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Soerens Ford - Service Center

Brookfield, WI

4.7
544 Reviews

544 Reviews of Soerens Ford - Service Center

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January 02, 2025

Sirens mobile service came to my home to perform a recall service. Alex was on time, courteous, and very diligent. Not only was the recall work done quickly, but extra checks were done including topping off More

by mrriesen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, mobile service tech
January 02, 2025

The valet service is fantastic! The service department had great communication and was very thorough. I appreciate all they do. More

by kitkay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Luling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Blankenheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Vossekuil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audra Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Garfield, Michael Randazzo, Meghan Miller
January 02, 2025

They have not been very helpful with issues we have had with our 2024 Edge. More

by dandcploof
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Ridder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audra Hanson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Beard
January 02, 2025

I’ve been a service customer since early 90’s. Always a good experience. Thanks to Angelina for a quick booking and Audra for a quick and efficient turnaround More

by jgpeterscpa
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audra Hanson
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

They explained everything that was to be done. I was waiting for my ride they had already started on my vehicle and had informed me on something that should be replaced. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Blankenheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audra Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Garfield
December 30, 2024

Great customer service. Easy to schedule appointments online or by phone. Work completed in a timely manner. More

by lbcoolj2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Blankenheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Vossekuil
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2024

Soerens has always provided quick and accurate repairs and scheduled services. The advisors are friendly and helpful. More

by bhgolownia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Blankenheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Garfield
December 30, 2024

Ford did a terrific job taking care of my warranty issue. Nothing but professionalism and concern for their customer. Audra is the best service person I have ever worked with, she is awesome! More

by sbower1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audra Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2024

Everyone and the work was to my satisfaction. I was treated with respect from the time I arrived until the time left even though it was a Saturday. More

by wshotola
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John the shuttle driver. Spencer Beard both five stars
December 27, 2024

The staff is always helpful, professional, and friendly. Service is always done well and promptly. More

by marge-don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Blankenheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Garfield
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