Somersworth Nissan

Everyone I dealt with was friendly and helpful. I was open to new or lightly used, but Caleb correctly assessed that an almost-new lightly used vehicle would be a winner for me and showed me two ex I was open to new or lightly used, but Caleb correctly assessed that an almost-new lightly used vehicle would be a winner for me and showed me two excellent candidates right off. He was wonderfully patient as I took the time I needed to learn about and compare an array of different makes of vehicles at different dealerships. He also answered my many questions since my previous car lacked many modern features. This dealership’s close relationship with the nearby Enterprise Rent-a-Car branch simplified pick up of my new car and return of my rental, eliminating delay and the need for additional logistics. More

I had a terrible experience with this dealership. It took seven hours just to complete the paperwork to purchase the car. During the test drive, the car was nearly out of gas, and despite being promi It took seven hours just to complete the paperwork to purchase the car. During the test drive, the car was nearly out of gas, and despite being promised a full tank upon pickup, it wasn’t. They eventually sent someone to fill it up, but the car came back with only half a tank. Within 72 hours of owning the car, the check engine light came on, and I noticed a concerning noise from the front end. Given that I work with rescue animals and can’t afford to be stranded with a broken-down vehicle, I immediately contacted them to return the car. Instead of handling the issue professionally, I was laughed at and told I could return the car—but only for over $3,000 less than what I had just paid, despite being initially told by Dustin that they’d make a different lower offer. Trevor stated the owner would not buy back the car for what I had paid less than 3 days prior. I was shuffled between seven different people during this ordeal, and none of them seemed to communicate effectively with each other. The entire experience was disorganized, unprofessional, and felt like a classic example of the “stereotypical used car salesman” behavior. Read plenty of other reviews similar to this on all of the other platforms before purchasing from this dealership. In the end I lost over $4,000 returning the car. They knew I couldn't trade a problematic car anywhere else and backed me into a corner with only one way out of it. They also did 6 hard pulls on my credit even though I was told they would only do one hard pull with a couple soft pulls that fall off immediately. More

I purchased a car here less than 2 years ago. I brought it in today and they said it needs a new engine for $10,500. They mentioned trading it in, I found a car on their website for $24,841, I I brought it in today and they said it needs a new engine for $10,500. They mentioned trading it in, I found a car on their website for $24,841, I asked about that one, the general sales manager Trevor said “oh that’s not right” advised me to hit refresh and increased the price by $4,000, he said “somehow must have fat fingered the price.” Extremely shady business practice and I would not recommend going here. More