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544 Reviews of Soerens Ford - Service Center
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May 01, 2012
I needed bodywork repairs and painting. The service people were very efficient, friendly and honest. The repairs were made as quickly as possible and very well. Ialways use Soerens for service. people were very efficient, friendly and honest. The repairs were made as quickly as possible and very well. Ialways use Soerens for service. More
by suzannerod
Employees Worked With
Rachael, Doug, Tony
March 17, 2012
I replaced the washer hose assembly and machined brake rotors. Repair was done timely and very well. Mechanic knew what noise being made was right away. Nice they offer coffee, popcorn, courtesy rides, re rotors. Repair was done timely and very well. Mechanic knew what noise being made was right away. Nice they offer coffee, popcorn, courtesy rides, readng materials, tv. More
by markchenoweth
Employees Worked With
tony
August 03, 2011
I have been going to Soerens Ford for almost six years now and have never had to go back for any unresolved issues. In fact, Soerens mechanic, Chris, fixed a noise problem with my brakes that two other de now and have never had to go back for any unresolved issues. In fact, Soerens mechanic, Chris, fixed a noise problem with my brakes that two other dealerships had been unable to resolve. I described the problem to him, he rode with me and listened to it, and I gave him some printouts of information I had discovered regarding the noise. I had also furnished the information to the previous dealers but they did not resolve the problem. When I picked the car up, the noise was gone and has not come back. And it was fixed for a tiny fraction of the price the other dealers had charged me. I have also had a couple of our other cars there for service and it has always been an excellent experience. The body shop installed a new seatbelt in my Lincoln that fixed a retraction problem that another dealer had failed to fix in two visits. It seems a few people have had some bad luck, and that happens. As for my experiences at Soerens Ford, it has been perfect. The only thing I would change is receiving followup survey phone calls from them after every service. The calls always seem to come at a bad time and I don't have time to think carefully about a proper response. If they would just give me a postage paid response card after every service it would be much handier and a more accurate reflection of my service experiences. More
by 00lincoln
Employees Worked With
mechanic--Chris
May 04, 2010
They do not have enough expertise with the Ford diesel engines to provide a reliable diagnosis of the problem, let alone provide a reliable quote for the work. Because of this inexperience, they wavered o engines to provide a reliable diagnosis of the problem, let alone provide a reliable quote for the work. Because of this inexperience, they wavered on their diagnosis, initially providing a quote (over $4000) for service work, then when pressed about the service, indicated that the services they quoted would not necessarily fix the problem. More
by scrolecki
Employees Worked With
John Brace
