Soerens Ford - Service Center

Had service done on 2018 Explorer in Sep of 2020 and they told my Wife she would need tires soon at the time there was only 9500 miles and the Explorer was only 2 years old then she took it in for another oi told my Wife she would need tires soon at the time there was only 9500 miles and the Explorer was only 2 years old then she took it in for another oil change this month and they told her that the rear brakes were worn on one side and said it would not be covered under warranty and at this time it only had 13000 miles-most likely the calipers are hung up. They told her they could fix it for about 240.00. When I called they said they did not have a Tech look at. They make it seem like they like to take advantage of women as the tires were fine and I will take to another shop to look at the calipers. I would not recommend anyone to use there service department as I would not trust that the work needs to be done. More

Everything about this place can't be summed up with one word. But it's the place we're the nice guys are, There great. word. But it's the place we're the nice guys are, There great. More

Parts I’ve been working on getting parts for my truck for 2 weeks filed a complaint with Ford a week ago still no call from the dealership that’s the last p I’ve been working on getting parts for my truck for 2 weeks filed a complaint with Ford a week ago still no call from the dealership that’s the last place I would do business with More

Excellant Experience As usual Soren's did an excellent job. I had a "works" package done and another issue addressed, completed both in a timely and correct manner. Very As usual Soren's did an excellent job. I had a "works" package done and another issue addressed, completed both in a timely and correct manner. Very satisfied. More

Service I have taken my company vehicle to Soerens Ford four times and every time I've had nothing but issues with their service department from simple oil ch I have taken my company vehicle to Soerens Ford four times and every time I've had nothing but issues with their service department from simple oil changes and tire rotation to the last time I was there for some brake work and other issues their turnaround time for a vehicle to be worked on is ridiculous. I personally would not recommend them or use them but this is a company vehicle and I have no choice. I would give them less than one star if that we're possible. More

Very friendly and helpful Great customer service. Andrew was great to work with! Very helpful, knowledgeable, and open to answer all of our questions. I was very satisfied with Great customer service. Andrew was great to work with! Very helpful, knowledgeable, and open to answer all of our questions. I was very satisfied with the maintenance and work that was put into my car. More

a business winner I am not a Ford owner and have not bougth from this dealership. I am new to Wisconsin and came here hte first time because I won a free oil change pl I am not a Ford owner and have not bougth from this dealership. I am new to Wisconsin and came here hte first time because I won a free oil change playing bar trivia. Thier service dept is excellent and will cause me to shop thier dealership when I am ready for my next vehicle More

Simple and quick. Tyler was quick and extremely helpful. He was able to assist me with all of my issues, and provided me with feedback in a timely manner. Thanks Tyler! Tyler was quick and extremely helpful. He was able to assist me with all of my issues, and provided me with feedback in a timely manner. Thanks Tyler! More

Great as always Always a positive welcoming attitude, Work done on time with no suprises. Vehicle serviced correctly and returned clean. as well as being very communi Always a positive welcoming attitude, Work done on time with no suprises. Vehicle serviced correctly and returned clean. as well as being very communicative during the process. More

Excellent service experience. Tyler always looks out for my best interests. Got an old Ford and Soeren's keeps it running great. I am a customer for life! Cong service experience. Tyler always looks out for my best interests. Got an old Ford and Soeren's keeps it running great. I am a customer for life! Congratulations on 100 years. More