpful, informed, and furthermore an awfully nice person; I soon discovered everyone else there was the same. I've never been happier with an automotive product and group. More

1/26/2011 Sales experience was wonderful. a 1/26/2011 Sales experience was wonderful. a "5". I purchased a used Subaru and included the maintenace & service agreement. Service: I have ha 1/26/2011 Sales experience was wonderful. a "5". I purchased a used Subaru and included the maintenace & service agreement. Service: I have had to cover the delays, but not the cost of "moon" roof repairs. I was not aware that the "moon" roof was an after market add-on. A Leak in the A/C system was evedent from the very start. I needed to pay for the refill & check. Advised to have brake pads repalced about a year ago.......A 2nd opinion by a personal friend told me then and again this Fall that brakes are fine and should last for at least another year from now. routine Service has been good. Therefore only a "3" or "4" for service. More

I have a 2008 Subaru Legacy 2.5i SE which I purchased used in May 2010. The car has been great, but after the snow flew, I discovered that the tires I had on it (summer performance tires) were really not used in May 2010. The car has been great, but after the snow flew, I discovered that the tires I had on it (summer performance tires) were really not meant for snow in Wisconsin - even on an All-Wheel-Drive Subaru. I contacted Gary Mortag, and he researched options for me, and came up with a great solution. I now have my new tires on the vehicle, and am ready to go with all the snow Wisconsin can throw at me! Gary and the service team at Sommers are the best! More